David B.
Yelp
Really, I would like to come into Caffe Capri and have a good experience.
Unfortunately my bad experience here extends back to the previous ownership when it was another name. Today, I came in to spend some time on the internet and get a bite to eat. I pointed to a list of bagels on the coffee machine and asked how much are these. When the young woman said, "It depends on what you order" and pointed to the prices of coffee above on the wall, it occurred to me she might not be very aware of or familiar with bagel menu on the side of the coffee machine. I was disappointed when I ordered the Tomazzo Pizza bagel and she pulled out a tray of plastic wrapped bagels but I went with what my stomach said, "Eat"! Unfortunately when I was called to counter for the heated bagel, it turns out it was not what the Tomazzo Pizza bagel is described as. Specifically, it contained some sort of Italian sausage such as peperoni. The Tomazzo Pizza contained fresh basil with mozzarella and no mention of meat. When I suggested that what she had given me was the Pepperoni Tpmazzo but she was not biting on that possibility. Instead she told me about how she herself had ordered an Asaigo cheese and to her dismay it turned out to have jalapenos on it. (I don't know that she was referring to her shop but I did note that the menu has both an Asiago Cheese and Jalapeno Cheese; by this point I had sincerely given up on her.)
To her credit she offered to give me something else but I get tired of feeling like a whiner. I just took the Pepperoni (which I despise) off the bagel and ate it anyway.
It is a shame given the prime location of this shop that they have such trouble both with basic details and with just owning up to the mistake