K A
Google
I went into the shop because I wanted to try Sachertorte. First, the staff who greeted me was unfriendly, and their guidance to the table was careless. When I placed my order, I asked if they had any other traditional Austrian cakes besides Sachertorte. The staff just replied, "Yes," and when I asked what kinds they had, they only said, "They're in the showcase," without providing any explanation.
Moreover, at the very beginning of the menu, it stated that tipping in this shop is usually 10-15%. I found it absurd to insist on tipping when the service was so poor. I wasn’t expecting exceptional service, but considering the shop had an elegant exterior, a good atmosphere, and a clean interior, and even mentioned tipping prominently, I felt they should at least provide proper service.
As for the cake, the Sachertorte had a very weak chocolate flavor, and it mostly tasted of apricot. The sponge was also dry, which left me disappointed. Since it was my first time trying Sachertorte, I wondered if this was how it was supposed to be. Later, I tried it at another shop, and there, the chocolate flavor was rich, the sponge was moist, and it was absolutely delicious.
I will never go back to this shop, and I absolutely do not recommend it.