Federica G.
Google
Writing this in English for all the international tourists: it just happened, I'm baffled, honestly just skip it.
We didn't have the opportunity to even enter the museum.
After you enter the glass doors on the left, you are immediately at the ticket office but before you can approach for the tickets you need to have your bags searched/security checked, and no complainings here
Mind you, I'm Italian, so no issue with communication or anything of the sort:
Me: hi, we would like to do the tickets
Security guy: your bookbags are too big
Me: ok, do you have lockers where we can put our stuff? Free of charge or not, we don't care
Security guy: yes,we do have lockers, but you can't arrive at the lockers because you need to enter and I can't let you enter with those big bags
Me: I'm sorry, you have lockers but we can't use them/reach them?
Him: yes, I see we have an issue in communication, the lockers are inside and I can't let you reach their location, so you should find by yourself some lockers outside/ in the city
Ticket lady: yes I'm sorry, it's like this, the Prefecture is not giving us permission
All of this with an extremely arrogant tone, definitely not customer service oriented let alone "kind" or "mortified" in any sort.
Now, I did search for ANY info on the museum website's regarding this and there is none.
You have lockers that are unreachable for me? That's poor planning on where to put them on your part, and learn some manners on how to treat customers/clients
Adding a picture of the bookbag for reference