BVLGARI

At the beginning of our trip to Italy, my husband and I decided to buy a ring as a special keepsake for me. In the Florence boutique, they didn’t have the right size, but the consultant Enrico was incredibly kind and attentive: he arranged for the ring to be sent to Rome and stayed in touch with us throughout the process. It felt very personal and thoughtful. Sadly, our experience at the Rome boutique was completely different. Instead of a warm and joyful moment, it felt like a cold transaction. The consultant, Taras, brought our ring in a plastic folder. When we asked for a cappuccino, we were told it wasn’t available — we settled for champagne. Then came a very unexpected question: “Would you like to wear the ring now and leave, or would you prefer it gift-wrapped?” Of course, we wanted the moment to feel special — I was honestly stunned by the way it was phrased. The ring was then taken to be packaged somewhere out of sight, in a closed room, and it took quite some time. While we waited, no one offered to show us other jewelry or invited us to explore the collection. It’s a pity that such a beautiful story ended on a bit of a low note.

Lovely shopping experience! So happy to shop at the original flagship store. Amazing museum pieces and high security. Friendly and attentive salespeople.

As soon as I entered the store I was welcomed by SA. SA Taras was very knowledgeable and professional. He helped with the sizing and offered his suggestions. We had a really good conversation and I definitely want to come back when I visit Rome next time. This boutique is where I will want to make all my purchases. Thank you for caring and delicate service.

Beautiful luxurious Outstanding welcoming staff bilingual, they listen to your request and deliver professionally Not your usual modern boutique it’s and iconic showroom match well with the brand history Beautifully located few meters away from Spanish Steps Hight Jewellery pieces displayed are exclusively unique, with most beautiful cabochon cuts you might ever see, an iconic gems cut for BVLGARI.

Beautiful store, phenomenal jewellery and great staff. Been several times and look forward to be back to this historic location.

I highly recommend to look for the SA- Filippo. I was completely impressed with his professionalism and customer service. He explained the story behind of the jewellery & meanings of them. I highly recommend him to anyone looking for a great shopping experience.

I didn’t have the best experience spending 2800€ The service lady had an attitude, I’m assuming they don’t work on commission or making a beautiful experience. It was a cold experience and I didn’t leave smiling. I was sent off to an area by myself and left alone for quite some time. They eventually offered me a drink when they confirmed I was purchasing the item. There was no showing or trying on of other items I might be interested in. Just a cold transactional deal. Had a much nicer experience in Milan with their customer service and friendly demeanour. Purchased a less expensive item but was treated so lovely and had fun trying on other items while I waited for my item to be settled. This has been my experience in Cartier and Dior so my expectations were high when I came into this store. I’m not a celebrity or a known person - which makes it even disappointing that my experience spending money here wasn’t joyful and fun. I recommend getting the items you want sent to another location. I would be disappointed if I was their manager and to know this is how the store is being handled.

I visited the shop yesterday. The service is top class. I can’t wait to come back again.

My favorite shop is Bulgari. We call this store the Tiffany of Rome and that is what Bulgari is. I have fond memories of my Dad bringing my Mom here in the 1960's to pick out a ring setting for a blue star sapphire. It was elegant and lovely to be in this store then and now. Bulgari is the top-of-the-line Italian jewelry and luxury brand store. They sell everything from the simple elegant to the extravagant - jewelry, watches, fragrances, accessories, etc. You may see the name written in two ways: Bvlgari with a V - from the Latin alphabet or Bulgari with a U which comes from the Greek's founder's name - Sotir Bulgari.