Diana Tirabian
Google
So. Penny Lane it’s one of my favourite places in Aalborg, I’m even wearing toy rabbit on my bag 🤣 so sweet🥰
but today I got really disappointed. I came in 16:18, ask in the bar if I can have a seat, I was alone and wanted to have some lunch before my shift (I also work in restaurant). Girl on the bar gave me menu and said I can check if there is available spots. I found one table, set down and straight waiter came to me, I said that I need 1 min to check menu, she said okay, meanwhile one table next to me left and I went to this table, straight after waiter came back to take order. I ordered one sandwich and coffee, she took order, left and came back in 2 mins and said: sorry kitchen closed 6 mins ago (16:36 it was). Then I asked why no one told me this when I came, when I set down, when first time waiter tried to take order from me, and then second time when she actually took the order. I spend time and still can’t eat, I could go to another place if I would know, because it was really important for me to eat before my shift. And her answer just killed me. She said: “I said sorry already no? If you want you can go”. What? That is how you treat and appreciate your customers? She didn’t even propose me to have at least my coffee and something sweet from the bar, I still could eat some cake or croissants or whatever, but instead of making customer comfy when it was actually her mistake, cos she took my order knowing that kitchen closed. And then she just said me that I can leave then 😂😂😂 wow no words. Unfortunately I didn’t ask her name. Because she is first and only in this place who made me feel this way and acted so rude and unprofessional. It makes me now question myself if I want to come again..