Todd Kaufman
Google
They don't deliver.
We booked this for a week, in particular as we had to do business so needed internet access. The internet did not work and each day the told us to 'wait,' or that it was becasue it was 'raining!' When they did get it working it was so slow we could not use it - it cost me hundreds on my data plan. I asked for a reabate, they gave us 30 euros on a 1500 euro bill!
The first night we were kept away by a loud driling noise - it turned out to be the refridgerator - we asked for it to be fixed/replaced. That took 3 days, and the replacement did not work. We were then told to transport our food to the reception as they would not fix/replace the 2nd broken unit.
Breakfast was included but was poor quality. Chewy pastries, cheap products, and on one occasion a long hair in the cold meats! And 'cheap' extended to hiding the water supply for the coffee maker outside of the restricted breakfast hours. Nope, you spend 1500 euros, they aren't buying you a coffee!
Our requests for service were always met with excuses and dismissals.
We gave them 48 hours and told them we wanted to move hotels. Although they were fully booked with a waiting list they told us they would not refund us for the last half of the week if we left - even with notice and even though they could fill the room.
Upside - the room was clean, and most of the staff was pleasant. Location is great to explore.
Do not expect this property to deliver on what they advertise - they refuse to do so, yet you will pay....