Tom Hango
Google
Bvlgari Hotel Beijing: Not Enough Style, No Substance
For a hotel that commands one of the highest price tags in Beijing, the Bvlgari fails to deliver on almost every count.
Upon arrival, our room reeked of smoke—a wholly unacceptable start to what should have been a luxury stay. To their credit, the staff did allow us to move rooms, though the new one was noticeably smaller, compounding the disappointment.
Breakfast, whether in the restaurant or via room service, arrived cold and uninspired on both occasions. Service across the board was appalling: indifferent, poorly trained staff who seemed out of their depth. A request for soap over the phone resulted in milk being sent to the room—an error as baffling as it was telling.
The arrival experience was similarly lacklustre. The bellmen displayed little initiative, making for an unimpressive welcome. While the concierge was helpful and the in-room amenities were of good quality, these isolated bright spots could not rescue the overall experience.
The facilities, though aesthetically pleasing, are unremarkable, and the rooms themselves feel cramped given the rates charged. For a hotel that trades so heavily on its brand name, there’s simply not enough substance to justify the price.
If you’re looking for a truly refined experience, you’re far better off at proper luxury hotels like The Peninsula or the Four Seasons, where service and substance meet expectations.