Caffé Parigi Bar & Bistrot at Palazzo Parigi Hotel & Grand Spa

I'm not an influencer, but my job allows me the privilege of spending the majority of my money on enjoying good food. As my 51 million views on Google Maps might suggest, my culinary adventures range from (mostly) street or night market dishes—delicious morsels shared on foldable tables and plastic-covered plates—to splurging a quarter of my salary on a Michelin-starred experience. When you book an afternoon tea at a five-star 1500€/night luxury hotel in the heart of Milan's fashion district, you expect impeccable service and quality. Unfortunately, my recent experience at Palazzo Parigi fell far short of that expectation. And when they asked  "was everything ok?" you simply cannot help to say "no." From the paper placemats (!!) to the tea cup stained with tea (!!), passing from fridge-cold sandwiches, especially the super chilled turkey (I booked, so they knew I was coming) and a days-opened dead champagne that was served at the end of the meal and just because I actually reminded them, the experience was subpar. The sweets were decent but hardly extraordinary, the scones were, simply, not scones. They didn't asked me if I wanted more tea when I finished mine and (!!) and they didn't even ask if I wanted milk or sugar (!!). Sure, the price was competitive—35 euros for the base tea and 48 euros with champagne (which, by the way, was so disgusting that I couldn't take more than a tiny sip). However, given the venue's reputation, I would have gladly paid double for an exceptional experience. Extra: when I asked about the restroom, one of the waiters seemed unsure about its location (!) and had to consult the hotel receptionist. The restroom was not on the ground floor but one level downstairs, not ideal, especially when dining in the main hotel restaurant hall. While I typically focus on food in my reviews, this felt like a significant oversight. Bonus tip: If you're the hostess of a luxury hotel, avoid judging customers based on appearance. Despite my tattoos and faded pink hair, I prioritize spending thousands of dollars on restaurants over Gucci bags. A true five-star experience treats all guests with elegance, kindness, and respect, regardless of their attire's price tag. You never know how many credit cards a worn jeans pocket can hide. PS: After honestly listing all the abysmal aspects of my experience (because they asked), I was told (verbatim) that "we actually serve the sandwiches cold" (*faints*) and that the tea cup wasn't 'dirt' but *just* 'worn' (*double faints*). Luxury hotels should check their cups before placing them near my *paper* placemats (yeah... I can't get over that). And yes, they significantly reduced my bill, which, frankly, only added to my frustration—I didn't list the issues for a discount; I'm not that cheap. They are.

Spa del hotel palazzo Parigi milano is simply superb ! In central of Milan is a place where one can have a massage but is also perfect for couples as it has a private massage room with a swimming pool and Turkish bath ! An excellent gift for any occasion ! Enjoy it !

I was looking for a place to have a cup of afternoon tea, then I found here. It’s a nice place to chill out. The afternoon tea was great, I really like the dessert.

An average experience, slow service at the restaurant, tasteless food, I made a reservation for my birthday and it was very plain. Definitely you need to go to Dubai to experience a real luxury concept and provide that to the customers (like in Palazzo Versace Dubai, Atlantis the royal, Burj al Arab, etc) the guy in the reception wasn’t friendly… Good for photos but I won’t comeback.

Downright putrid customer service. My partner and I walked in to have an afternoon apertivo and were graciously sat on the outdoor patio. A few minutes later a gentleman, most likely having a difficult day, told us that we could not sit outside due to hotel policy for only letting guests sit outdoors. He asked if we could move inside, I politely declined, and then he told us it wasn't an option. All tables outside were open and free and there was no crowd at the hotel. Unprofessional attitudes and service to people who are looking to spend money at their establishment.

Despite being very cute aesthetically, the service is not at the standard of the price list, as severely understaffed. Really long waits for each order, again due mostly to the lack of staff. Absolutely bad options for vegetarians or vegans, wich also sets as example of how far behind the mentality of this "new" restaurant is. My friend ate a terrible culatello (ham), dry and cut without any love. But we ate 2 really well executed "risotto alla milanese". Nice wine list. Will give it a try in 24 months from now, maybe.

Great experience, deluxe hotel and bar is just AMAZING. Barman and barwoman are really professionals, ambient is astonishing. LAIMANO!!

Afternoon tea was totally worth it! Personally recommend the dessert set without the sandwich, they were a bit disappointing