MallorcaFanSurrey
Google
Ca N’ai had long been on my Mallorca bucket list, and the junior suite premium rooms looked stunning on the website. Unfortunately, the reality fell far short of expectations.||The site promises stylish, bright, spacious, and comfortable rooms, so I was surprised they had availability with just a few weeks’ notice. On arrival, we were informed that our requested room was unavailable — a concerning start. We were reassured with news of an “upgrade,” which only heightened my apprehension.||The room we were given, while generously sized, was dark, musty, and poorly maintained. The odour alternated between drain cleaner and sewage. With its bare concrete floor and tired furnishings, it felt more like a neglected basement garage than a premium suite. Access involved crossing a wet and muddy patch of ground — not ideal if you’ve packed anything other than hiking boots.||The most glaring issue was the pool. It appeared to have been untouched by proper maintenance for decades: murky water, peeling paint, and a general sense of neglect. Midway through our stay, the hotel began repairs, draining the pool and jet-washing from 7:30 am — without any prior notice. The pool was unusable for at least two days. The surrounding area was equally uninspiring, featuring gimmicky concrete seating and a non-functional fountain. Due to the tree cover, the water remained freezing cold.||Despite its premium pricing, Ca N’ai offered the worst value for money I’ve encountered in over 40 years of staying in finca hotels across Mallorca, including in Soller. It’s the only property I would actively avoid in future.||Frankly, the hotel feels well past its prime and in need of a comprehensive renovation before it can justify its room rates. A few of the many issues we encountered include:||- Ill-fitting curtains |- No soundproofing (every footstep and flush from the room above was audible) |- A “sun terrace” with no sun |- Worn bedding and uncomfortable pillows |- Stained furniture|- Tatty pool towels |- Shabby daybed with a torn curtain |- Neglected garden areas |- A fruit bowl with no fruit — ironic given Soller’s abundance of local produce |- One small bottle of water on arrival, with no refills |- A lampshade held together with tape ||I could go on. In short: do yourself a favour and stay elsewhere. ||But the breakfast was good, as was the shuttle bus (kudos to the driver).