BYD Lofts - Boutique Hotel & Serviced Apartments - Patong Beach, Phuket

Actually I don't know if I should write this review because more and more people will choose this hotel.|Our stay at BYD Lofts was excellent from checking in to check out. This hotel is clean, comfortable and well maintained. The food was very good and the personnel working here did the best for us to have an unforgettable vacation. I forgot to mention that the hotel is away from any noise of Phuket but in the meantime minutes to walk to all attractions.

Amazing stay! The hotel was extremely clean, well-maintained, and very comfortable throughout our visit. The staff was professional, friendly, and always happy to help with anything we needed. The location is perfect — close enough to easily get everywhere, yet far enough from the noise, allowing for peaceful and quiet nights. We will definitely come back and highly recommend this hotel to anyone looking for a great balance of comfort, service, and tranquility.

For more urban oriented travelers like me, this is the only hotel in Patong. It's fantastic, both from a design standpoint and the professional team. Everyone here was fantastic, intuitive, smart and able to anticipate guest questions and requests. In particular Khun Kek and Khun Om were excellent. The location of this place is also perfect, less than 5 min quiet walk to the beach, but also in a quiet leafy cul de sac 5 min walk to the craziness of central Patong. Truly an oasis - highly recommend!

I am compelled to express my utter dismay and profound disappointment with the utterly subpar experience I endured during my 7-night stay at this purported 4-star hotel. From the moment I arrived, I was met with a cascade of incompetence and neglect that would be unacceptable in a budget accommodation, let alone a premium establishment. The check-in process was an inauspicious start, with a 45-minute wait for a room that was not ready, despite arriving at the designated check-in time. Regrettably, this was merely the beginning of a litany of issues that would plague my stay. The air conditioning unit in my room malfunctioned on the very first day, leaking water with alarming alacrity, and although it was ostensibly 'fixed,' the respite was short-lived, as a cacophonous noise emanated from the unit the following day. The remote control, too, proved to be a vexing enigma, refusing to function properly. The staff, unfortunately, were conspicuous and with lack of enthusiasm, displaying a marked disinclination to assist with even the most basic requests. When my wife, who was unwell, required a simple cup of coffee in the morning, our plea fell on deaf ears, underscoring the hotel's glaring deficiency in empathy and customer care. Furthermore, the hotel's infrastructure left much to be desired, with no provision for parking my bike beneath the building, necessitating a trek to a separate, inconvenient location. Daily cleaning services were equally perfunctory, with essential amenities such as dental kits and shaving kits, conspicuous by their absence, requiring explicit requests for replenishment. The bathroom facilities were a travesty, with water temperatures oscillating wildly between scalding hot and freezing cold, with no option for a comfortable, moderate temperature. To compound the felony, the mirror placement was baffling, with a full-length mirror inexplicably installed in the toilet, while the bathroom itself lacked a proper mirror – a glaring design flaw. To add insult to injury, the bedroom TV was a relic, lacking smart capabilities and, to make matters worse, it was in Thai language, rendering it utterly useless for international guests like myself. The exorbitant rates charged are a travesty, bearing no relation to the woefully inadequate services provided. In conclusion, I would advise prospective patrons to exercise extreme caution and seek alternative accommodations, lest they wish to suffer a similarly calamitous experience. Comments on BYD reply: I take umbrage with the hotel's response, which appears to be an exercise in obfuscation rather than a genuine accountability. I opted not to report the water temperature issue, deeming it futile given the hotel's demonstrated inability to address even the most basic maintenance concerns, as evidenced by the protracted AC malfunction. It is the hotel's responsibility to ensure that rooms are adequately prepared prior to guest arrival, and the onus should not fall on patrons to enumerate every deficiency. Regarding the coffee request, I take issue with the inaccurate timeline presented. The request was made at approximately 9:30 AM, and despite conveying my wife's illness, it was met with indifference and a conspicuous lack of empathy from staff. This incident speaks volumes about the hotel's deficiency in customer care and staff training. The parking debacle is another case in point. Staff categorically denied parking beneath the building, despite available space, necessitating an inconvenient alternative arrangement. I trust that camera recordings will corroborate this account. Furthermore, the TV's default language setting being Thai for an international guest is a glaring oversight, reflective of systemic carelessness rather than an isolated incident. The hotel's response appears designed to deflect criticism rather than acknowledge and rectify the numerous shortcomings that marred my stay.

BYD Lofts review My wife and I had eight nights here recently. The staff were all amazing, with a particular shout out to Jack, our barman, who my wife said made the best margaritas. They have a small gym, which had a good range of equipment for its size. However, the small portable AC unit meant that I had fairly light workouts as the temperature was never below the mid-20s. The pool was not big but it was plenty big enough to cool down and relax later in the afternoon. The apartments were not very busy (off-season) so more often than not we had the pool to ourselves. We did have some issues with air-conditioning on the first night and the first attempt to fix it failed. Late on the second afternoon they did some more work and it worked perfectly after that. Breakfast options were not as good as we had expected, nor the quality on the whole. There were some nice dishes such as the omelette and the waffle and the coffee was great. Some reviews have commented that the Lofts are located within minutes of everything you need. It would be more accurate to say that they were within seconds of everything you need. Within a minute there were several laundry options, cafes and restaurants, massage places and even several places to buy weed if that’s your thing. The sky bar at the hotel next door was also within seconds and definitely worth a visit for the view and the cool sea breeze. I would happily stay here again, despite the few issues we had, given how beautifully maintained the apartments are, how great the staff were and how close it is to everything.

I booked 10 nights off peak and still paid over $300 Australian for each night . As a previous review construction from 9-5 every week day I stayed there . I am also not a great sleeper so I watch movies , the only issue is two of the 4 stations had no sound . I tried to have this fixed daily with no real luck. I checked out the opening times of the pool and gym as I am up early the times fitted in with me but obviously not with the staff because I had to ask to have things opened on time. The room issues culminated in when I turned the shower on the power would go out . 2 days before my stay finished they moved my rooms and a staff member told me my old room had a history of issues prior to my arrival . When I asked management for some sort of compensation for having issues every day of my stay they gave me under $100 AU . The reason I gave the one star was the staff attitude was friendly . Just to make sure there is no misrepresentation in the response I made no threats , I didn’t expect a full refund just something fair and resonable . The construction wasn’t on the property and was supposed to be a week , which was in writing , just to get the same letter with dates for the following week. The worst thing for BYD was that I was the test case for 4 couples coming in peak season and wanted to know from me if it was worth the money . Of course with the issues and the small offering I told them to look else where Footnote 24/10/25 . I just wanted to edit and add to this as responses often after not always fully correct . At no stage what so ever was a room change discussed with me until the last two days . So I was never told Mr Cooper when a room becomes available we would like to move you . Your $98 attempt to give me something is ridiculous to say the least as I paid over $3000 to your organisation . I had 4 couples ask me to give them feedback after I stayed . You have lost there business and my future business because of your frugil offering . On the free ride back to the airport , I didnt discuss this in my first review . I send emails dicussing my height and how I needed leg room , you sent a van that had less leg room than a car. This was nothing to do with my accomodation issues

We booked 11 nights at BYD Lofts for over €800, expecting a relaxing boutique stay instead, this has been the worst hotel experience of our trip in Thailand. • Undisclosed Construction: The day we checked in, heavy construction noise (sledgehammers, drilling, machinery) was already in full swing directly against our room wall. When we say loud we mean it sounded as if they were using the sledgehammer to try and knock down the wall separating our room from the next building. So loud that we took a nap and woke up with a banging headache- worse off than before we went to sleep. The hotel never mentioned this in advance or at check-in. Instead, a letter was quietly slipped under our door afterwards, claiming construction would start the next day. In reality, it had already begun. Even worse, the construction runs through our entire stay and only ends after we check out. • Wrong Room / Misrepresentation: We booked a “1 bedroom Deluxe Suite” based on the description and 3D tour, which clearly showed a front-facing balcony. Instead, we were escorted across the road to a smaller building and given a back-facing room with a balcony overlooking air-conditioning units directly against the construction site. Reception staff even blamed us for not reading the listing properly which is absurd. Using phrases such as “that’s why when you book a place you have to read” which is not only disrespectful but completely undermining our intelligence and the reputation they’ve built up. For context we did extensive researching for all the places we go to, visit, and stay in and their website and reviews is what made us book so to throw that back in our face and be ridiculed when we have been misled by their website is unacceptable • Facilities Not as Advertised: The TVs are not “Smart TVs” (bedroom TV is disabled to local channels only). “Daily housekeeping” is advertised but only offered twice weekly. Marketing and reality do not match. • Poor Environment & Staff Attitude: The corridors smell of sewage, and the two receptionists we dealt with were some of the most unprofessional staff we’ve ever met cheeky, dismissive, and outright rude. When we raised genuine concerns, they shrugged, switched languages mid-conversation, and in a very long winded way told us “tough luck.” • Special Occasion Ruined: This was meant to be a birthday stay, and instead it’s been stressful, noisy, and anything but relaxing. We paid over €800 for 11 nights and got a room we cannot use, noise from morning to evening, and zero effort from management to resolve the issues. The construction conveniently finishes after we leave, meaning we endure all of the disruption and none of the benefit. This is false advertising and misrepresentation, not a boutique experience. If you value honesty, comfort, and respect, do not stay here.

Can't fault any aspect of this excellent hotel. When we lived in Phuket we often came for a meal, this time we actually stayed for several days. The staff, the accommodation, the food were excellent!!