Nguyen Duc Nhan D.
Google
If I could give 10 stars, I absolutely would. Five stars for the food, because I am a huge fan of anything Earl Grey flavored, and another five stars for the incredible customer service.
We came in around noon for brunch. After finishing our meal, we ordered an ice cream listed on the menu as the “flavor of the month.” Luckily for me, this month’s flavor was Earl Grey. However, when the ice cream arrived, it turned out to be Berries & Vanilla. Since it was only the second day of the month, we assumed the menu might not have been updated yet, so we were totally fine with it.
We simply wanted to let the staff know about the mix-up and had no intention of asking for anything in return. The gentleman who spoke with us, who seemed to be the owner, apologized sincerely several times. To our surprise, he then brought out a slice of cake and told us he would love for us to try their new flavor, Matchamisu, as an apology.
We were honestly so delighted, and even better, the flavor was amazing.
We will definitely be coming back many more times.