Gayathri Thangavelu
Google
Wish I could give -10 for the service! We visited this place on Halloween night for dinner based on a local friend' recommendation. It was crowded and service was worse. The beer had a fly floating in it and thankfully we noticed it before drinking. Showed this waitress and waited forever to get a replacement. We were three, though the order was noted properly, it was forgotten and messed up. One of the drinks was initially forgotten, we had to ask and wait again. While Kräuter Tee was ordered, they served green tea. Informed this and waited again. One of us received the food promptly, the other 2 waited for 30 minutes for food and the waiters. Finally we caught hold of one passed by us and informed that we haven't received the food yet. She went and came with a embarrassed face. Apparently it was forgotten; she apologized and asked if we are ok to accept a free Espresso for this mistake. We said we will decide later, after the food - didn't know how long it will take for Espresso to arrive and we dint want to spend the entire night waiting at this place!
The waitress informed the owner and the lady with him, they never bothered to come and talk to us or anything. Even more colder behaviour! When the food finally came, it was clear that they just managed to serve it with whatever was available by then. Another 15-20mins of waiting to pay the bill! Too bad experience for a Halloween night. They couldn't handle the crowd. They don't give a damn about customer service. Better to avoid this place.