c-hotels Joy Firenze

This hotel is just a few steps from the Firenze S.M.N. train station, which makes it very convenient if you're arriving and departing by train. There is also a tram stop at the station, so you can get to most other parts of the city easily. The hotel room was very modern, nicely designed and well appointed--although I wish I'd taken the suggestion of the gentleman at the front desk when I checked in and upgraded to a larger room, because the economy room was quite tight for us as a couple. The buffet breakfast is excellent--a great variety of hot and cold foods, including vegetables, and excellent pastries. But what really sets this hotel apart is the service from the staff...we felt like we were their only guest! (We weren't.) Ambra, the resident manager, contacted me by WhatsApp before we arrived so that I had her number in case we needed anything. Then she welcomed us in person and saw us to our room. We saw her several other times during our two-day stay, and each time she greeted us with a smile and called us BY NAME! The amazing thing was, she was doing this for all the other guests as well. Really, every person on the Joy Hotel staff that we encountered made us feel like we were valued and important. It's the kind of service you would expect at a Ritz-Carlton property, but rarely see elsehwere. We would most definitely stay here again if we were making a short visit to Florence!

it's nicely located near the central station but not facing it so it's not noisy and overall feel pretty safe. the room is modern and clean too although the TV lacks options but it's not a big issue for us. the front desk was really helpful too, helped us to call a restaurant to make reservation. they also have a very nice lounge where you can get free drinks and pastries. it's very good value too. highly recommended!

Pros: - Really good service where they allowed us to check-in slightly early by letting them know ahead of time. - Friendly staff who were accommodating of any questions we had and they gave advice on the best routes to take to get to certain areas. - They have a tea station downstairs where you can get complimentary juice and water and cake. - In the room there is a complementary water and tea. - Got a free upgrade to a room with a balcony. - Great location near the train station and it wasn't too loud. Cons: - The bathroom was cramped, not much space to put any toiletries. - The tap was a bit stiff so it took some effort to fully turn it off.

I was given a complimentary room upgrade upon check-in, which was a pleasant surprise. However, when I noticed that the air conditioning in the room wasn’t working properly, one of your staff members promptly came to assist. He went the extra mile by contacting a technician and doing his best to resolve the issue. When the problem persisted, he thoughtfully suggested a room change to ensure my comfort. The complimentary welcome drink at the hotel bar and a chocolate on bed made a nice touch to it. Room is kept clean everyday and I truly enjoyed stay here.

Absolutely loved our stay at C Joy Hotel Firenze! The property is beautiful, the staff are incredibly welcoming, and the service is top-notch. We especially appreciated the thoughtful touches like the snacks available throughout the day in the lobby bar and the well-appointed amenities in the room. The location couldn’t be better—just a short walk from the train station and within walking distance of all the main attractions in Florence. Would 100% recommend this hotel to anyone visiting the city. We’ll definitely be back!

Traveled in on a work trip from Houston Texas. Hotel is close to train station and very accommodating. Evening happy hour at 6pm and morning breakfast was top notch. Room ac was cold and very comfortable. Christian at front desk was very nice and helpful.

C-Hotel Joy in Florence was a delightful place to stay! The room was stylish, clean, and very comfortable, with thoughtful design touches that made it feel special. The staff were warm, welcoming, and happy to offer tips for exploring the city. The location is fantastic—just steps from Santa Maria Novella station and a short walk to the Duomo and other attractions. We loved the relaxing atmosphere and great value. A perfect choice for anyone visiting Florence!

We were made to feel welcomed the moment we entered the hotel. The entire staff friendly and very helpful. The room was spotless. Would definitely return and I highly recommend this property.