Em G.
Google
**READ THE FINE PRINT** Do NOT make a purchase at Bvlgari unless you are absolutely certain you want the product forever. I found out the hard [expensive] way that Bvlgari has a no-refund policy. Nine days after my initial purchase, I went into the boutique with the item I wished to return. It was only then that I learned of the no-refund policy. This is appreciably different than the overwhelming majority of retailers in the United States; as such, it should be incumbent on Bvlgari to notify the customer of the difference BEFORE the purchase. Instead, at the very bottom of your receipt at the end of a series of other disclosures, you will find the words "No refunds". The salesperson or, in my case, team of salespeople will distract you with nary a mention of the no-refund policy while you casually sign the receipt. The irony is that the no-refund policy only applies in-store. Bvlgari online offers a 30-day return policy and will credit the original form of payment. Buyer beware!
To add insult to injury, the sales associate, Meng, who sold the item to me INSISTED that she told me and my husband of Bvlgari's no-refund policy. This is an absolute lie! One of my cardinal rules is to not buy from a store with a no-refund policy. Not only does it feel slimy, but every hardworking person has the right to change their mind and spend their money as they deem fit. And don't even bother speaking to the manager, Shay, she will tow the corporate line. In the end, I walked out of the boutique with a store credit and a sour taste in my mouth. The idea that I am now forced to go back to the brand and buy anything else is nauseating.
Bvlgari's no-refund policy sends the message, "Haha! We got you!" As soon as your credit card is swiped, the smiles cease, the charade is over, beat it. Shame on Bvlgari for its deceptive business practices!
