Melissa C.
Yelp
I dined at Cafe Dauphine on a busy Monday evening. The server was attentive and efficient, however, the overall customer service experience here was horrendous. I ordered the lobster bisque to start. When it arrived, it looked like brown rain puddle water. I had a taste, and it was more of a salty broth soup than anything. A bisque, by definition, is a creamy French soup. There was also ONE tiny piece of lobster in it. I brought this to the attention of my server, and ordered the pumpkin soup, the Alaskan King crab legs, and the soft shell crab. When I finished my meal, much to my surprise, the saltwater broth soup remained on my check. They comped my soda in lieu of removing the "bisque", which left me having to pay the difference. I explained to the server that I didn't eat the soup, I ordered another soup and would gladly pay for my soda, but the soup WAS NOT a bisque, and I should not have to pay for it. I had one spoonful of it! He said he'd speak to the chef, and when he returned, he told me "that's the way we serve it." I was flabbergasted. They would do nothing more. I explained to him that it is unfortunate to force a guest to pay for an item that was immediately sent back, and again reiterated it was NOT A BISQUE. I told him I live in the neighborhood, so he can tell the chef that they lost a customer, as I would not return again. On my way out I decided to speak with a manager/supervisor to give them one last chance to make things right. I was met again with "that's how we do bisque here" and "we gave you your soda as a courtesy". I went right back to the script and told the manager that it is ludicrous to serve a broth soup, call it a bisque, refuse to comp it when it was uneaten, and then behave as though they are doing me a favor by giving me soda. TERRIBLE CUSTOMER SERVICE!