BYD Lofts - Boutique Hotel & Serviced Apartments - Patong Beach, Phuket

Arrived late morning and the lovely lady on reception advised us to go grab a coffee in the bar area and she would come and advise us when the room is ready. After about 45 mins she came through and escorted us to our apartment. The luggage was in the room already and she showed us the facilities of the room.||The room was modern and very well equipped, definitely in the 5* category. The one bedroom apartment had full air conditioning which was very efficient. The bed was so comfortable and the bedding was of very high quality. The towels were big and again very high quality. We had a tv in both the living area and the bedroom with a variety of channels. ||The kitchen had full size fridge and also coffee maker along with full cooker and utensils.||Breakfast was included in the rate and was one of the best we encountered in Thailand, it was night to have proper decent sausages. Eggs were prepared to order and the coffee was excellent Barista standard. I must compliment the young waiter called Lun who was always smiling and very attentive to our needs.||The hotel has two pools but we used the one on the roof of the main building, although small it was very clean, great sun beds and again very good quality pool towels.||I will certainly return to the hotel. Many thanks to all the staff for making us feel so welcome.

Absolutely outstanding stay! From the very moment we arrived, the service was exceptional, the rooms spacious, stylish and thoughtfully equipped, and the location couldn’t be better — just minutes from Patong Beach yet wonderfully peaceful. The rooftop pool was a highlight, the kitchen in our suite a delightful bonus, and the entire staff went above and beyond to make us feel at home. Highly recommend BYD Lofts for anyone looking for comfort, luxury and value in Phuket!”

Staying at BYD Lofts always feels like coming home. We visit a few times a year, and every stay is made so special thanks to the wonderful team – from Khun Kek, Khun Faye, Khun Sonya, Khun Jen and others to the ever-smiling kitchen staff and attentive cleaners. The service is impeccable; nothing ever feels like too much trouble, and that warmth is what keeps bringing us back.|The property itself is stylish and very well maintained. The décor is tasteful, with thoughtful details throughout, and the deluxe suites are a perfect blend of comfort and practicality. I especially appreciate the ample bathroom storage and the spacious balconies, which make it so easy to unwind. The beds are wonderfully comfortable, ensuring a great night’s sleep.|Location-wise, BYD Lofts couldn’t be better – just a few minutes’ walk from the beach, with laundry services, cafés, and restaurants right nearby, and only about 12 minutes to Jungceylon.|The on-site restaurant is another highlight. The ambience is lovely, with so much thought put into the little touches that create a welcoming and attractive atmosphere. While the vegetarian menu is a little limited, the quality and presentation more than make up for it.|For us, BYD Lofts is not just accommodation – it’s truly our second home in Patong.

BYD Lofts review My wife and I had eight nights here recently. The staff were all amazing, with a particular shout out to Jack, our barman, who my wife said made the best margaritas. They have a small gym, which had a good range of equipment for its size. However, the small portable AC unit meant that I had fairly light workouts as the temperature was never below the mid-20s. The pool was not big but it was plenty big enough to cool down and relax later in the afternoon. The apartments were not very busy (off-season) so more often than not we had the pool to ourselves. We did have some issues with air-conditioning on the first night and the first attempt to fix it failed. Late on the second afternoon they did some more work and it worked perfectly after that. Breakfast options were not as good as we had expected, nor the quality on the whole. There were some nice dishes such as the omelette and the waffle and the coffee was great. Some reviews have commented that the Lofts are located within minutes of everything you need. It would be more accurate to say that they were within seconds of everything you need. Within a minute there were several laundry options, cafes and restaurants, massage places and even several places to buy weed if that’s your thing. The sky bar at the hotel next door was also within seconds and definitely worth a visit for the view and the cool sea breeze. I would happily stay here again, despite the few issues we had, given how beautifully maintained the apartments are, how great the staff were and how close it is to everything.

I booked 10 nights off peak and still paid over $300 Australian for each night . As a previous review construction from 9-5 every week day I stayed there . I am also not a great sleeper so I watch movies , the only issue is two of the 4 stations had no sound . I tried to have this fixed daily with no real luck. I checked out the opening times of the pool and gym as I am up early the times fitted in with me but obviously not with the staff because I had to ask to have things opened on time. The room issues culminated in when I turned the shower on the power would go out . 2 days before my stay finished they moved my rooms and a staff member told me my old room had a history of issues prior to my arrival . When I asked management for some sort of compensation for having issues every day of my stay they gave me under $100 AU . The reason I gave the one star was the staff attitude was friendly . Just to make sure there is no misrepresentation in the response I made no threats , I didn’t expect a full refund just something fair and resonable . The construction wasn’t on the property and was supposed to be a week , which was in writing , just to get the same letter with dates for the following week. The worst thing for BYD was that I was the test case for 4 couples coming in peak season and wanted to know from me if it was worth the money . Of course with the issues and the small offering I told them to look else where Footnote 24/10/25 . I just wanted to edit and add to this as responses often after not always fully correct . At no stage what so ever was a room change discussed with me until the last two days . So I was never told Mr Cooper when a room becomes available we would like to move you . Your $98 attempt to give me something is ridiculous to say the least as I paid over $3000 to your organisation . I had 4 couples ask me to give them feedback after I stayed . You have lost there business and my future business because of your frugil offering . On the free ride back to the airport , I didnt discuss this in my first review . I send emails dicussing my height and how I needed leg room , you sent a van that had less leg room than a car. This was nothing to do with my accomodation issues

This is my second time staying with BYD Boutique appartments and on both occasions the appartment, the location, the staff in all areas, the service in all areas, the amenities the food and just the whole experience was amazing. The staff remember your name and they cannot do enough ‘quietly’ for you no fuss.|This isn’t the standard hotel experience it is a boutique appartment you look forward to coming home to and one which is comfortable enough just to laze around in and not go anywhere. No need to look elsewhere 10 out of 10.

We booked 11 nights at BYD Lofts for over €800, expecting a relaxing boutique stay instead, this has been the worst hotel experience of our trip in Thailand. • Undisclosed Construction: The day we checked in, heavy construction noise (sledgehammers, drilling, machinery) was already in full swing directly against our room wall. When we say loud we mean it sounded as if they were using the sledgehammer to try and knock down the wall separating our room from the next building. So loud that we took a nap and woke up with a banging headache- worse off than before we went to sleep. The hotel never mentioned this in advance or at check-in. Instead, a letter was quietly slipped under our door afterwards, claiming construction would start the next day. In reality, it had already begun. Even worse, the construction runs through our entire stay and only ends after we check out. • Wrong Room / Misrepresentation: We booked a “1 bedroom Deluxe Suite” based on the description and 3D tour, which clearly showed a front-facing balcony. Instead, we were escorted across the road to a smaller building and given a back-facing room with a balcony overlooking air-conditioning units directly against the construction site. Reception staff even blamed us for not reading the listing properly which is absurd. Using phrases such as “that’s why when you book a place you have to read” which is not only disrespectful but completely undermining our intelligence and the reputation they’ve built up. For context we did extensive researching for all the places we go to, visit, and stay in and their website and reviews is what made us book so to throw that back in our face and be ridiculed when we have been misled by their website is unacceptable • Facilities Not as Advertised: The TVs are not “Smart TVs” (bedroom TV is disabled to local channels only). “Daily housekeeping” is advertised but only offered twice weekly. Marketing and reality do not match. • Poor Environment & Staff Attitude: The corridors smell of sewage, and the two receptionists we dealt with were some of the most unprofessional staff we’ve ever met cheeky, dismissive, and outright rude. When we raised genuine concerns, they shrugged, switched languages mid-conversation, and in a very long winded way told us “tough luck.” • Special Occasion Ruined: This was meant to be a birthday stay, and instead it’s been stressful, noisy, and anything but relaxing. We paid over €800 for 11 nights and got a room we cannot use, noise from morning to evening, and zero effort from management to resolve the issues. The construction conveniently finishes after we leave, meaning we endure all of the disruption and none of the benefit. This is false advertising and misrepresentation, not a boutique experience. If you value honesty, comfort, and respect, do not stay here.

BYD Lofts is very special. From check-in to check-out, the staff made us feel cared for and welcome. Our suite was spacious and beautifully designed, and the little touches like remembering our names made the experience so personal. Truly a home away from home.