Ramon And Marcela P.
Yelp
As a business owner myself, I know mistakes happen. What defines a company is how they handle them. California Burrito failed spectacularly.
I bought a tostada salad at midnight -- the shell was stale and inedible. I didn't touch it, called immediately, and was told to keep it for proof. I even held onto it for days, recorded a dated video showing it intact, and had my bank transaction to back it up.
A week later, I came back expecting professionalism. Instead, I was interrogated, lectured, and treated like a scammer -- all over a salad. They acted as if honoring a basic replacement was charity, not responsibility. They even said they'd replace it "out of charity," as though they were doing me some kind of personal favor.
But let me be clear: it's not about the salad. I can afford it. What I can't afford is to waste my time on a business that disrespects its customers. Out of principle, I left their so-called replacement sitting right there on the counter and walked away.
This is not about the cost of a salad. It's about integrity, respect, and accountability, values clearly missing here. California Burrito has shown they'd rather humiliate a loyal customer than stand behind their product. If this is how they operate, I question what corners they cut elsewhere.
You don't just lose a customer this way, you lose credibility. And once that's gone, there's no winning it back.