Daniel Dramshev
Google
The waiter was screaming at me and my Family.. with no reason. She woke up my little 1,5 yo baby, while the waitress was yelling at us.
I’m very very upset about the service we received here last Friday 12 Sept. at 2:45 pm.
I came in and asked a waiter if we can sit outside at the table drink some tea with sweets we’re buying from their shop, she said yes, it’s ok. And I was sited and served with tea and some sweets.
Then suddenly that “evil” waitress appeared behind my back! And started Yelling right away at me., smth like that it is not allowed to eat sweets from their shop here at the table..
I didn’t even understand what does she want.. she was so angry at us.. but we didn’t do anything wrong.
I was disappointed with such a behavior. we were just seated and served by another waitress, and she was ok, serving us good.
Other guests in the cafe were also surprised with this, you could see that on their faces.. it was so embarrassing. Not nice at all.
..
I consider this as Service Crime against guests and the business also $$$. The name of this cafe - Kings!!??? This kind of service is not even close this word.
The “evil” waitress refused to tell her name after the accident, telling that she has GDPR rights not to tell her name to clients)) ok.
But what happens with my right to be treated as a human being and as a customer.?
*I describe the waitress, so other customers may be aware. She has white colored hair, short haircut, aged.. and not nice)
When I asked others from the team who is the general manager responsible for the service, they refused to tell that.
And finally said that she is the main manager responsible for the service..)) that’s so sad.. if it’s true.
PS: from the business prospective.
We ordered sweets for 55 Eur this time.) and she was just Yelling at my Family.. because of what? A bad day or smth..
business looses me, my Family, my friends, recommendations , friends of my friends.. and so on. Gets a 1-star review.. + loses future sales. €€
We were shopping here before and visited this place several times for breakfast, sweets. Spent several hundred here already before,.. and could spend more this year and next, and then.
So it will be some minus €€€ euro amount life time from the turnover from a business side, * multiple by how many times this kind of service happens.. how many customers are lost because of this waitress. and the service.
the business looses thousands of Eur each year.
At this point I don’t recommend visiting the place.
Anyway, thank you for the lesson. Learned.
I wish you all the best.
Let’s take smth from this and make our world a better place)