M Lee
Google
I booked to stay at this place during my visit to Quebec City but had to cancel, as my flights out of Calgary were affected by the hailstorm and got cancelled. I notified the hotel immediately and apologized for the late cancellation, and was told through Expedia that I would be partially reimbursed by the hotel. A few days after the cancellation, I noticed the hotel charged the full amount on my credit card. No response from the hotel after multiple attempts. Will update this review when and if I get a response.
——-UPDATE—————————
Ended up calling the hotel myself and got someone that denied I ever had a booking with them. When I told them the booking number and that I had received an invitation to their online portal, they then told me Expedia charged me for the rooms. So I told them my credit card statement clearly said Krieghoff. They kept giving me the runaround to deny me the refund. Eventually they said the refund would be processed and when I asked them when I can expect it and if they could reply to my previous emails with a copy of the refund receipt (to claim trip disruption insurance), they said they would but wasn’t able to answer when I asked them to repeat the email they would send the receipts to. Few minutes after I hung up the phone, I received the email as pictured—zero professionalism, clear lack of motivation. I emailed them back to ask (AGAIN) for the official itemized refund receipt and have yet to get a response. Will update again if/when they do.