Marie L.
Yelp
I had a very disappointing experience with Cake Bash recently. I had booked a tasting over the phone and called twice to confirm the appointment. On the day of the tasting, I arrived with the birthday girl, excited to try their cakes. However, the visit started off poorly. The manager of the smoke shop next door came out and circled my car, demanding that I leave or I would be towed. Despite the limited parking spaces, I moved my car and went back into Cake Bash for our tasting.
Upon entering, we were asked to sign in with our email, and the staff informed us about the prices, which start at $130 for a cake. I was fine with the pricing and ready to proceed. However, what happened next was truly shocking. The woman at the counter told us that if we wanted to taste anything, we would have to purchase it and eat it at home. I was taken aback by this policy. I had clearly communicated that we were coming in for a tasting, and I did not expect to have to explain what a tasting entails to the owner of the shop.
This lack of clear communication and poor customer service left a bad impression. I had anticipated a professional and welcoming experience, especially after confirming our appointment twice. Instead, we were met with confusion and an unwelcoming atmosphere.
Overall, I would not recommend Cake Bash based on this experience. It was very disappointing and not at all what I expected from a professional cake shop.
Following up on the reply below from the owner. IT WAS NOT clearly communicated that you had to buy cakes. Diana was NOT informed clearly. Please OWN up to your miscommunications.