Dr. Margie (The S.
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In one word, this place was: disappointing.
We visited this location for dessert on a Saturday evening. It was busy, but not crowded. Only two people on staff, though, so the wait was longer than anticipated.
They ran out of cookies, so a third of their menu was unavailable and there was no indication that was the case prior to ordering. Since we chose to add booze—because that’s the gimmick of the place, we couldn’t get a refund, because according to the staff, Ohio state law doesn’t allow refunds on alcohol. As a result, we chose two regular ice creams with alcohol.
One of the ice creams didn’t taste like it had booze. The ice cream itself wasn’t anything special—I am biased, because I make my own ice creams, so I can compare on that note.
While we ate our ice cream, other customers were waiting and asking about their order. After which the staff, quite rudely, responded to customers that they were going as fast as they could and customers would just have to wait. No refunds on booze also meant that customers couldn’t get their money back. It was a spectacle that was both unfortunate and off-putting.
Skip this place. The décor is neat, but while the concept is novel, the execution is lacking.
