Robert Sheppard
Google
A Truly Inclusive Gem – Caernarfon Castle
As a disabled visitor using an electric wheelchair, I can say without hesitation that my experience at Caernarfon Castle was absolutely unforgettable — and deeply emotional in the best way possible.
From the moment I arrived, I felt seen, welcomed, and respected. Entry was free of charge for disabled guests, a gesture that instantly set the tone for an inclusive and thoughtful visit. The accessibility features at the castle far exceeded my expectations: the lift to the top of the iconic Eagle Tower (known locally as the "bottlenecks") was not just functional — it was liberating. For the first time, I got to enjoy those breathtaking views and imagine the stories that echoed through the fortress walls, just like any other visitor would.
A particularly moving highlight was meeting Trevor, a passionate and knowledgeable volunteer who shared the castle’s history with kindness and sincerity. His storytelling brought the past to life in a way that was engaging and personal. The adjoining Royal Welch Fusiliers Museum was another treasure — offering a fascinating look into military heritage, all presented in a way that was accessible and welcoming.
But what truly stayed with me was the overwhelming gratitude I felt for everyone who made this possible. From thoughtful design to empathetic staff, Caernarfon Castle is a beacon of what accessibility should look like. I left with happy tears — humbled by the care and respect shown to visitors like me.
Highly recommended, not just for the history, but for the heart. Thank you just doesn't seem to covert it.