Sven D.
Yelp
uniquely bad experience.
My partner and I sat right near the entrance with clear view of the staff. We ordered coffee, tea, and churros -- what seems to be a regular order at this place.
After 30 minutes of waiting, we realized they forgot the order. "Ok, maybe they are busy/ it's an honest mistake," we thought. We ordered again and it took them ~15 minutes to deliver the food and drinks. After we were done, we asked politely for the check. It took them ~20 minutes to deliver it, and we had to ask twice for it. In fact, at first they delivered no check and just told me to pay 5.80 Euro (???). When I asked again to see the check, they delivered it, but instead of coffee it had another drink with the same price (???).
By this time, we definitely didn't feel welcomed, so I just took the check inside so we don't have to wait another 20 minutes.
I understand mistakes happen and there are cultural differences / language barrier, but we've never experienced something like this, be it in Europe, Asia, or the US. There were many before us who were served and went on their day while we had to wait more than an hour for a simple order, while being 3 meters from the staff.
We were left puzzled by what felt like purposeful negligence directed toward us. I urge the people working there to consider how it would feel if they receive this treatment when visiting another city. So it was a uniquely bad experience for us, hopefully others will have better luck.