Christina B.
Yelp
I don't usually write reviews, but what happened during our recent visit to Great America was too upsetting not to share.
My family and I took a trip this weekend, and we were excited to enjoy our day -- especially for my adult son, who is deaf, mute, autistic, mentally challenged, and extremely sensitive to touch. We paid extra for the Fast Pass, knowing this would help make the day smoother for him. But instead of a smooth experience, we were met with confusion, coldness, and a complete lack of real accommodation.
As soon as we paid, we explained -- clearly -- that my son cannot tolerate wearing anything on his wrist. It causes him a great deal of distress. We asked if there was any alternative, like a hand stamp, sticker, or even something we could pin to his clothing. We were sent to Town Hall, where we were basically told: No. The only option was a time-based return waiver that still required wearing the wristband. So really, it wasn't an option at all.
Out of desperation, we put the band on his wrist, knowing it wouldn't last. Not even 45 minutes into our visit, he tore it off, just like we said he would. After that, I spent the entire day holding that wristband in my hand, flashing it at every ride and hoping it wouldn't fall or get lost. It was exhausting, unfair, and honestly heartbreaking.
What's worse is that Great America claims to accommodate guests with disabilities -- but they don't. The "accommodation" program they offer only allows access to a few rides and requires you to return at specific times. That simply doesn't work for families like ours, especially those traveling from out of town. We came on a specific day and time. We didn't have the luxury of coming back later, or picking and choosing times. We paid extra for a Fast Pass that my son couldn't even use properly -- all because they had no flexibility.
This is a theme park visited by families from all over -- many of whom have children or adults with unique needs. To see that there is literally no backup option except "wear the wristband or don't ride" is beyond frustrating. It's lazy. It's ableist. And it made an already difficult situation ten times harder.
To make things worse, some of the young staff in the gift shops were extremely rude. They didn't know how to answer simple questions, didn't try to help, and acted like we were an inconvenience. They didn't even seem to know how to do their own jobs. The customer service across the park was terrible, especially for anyone needing extra support.
We left the park emotionally drained, disappointed, and angry. It's 2025 -- how do you not have a single solution for someone who can't wear a wristband? How is your staff not trained on how to speak to or assist families with disabilities? Families like ours deserve better. We didn't come asking for special treatment -- we just asked for basic understanding and flexibility. And we got none.
Great America should be ashamed of how they treat people with disabilities. Until they make real changes, we won't be coming back -- and we'll be telling other families to think twice before trusting this place with their loved ones.