Mimzy F.
Yelp
Came here as a fancier treat during our trip and it wasn't the experience we hoped it would be. The biggest issue we had was the service - there were so many people coming to our table, but instead of it feeling like we were EXTRA taken care of, instead it felt like we slipped through the cracks of everyone thinking someone else was taking care of things when they were not.
We asked no less than 5 people for bread. Our 2 waiters, the manager that came over to see how things were and two different bussers. Each person said they were on it, but we only got our bread after we were halfway through our meal at which point it defeated the purpose. We also never received the special olive both a waiter and the manager promised.
Regarding the food itself, it didn't blow us out of the water. Nothing was bad, but the flavor wasn't anything outstanding. The lobster ravioli had NO flavor whatsoever. The cheese platter we ordered was underwhelming and again, no bread. The scallopine mama lucia was the best of all the things I tried but it was unfortunately so much else took away from it.
The last thing that tainted our experience and rounded it off in a bad note was that we got home to realize we had left our card behind. Obviously this was our fault, but what was frustrating about the situation is that they had my name and phone number from the reservation we made that matched the name on the card. Calling us to let us know it was there, even if they also needed to say we couldn't come back and get it until they opened the next day, would have eliminated a full day of frustration and concern that we didn't know where it was and couldn't get in contact with anyone until they opened. Simple measures like that go a long way.
Also editing to add that I completely forgot about until just now - when I called to make the reservation, I let them know we were celebrating a few birthdays, with one falling during our trip. When I arrived, I also let the hostess know when she asked if we were celebrating something. When we ordered dessert, we told one person to please bring a candle. When dessert arrived, no candle. Someone else came over and noticed that nothing had happened and the waiter came over and said I wish someone had told me (to us) that there was a celebration. Like, come on, the only thing we didn't do was scream it in front of the birthday girl's face to make sure you heard - 3 other people there all knew why we were there and yet again, much like the bread, the ball got completely dropped and then we receive a comment as if it was on our end....