Cairns Beach Resort

10-10-25 We stayed here for a wedding up the road but wish we just got an Uber ride from city centre. At first appearance the place was nice and friendly staff. We got to our room and thought it wasn’t too bad. Once we started looking, the fridge was dirty, the plates were dirty as well as the cutlery had all old food stuck to them and stains. The TV inputs would not work, the TV remote had all of the numbers etc rubbed off so you didn’t know what button to press. The room was dirty and had broken table and burn marks on cushion on the bed. The pool and bbq area was cleaner than our room. There are no lifts so you have to drag your bags up 5 flights of stairs if staying on top floor. The A/C rattled all night in the bedroom and bed was very hard not comfortable at all. For $340 per night I would expect more, we ended up at Crystalbrook Flynn’s absolutely gorgeous for much cheaper rate per night. Only good thing was pool and location to cafe across the road.

Ruby in Reception is welcoming and always friendly. The position of the resort is perfect, just a short stroll across the road to Holloways Beach and a fantastic cafe too! Just a 10 minute drive on a double laned road gets you into Cairns city. The Resort tropical gardens are beautifully maintained and a credit to the Resort managers. The apartment we stayed in was very adequate, but needing a little spruce up. There was plenty of undercover car parking on site, but they were quite tight parking bays to negotiate. Loved the 'Curlew cry' each morning and night, along with the frog 'songs' that we listened to from our balcony 🤗

I read the Expedia listing, searching for Daily Housekeeping Included. There it was! But the print farther down the page said, "Daily Housekeeping included with a fee." A fee. An additional fee. I hadn't noticed, on the day I signed up. But wait! There's more. They don't remove the trash during 'housekeeping.' Guests are expected to remove their own trash. I took it out on departing, but just realized while writing this that i failed to remove the trash from the bathroom. I wonder how that will affect billing. I got good sounding words from the staff, but I did not get good service from the hotel. I am told that individual apartments are privately held, but are serviced operated by a company. Whether that is the issue or not, there are issues with the place. Internet service sucked when I visited. 90% of the time, service was slow or absent, despite several WiFi points of entry. The password they provided would fail. The connection would drop, and my machines could not connect. And I'm a tech dude. Hours lost uploading and communicating. Bonus! The television uses WiFi, so it would hang or regularly freeze during a program, or drop connection entirely. The staff faithfully did their duties, like advising me about a shipment coming in. At least the first one. I collected the second one at the front desk, allegedly before they could make contact. Mixed feelings about the operators. When they serviced my room ("We do that after eight days"), after I went off about housekeeping, they did a poor job cleaning the floors. The second time was better. The third time, it was spot cleaned where the cleaner noticed anything, thus missing other areas. They also use no fitted sheets. The bottom sheet is guaranteed to come loose, sooner or later. They don't do the dishes when they service the rooms. "They treat it like you're renting an apartment," one local advised me. This should NOT be called a resort. It is not a place to go to relax and be pampered. It is not heaping luxury. There is a charge to rent sunbathing towels from the front desk, and room towels are not to be used poolside. In my case, as this is a chlorinated pool, the water irritated and reddened my eyes for the ensuing afternoon. Finally, the front desk is staffed for a limited time everyday. Not at all Saturdays. There's a phone handy to call and get assistance, so you must wait outdoors in the heat. Which, for someone unused to tropical temperatures, can be debilitating. So that's the place. Now, the neighborhood. Nice. Off the beaten track. There are four nearby eateries, where food and prices are both good. While the rooms come with kitchenettes, featuring both a stove and refrigerator/freezer, the Spar grocery store is perhaps two kilometers away. This is fine if you are driving, but not for those on foot. I took the bus, mostly, so to get to Cairns Central (the city center) is probably a 40 minute drive each direction. It's maybe 20 minutes to the Smithfield Shopping Center (Americans would call it a shopping mall - but thriving), as they would call Cairns Central Mall (which is much larger). There's a wait for the busses, busses which are almost always delayed during regular business hours. The bus stop roofs don't shade the benches most of the day. Holloways Beach (don't use an apostrophe) is a nice strand, with a lifeguard on duty sometimes, and the shark net deployed some of the time. I was there when they were deploying it, and as of this writing, I haven't seen it reeled in. Walk down the sidewalk and you will see metallic starlings nested in hanging around and in 'basket' nests. Gulls and terns fly about and walk the beaches. Take off your footwear, and walk the sandy beach as far as Barron River's end at the sea, and you might spot osprey patrolling. Black cockatiels wreck havoc in the treetops as they feed. It's a good place to explore. I moved to a hotel in Cairns North instead. I will miss the food, and the personal service that came from getting to know the staff.

Lovely being across the road from the beach and cafe for morning walks and coffee but unfortunately more cons than pros. Non heated pool which I guess is fine in the heat of summer but not during winter. Even the spa was cold which is silly as a spa should be hot! For a self contained unit there wasn’t a fry pan and only a 2 burner electric stove in awkward position hidden in corner and right next to fridge. A bit hard to get to. Not many eating out options if you want to stay local, we were lucky as we hired a car and went out and about and everything is within 15 min drive away. Sofa bed in lounge was old and incredibly uncomfortable and no smart tv. Cockroach traps in unit and saw 2 during our stay. I get that Cairns can be a pricey holiday destination and Cairns Beach Resort really own the market in Holloways Beach as there’s not many options but the owners should invest a bit of money like small smart TVs, heating element for pool or the very least the spa to encourage return customers.

Was looking forward to coming to Cairns, but staying here was a major let down. Our room was infested with cockroaches and place is filthy. We honestly expected the “resort” to be better than it actually is. Will never stay here again.

Great vibe here, spacious rooms and a good sized pool with cool jungly gardens around it! Close to the beach, just a short walk away. The balconies are also spacious and great spots to chill after activity-packed days. Sofas are comfy, decent kitchen with medium size fridge and freezer, plus plenty of cupboard space. Bathroom is fine, bit old. Shower pressure is a bit weak but hot water if you want it and a bath. It's an old building, but still good value. Parking is free and easy access with no gates and 24 hour entry. There's underground parking too, which is important on the really hot, sunny days. A few unexpected annoyances that are a result of no daily room cleaning service... Toilet paper and bins: once you run out, they won't replace these, so you have to buy your own. Not the end of the world but, given the price, I'm disappointed with this policy. The linen rule: they won't change it unless you're staying more than 7 days. You can get fresh linen within that time but they'll charge you extra. They do provide your own washing machine and dryer though, so not too big of an issue. Still, a bit inconvenient. Dishes: they tell you to clean the dishes provided after use, which is totally fine, but the problem with this is they don't seem to check them when someone checks out - most of the plates and cutlery were dirty when we got here, so we had to wash them before use. Bed: two single beds/mattresses pushed together with a queen sheet over the top shouldn't be advertised as anything other than a twin single room, in my opinion. It was also pretty uncomfortable with hard mattresses and the inevitable dip in the middle where the two singles meet. Cheap pillows and sheets exacerbated the discomfort. Balcony: crack in a wall next to balcony was home to loads of flies. They congregated around the crack and didn't disturb us too much but bit gross. Despite these annoyances that could easily be rectified with less stingy management, we had a great time here because of the spacious rooms, chilled vibes and pool area, and the location.

Cairns Beach resort is a try hidden paradise, away from other sites, peaceful , conveniently located near the beach and close to Cairns and grounds and gardens beautifully maintained. Lovely pool area with BBQ facility. Has ample parking

We recently spent a week at the resort, arriving a day later than planned due to a highway closure caused by flooding. The location has a peaceful vibe, with stunning beach views from our balcony, which we truly enjoyed. Upon arrival, we noticed the floors were sandy, and the blankets were not clean. After raising these concerns with reception, they promptly addressed the issues—cleaning the floors, providing brand-new blankets, and even leaving a thoughtful small gift with a card, which was a lovely touch. Our room featured vinyl floorboards instead of carpet, which felt clean and modern. The family pool was a highlight; it was almost like having a private pool all to ourselves, and the saltwater made for an enjoyable swim. The only suggestion for improvement would be upgrading the beds, as they were quite noisy and squeaky. However, considering the price point, the overall quality met our expectations, and we had a pleasant stay. Thank you Josh and team.