Crissie M
Google
I usually love to visit this store each time I come to Banff. However, today I had an unpleasant experience as a result of a surly staff member with a bad attitude. There were two girls working in the store, a redhead and a blonde. The redhead was very nice and friendly however the blonde made me feel extremely unwanted and uncomfortable. While trying on a jacket in the store, I placed some take-out I had on the little couch and happened to knock it over. I immediately asked for some napkins whilst apologizing profusely for making a mess. I was able to clean it up with just one piece of paper towel, and it wasn't a big deal in the end. The floor was clean, and there was no mess left over. The blonde however made it into a much bigger deal with her gasps and snide remark "this isn't my job". I never asked her to clean it up, I just asked for a paper towel. I cleaned it up and I apologized. I don't know what more she wanted me to do. After that while I was waiting for my friend to pay for her items she stomped around the store and made me feel so unwelcome. Not a smile on her face and honestly she made me feel so awful. I just didn't appreciate her remark or her attitude. It left a bad taste in my mouth, and someone with this kind of attitude really shouldn't be working in customer service.