Elodie Demuynck
Google
TL-DR : we paid 40 EUROS for an 3 hours delay, uncooked 1-course meal.
Started very nicely, cosy atmosphere, hidden/remote from the agitation, got a table immediately... But then we had to ask twice for the drinks menu (which, you know considering that at the time there was only one other table busy was a bit weird, but we were not phased).
Then we decided to have something to eat as well (it was 8pm, and when we arrived we specifically said we would like to have a drink and then eat). We were brought the menus for food by a wiatress - and then after 10 minute another lady/waitress came to tell us the kitchen had closed. We were surprised, but decided to just finish our drinks and go somewhere else.
Then, half an hour or so later someone else came to tell us the kitchen reopened!!! So we placed our order for two different types of fondue.
Over an hour later (!!!!!!!) a man who seemed to be the manager came to us to tell us that one of the fondue we ordered (over an hour ago), was not available, so we change our order to get what was available. You would think that this was the result of a very busy time at the restaurant, but it was so quite (only 2 tables including ours were busy), that the whole staff team was actually enjoying their own diner in the same room...
Our food came about 3 minutes later... And it wasn't cooked - we were so astonished that we even asked the people at the table next to ours (who also ordered the fondue) to check and confirm that the wine in the fondue had not been cooked, hence it tasted like a horrible and very alcoholic wine soup. I then told the man/manager - who proceeded to HAVE A TASTE IN MY PLATE. Then told us he "wasn't sure" and had to "check with the chef". He took my plate away to the kitchen (but not my friends' although we had the same dish), came back to confirm that indeed, it had not been cooked, and that it will come back in a few minutes.
At this stage, they brought us a couple of free beers - but we already had a couple and really couldn't care less about more beers. And then all of the staf disappeared, leaving us completely alone...
The food finally came, and was cooked, but by this time, we were really discouraged / disguted and had lost our appetite (who would have guessed, after three hours...).
The best part was the bill... they still charged us for the food, and gave us a ridiculous rebate, so we still ended up paying 40 EUROS for an 3 hours delay, uncooked 1-course meal.
The level of unprofesionnalism and plain rudeness was just amazing - especially considering the fact that there were a bunch of staff, and only two tables busy...