buybuy BABY

Lexi is amazing!!! Dealt with her in May 2021 in regards to a dresser bought during covid May 2020. I thought nothing could be done cause i waited to so long (my fault). One drawer had tape inside blocking it from opening all the way but it was so deep in I couldn’t reach it. I finally decided since i paid over $400 for it and it came like that i should say something. Anyways Lexi immediately ordered a new one for me. A month goes by and i call to get an eta, Lexi said because of covid everything is delayed and she is not sure when it will be in. She offered to give me 50 % off if i want to just keep it. I decided to do that. So move to Tuesday 8-17-2021 i was changing the sheet of the changing table and saw huge scratches on the dresser from the changing table. I called and spoke to Lexi thinking nothing can be done and she told me that my original replacement dresser was coming in that day and she will have it delivered to me. I was shocked they would do that after refunding me. She also told me that she can either order a new changing table for me but it wouldn’t be in until Nov 2022 because of covid or she could refund it. I chose refund and she agreed cause my baby is now one and will be to big for it by the time it comes in. So i went in the next day and she refunded that and the mattress i bought with it. She is amazing!! The store is amazing!! I was reading some of the other comments and it made me sad, all furniture places are having major delays. That is not the stores fault or associates fault. I ordered a couch next door to buybuybaby back in April 2021 and still have not received it.

I recently visited Buy Buy Baby to select a stroller and car seat for my baby registry. I'm a first time mom and really had no idea what I was doing. Bri and Lizzie were the associates who helped me and they answered every question and demonstrated the functions of the strollers to me. The manager was also phenomenal in customer service and her knowledge of the baby equipment. I felt so much more confident after leaving the store. And they gave be a little gift bag with sample mommy items and items for the baby- like lotions and a pacifier etc. The Noodle & Boo belly oil is so nice I ordered some in a larger size. I also got a "baby on board" suction cup decal for my vehicle in the gift bag, which was pretty neat. I'm so grateful for the ladies who helped me that day!! You made an amazing impression on me and helped the selection process to be easy. Thank you!

DO NOT BUY FROM HERE!! I ordered a step 2 Woodland climber which is pretty large. It comes in 3 different boxes. I received box #3 one day, box #1 the next day and never received box #2! After 2-3 weeks of calls into customer service, with no answers, I requested to speak to a manager. She couldn’t and wouldn’t help me either. So I ended up returning the 2 boxes and buying it from somewhere else. I’ll be curious how quickly I get refunded.

I went to the store because online they said they had the item available for pick up. So I go into the store ask cashier for help she doesn’t think they carry the item. So I look around not 100 percent sure even where to look. So I order it online for an hour pick up. They send me order number charge my card. Never told it was ready. So I call the store they have NO IDEA what I’m talking about nor my order. So I just go back up to the store because they actually do have the item purchased it. I go online to get a refund and it’s not in they system so where is my money ?

Went to buy buy baby today to get a video baby monitor. I was immediately greeted at the door by the cashier which was nice. She even offered to grab me a cart. I was having a hard time picking out baby monitors and was helped by Anthony. He was a huge help and helped me pick out the the right monitor for me. It was great to receive such great customer service. Will definitely be coming back.

No one was interested in helping me checkout and two staff members were flippant about helping me get a monitor (you have to bring the card to the front desk). I was there for 45 minutes for one thing and they still could not find the monitor or get the coupon codes to work. Products are significantly above Amazon prices. I was only there because someone had given me a giftcard but, in the end, I still left empty handed. So sad. Getting baby stuff should be a great experience.

My family and I waited in the crib area after making our selection for 10 minutes, then I flagged someone down. After waiting an additional 5 minutes, we went to customer service to ask, again, for help. The associate sent to help was unfamiliar with delivery and assembly services, so we had to do without either. After all of that we would have gone someplace else, but we were matching decor I had previously purchased online from buy buy baby. Cute crib and accessories.

Made a purchase in March 2021 and per the receipt and the sales clerk when I made my purchase I had 90 days to return this item. I have my receipt and they are refusing to take it back for full credit. The store supervisor, Lexi, laughed throughout the conversation. Said it doesnt matter what the receipt says. She told me to go to their website. I was not expecting that at all. That was my first visit and purchase ever there and will be my last. I got the feeling from Lexi's attitude that she knows they will not make this right.