Adam Hope
Google
After a long day, all we wanted was to relax. Instead, our "peaceful" night began with a relentless, drum-heavy assault from a wedding party directly below our room—on a Wednesday night, no less. What followed was a maddening, 2.5-hour saga of stress and utter disbelief. We trekked to the reception repeatedly, our exhaustion mounting with every trip, only to be met with a complete and total lack of empathy. Not a single staff member offered an apology. We were just pawns in a bureaucratic game. The only solution they could muster was to move us from one noise trap to another: from the wedding to the live bar music, and into a smaller room, to boot. All of this for no compensation and not even a simple "sorry." Their final, baffling offer was to kick us out at 10 p.m., as if abandoning a hotel room in the middle of the night was a reasonable solution. We booked a hotel, not a nightclub, and the fact that no one seemed to understand that—or even care—was the ultimate insult. The promise of a call from management, who was supposedly at the wedding and never called, felt like a final, cruel joke. This wasn't just bad customer service; it was a masterclass in how to dehumanize and frustrate a guest to their breaking point. I am chasing compensation