c-hotels Joy Firenze

Everything was perfect. We were welcomed by Mateo and Christian who were incredibly kind and offered us a free room upgrade! The rest of the staff were also very kind. The room was great, the bar was very pleasant and the breakfast was perfect. Everything was delicious and there was a lot of variety. Location is very convenient for transportation to and from the airport and the hotel is just a 10 minute walk away from city centre.

We arrived at the hotel in the evening, and Daniele gave us a really warm welcome. He helped us with check-in, answered all our questions, and even suggested upgrading to a bigger room, which turned out to be a great idea. After we got settled, he carefully checked our booking and noticed that we had accidentally overpaid 30 euros. We really appreciated that. The hotel is in a super convenient location, and Daniele’s service was amazing from start to finish. We’d definitely stay here again. 非常感謝Daniele!

We booked rooms for nine adult men. We clearly requested individual beds. Upon arrival, we were given a triple room with one large bed and a pull-out sofa. After reporting this to the staff, the property manager informed us that we should have known what we were booking and what the hotel's configuration was like, but there was no such information. Ultimately, I had to book a room at another hotel. We were treated like second-class customers. The manager was very arrogant. I warn you against this hotel manager!

This hotel is just a few steps from the Firenze S.M.N. train station, which makes it very convenient if you're arriving and departing by train. There is also a tram stop at the station, so you can get to most other parts of the city easily. The hotel room was very modern, nicely designed and well appointed--although I wish I'd taken the suggestion of the gentleman at the front desk when I checked in and upgraded to a larger room, because the economy room was quite tight for us as a couple. The buffet breakfast is excellent--a great variety of hot and cold foods, including vegetables, and excellent pastries. But what really sets this hotel apart is the service from the staff...we felt like we were their only guest! (We weren't.) Ambra, the resident manager, contacted me by WhatsApp before we arrived so that I had her number in case we needed anything. Then she welcomed us in person and saw us to our room. We saw her several other times during our two-day stay, and each time she greeted us with a smile and called us BY NAME! The amazing thing was, she was doing this for all the other guests as well. Really, every person on the Joy Hotel staff that we encountered made us feel like we were valued and important. It's the kind of service you would expect at a Ritz-Carlton property, but rarely see elsehwere. We would most definitely stay here again if we were making a short visit to Florence!

This is great hotel during my stay. Appreciated your front receiption -Francissa who recommend to upgrade room and I have a good time during my stay this February. Daniel help to check out , booking restaurant reservation and both of them are friendly and kindliness. Good location and view, quiet and elegant room. Warm and happiness. This is my third time to visit Florence from Taiwan. This is friendly and good design hotel I stayed in Italy. Recommend restaurants from hotel is great as well. My friend and me enjoy great time at night. Kind regards, Linghuei

The hotel location is very convenient and close to the Florence center train station just walk 5 minutes. They provide the welcome drinks such as water and coffee. Also, the dessert you can enjoy before checking in. We went during the end of year and the hotel provided the panettone which is my favorite dessert. Thank you. I wish I could come back again.

We checked in on New Year’s Day, and the person who assisted us with the check-in process was Alexandra. She was very helpful and went out of her way to get us settled. She even checked in afterward to make sure we were happy with our room, which I really appreciated. The hotel’s location was excellent—less than a five-minute walk from the train station, and many popular destinations are within walking distance. We chose this hotel because we had luggage coming from the train station, and the meeting point for our bus tour was conveniently located nearby. The hotel offers welcome drinks, complimentary coffee, and some bakery items in the waiting room, which was a nice touch. Our room was very clean and appeared to have been renovated not long ago. The tea kettle was spotlessly clean, and there were several options for tea, instant coffee, and creamers, along with a complimentary bottle of water. The water pressure and drainage in the shower were excellent, and the soap and lotion provided were of relatively good quality. Unlike many small hotels in Europe, this hotel has staff at the front desk available 24 hours a day to assist guests. I did not include breakfast when I booked the hotel because we had to leave early for a bus tour, well before breakfast hours. I also assumed there would be plenty of breakfast options in Florence. However, it was surprisingly difficult to find a restaurant open between 6 and 7 a.m., aside from McDonald’s. We had grown tired of pasta and pastries and were craving fresh fruit and eggs. As a result, we decided to have breakfast at the hotel on our last day in Florence, and we were very pleased. They served fresh fruit and yogurt, greens, eggs, well-cooked quiche, and delicious pastries, all at a very reasonable price. I will definitely return to Florence in the future, and when I do, I will stay at this same hotel and update my review. I hope this place continues to do well.

The hotel facilities are very poor, especially the hair dryer. It only works for a few seconds before it overheats, and then you have to wait several minutes for it to cool down. For women, drying hair takes a very long time because of this. And we have already reported the hair dryer issue to the hotel staff, but no one has helped us resolve it. I definitely will not stay at this hotel again！