Calistoga Spa Hot Springs

This place was ideal for a weekend trip. The rooms were nice and clean. The kitchenette was a nice touch even though we didn’t use it. The bed was so comfortable. I don’t usually sleep well away from home but I slept great here. The pool area was beautiful and clean. The variety of pools were nice and I especially enjoyed the pools being open early and closing late. I also liked that they had a snack bar with reasonably priced snacks available. The spa area was also very nice. The massage rooms were pretty basic, but I had a wonderful massage from Marcela and since my eyes were closed, it didn’t bother me at all. The mud bath is an experience but Carla was very attentive and caring. I would highly recommend this resort. I’m already looking forward to our next trip.

Excellent Stay – Great for Tesla Owners! Our stay was excellent! The king suite with kitchenette was spacious, comfortable, and well-equipped. From the moment we arrived, we felt genuinely welcomed by the receptionist and all the staff – their hospitality made a real difference. A major plus for us was the convenience of your 8 Tesla destination charging stations. It made charging our Tesla incredibly easy and stress-free. We'll definitely be back!

I’ve dreamed of doing a mud bath for years, but this experience at Calistoga Spa Hot Springs was deeply disappointing and honestly a bit upsetting. Despite booking a mud bath service, we were charged an additional $50 each just to access the pools—which were underwhelming and felt more like standard hotel pools than anything spa-worthy. The spa environment lacked all the basics you’d expect for a relaxing experience: no calming music, no tranquil atmosphere, and no thoughtful amenities. The robes were thin and flimsy. The mud bath treatment itself was underwhelming. It takes place in a concrete room with stainless steel tubs full of thick mud. You spend 10 minutes in the smelly mud, then rinse off in a shower for 5 minutes, followed by a 10-minute soak in a tiny whirlpool tub (too small to stretch your legs, even if you’re 5’6”), then a 5-minute steam room, and finally you lay down for 15 minutes under a wool blanket on a bunk type bed. You certainly won’t lose track of time because a loud, obnoxious, bell goes off (like a school bell) to let you know your time is up. Nothing about this experience felt relaxing or restorative. It felt rushed, uncomfortable, and lacking any of the sensory care you’d expect from a spa. For the price and reputation, I expected so much more. I won’t be back, and I wouldn’t recommend it to anyone looking for a true wellness experience.

While there were a few small positives: such as clean, updated rooms and complimentary robes, the overall experience was far from what was advertised. The resort positions itself as a rejuvenating spa getaway in the heart of wine country, but in reality, it felt more like a modestly renovated motel with limited amenities and a highly disappointing spa experience. Key issues: Misleading Marketing vs. Actual Experience: The website paints a picture of a serene, high-end spa destination with healing geothermal mineral pools and a full-service wellness retreat. In reality, this was not the case. The pools, while nicely arranged, were essentially standard heated pools with extremely high levels of chlorine. If this water truly comes from a natural geothermal source, the excessive chlorine completely negates any healing or mineral benefits. There was nothing “pure” or “rejuvenating” about it; in fact, my scalp broke out and my skin was left dry and irritated, which is the exact opposite of what you’d expect from a mineral soak. Pool Area Under Construction & Poor Ambience: The adult-only hot pool (the one pool maintained at the highest temperature) had a partially broken sun shade and was under construction during our stay, which wasn’t disclosed at the time of booking. This took away from the relaxation experience and made the property feel unfinished (not worth the price I was paying) Room Kitchenette Not Functional: The room was nicely decorated and came with a stocked kitchenette: dishes, pots, pans, etc; but the electric burners barely functioned. I couldn’t boil water even after an hour on the highest setting. It gave the impression that the kitchenette was more for appearance than utility, which was frustrating when trying to prepare a simple meal. I ended up having to go out to eat because I could not cook in the room with low temperatures from the burners. Lack of Amenities & Dining Options: Aside from the pools and a limited spa menu (mud baths and massages), there were no other on-site amenities. No restaurant, no breakfast, no lounge, and no food or drink service whatsoever. For a place calling itself a "spa resort," this lack of offerings was extremely disappointing. We had to leave the property even just to get coffee or breakfast in the morning. Value Does Not Match Cost: I paid over $320 for a one-night stay during the off-season, expecting a relaxing spa retreat. What I received was a glorified motel experience with lukewarm, over-chlorinated pools and minimal amenities. Other boutique hotels and B&Bs in the same area offer more charm, comfort, and hospitality; often at a lower or comparable price. Suggestions for Improvement: Offer at least one truly mineral-based pool with no chlorine for guests seeking therapeutic benefits. Notify guests in advance of construction or maintenance. Upgrade or replace in-room cooking appliances so they’re usable. Add basic food and beverage service: at minimum, breakfast or grab-and-go options. Be more transparent in marketing. Guests expecting a luxury spa retreat should not be met with a motel-level experience. I genuinely looked forward to this stay and wanted to love the property, but what was promised online, “rejuvenation,” “healing waters,” and “spa retreat”, was not reflected in the actual experience. A clearer and more honest representation of what’s offered would go a long way in setting appropriate expectations.

My friend and I booked at Calistoga Spa to enjoy a few days away from the world and we were not disappointed. We enjoyed soaking in the geothermal mineral pool to unwind at the end of the day. Our spa service did not disappoint. The attendant was kind and took the time to inform us of what we could expect, she frequently checked on us to ensure our comfort. The mud baths were a perfect way to rejuvenate. If you are planning to visit Napa Valley, this is the perfect place to stay.

This has got to be the most disappointing stay I have ever had. I was so looking forward to a trip away to celebrate my birthday. The pictures of the resort don't really do justice to the reality. The rooms are dark, musty and stocked with the bare minimum. No waters, pump style dispensers in the shower. The shower head is basic, doesn't rotate and has black mold around the head and blocking several holes. ||The noise level from the open deck and motel style layout was anything but relaxing. The fluorescent lights in the room really detracted from the romantic atmosphere that we were hoping for. ||||There are barbeque pits and benches on the ground floor interspersing every room. This invites guests to congregate and sit right outside your room, leave their wet bathing suits on the benches, and blow BBQ smoke right into your bedroom. There is zero poolside service. Besides a little shack with a lost and found, and a pitcher of water, there are no poolside amenities. Many guests were bringing their own Stanley Cups of liquor to the poolside, and there were far more children than we were expecting for a Hot Springs Spa. ||||The horrors continued during our spa day. We had booked a mudbath, photochromic mineral bath, massage, eucalyptus bath, and blanket wrap. ||||My partner enjoyed the mud bath immensely, I found the texture and aroma of the fresh mud to be slightly off-putting. I was expecting a more runny clay-like consistency, but it was proper mud, with sticks and lumps like wet compost. The heat was lovely. After rinsing off, we were put into soaking tubs that one would find in a home bathroom. The water came from a faucet, and didn't taste of anything minerally. The photochromic part was just flashing multicolored lights. It felt very gimmicky. After our strict 7 minutes in the steam room which was not eucalyptus scented but just steam scented, we were escorted to our "blanket wrap" which was literally a cubicle with a bed and a sheet, where we got to lie down for 15 minutes. The cost of this spa experience versus the actual experience was frankly laughable. ||||I would not recommend this place on any level.

**Disappointing Experience – Not Worth the Price** We booked the mud spa treatment and paid an extra $50 per person for access to the mineral pools. Unfortunately, the entire experience was underwhelming and overpriced. **Front Desk:** Despite being overstaffed, they were surprisingly unhelpful and indifferent. **Spa:** Easily the most bare-bones spa I’ve ever been to. For $212, the so-called 60-minute treatment was actually only 45 minutes, broken down like this: - 10-minute mud bath - 15-minute water bath - 5-minute steam room - 15-minute body wrap in a cramped, RV-like room There were *zero* spa-like touches—no aromatherapy, no relaxing music, no decor, no amenities like infused water or even a place to relax afterward. The locker room was equally dismal: stained, paper-thin robes, and the only provided products were shampoo, conditioner, and body wash. No lotion, combs, Q-tips, or deodorant, and no heads-up to bring your own. **Mineral Pools:** Decent but lacking any atmosphere—no music, no staff presence, no food or drinks. We had to DoorDash lunch, and when our delivery forgot utensils, the front desk’s suggestion was to *go to Ace Hardware in our robes* to buy silverware. Seriously? Overall, this place feels like it’s long past its prime. For the price, you expect a premium, relaxing experience—not this outdated, no-frills setup. Save your money and look elsewhere.

Overpriced and disappointing. Bare bones and old facilities. Front desk woman was very rude. I had a massage at noon, which was after check-out, and she said my husband would have to pay $50 if he was going to wait for me by the pool for an hour, even though we just paid $400 to stay there. Massage was not great, I had to ice my neck afterwards. FYI they automatically charge 20% tip on all services. Spa facilities were like tired gym locker room. The pools are ok but a bit dirty. Maybe worth a day pass if you're just looking for a pool, but wouldn't recommend a stay or the spa. Probably a great place for kids. It is right downtown which is convenient for walking into town but sometimes noisy.

Booked for my husband for his birthday drive 2.5 hours in the rain He says it was comfortable clean and relaxing Mud bath - he'd do it again - "it was hot" Mineral bath - tub was a bit small he adjusted himself a lot but he felt relaxed afterwards Steam room - POD- he fell asleep He spoke really slowly once he got back in the car lol Yeah he was relaxed he'd try it again

I stayed here for a weekend alone and also tried the mud bath. Here are my thoughts for the hotel and the spa experience: Pros: - location is actually great. It is right in downtown but tugged away for privacy. Plenty of parking - there are variety of pools offered, especially for kids - I like the lap pools for doing laps - most of the staff here are working really hard and very pleasant, except for one or two people I interacted with and could see where some negative reviews came from - there are bbq grills here. Small kitchen. Small fridge and stove. I didn't use them but could see helpful for kiddos. - this place is overall kids friendly - mud bath was interesting and Carmen was wonderful. I had some issues caused by a lack of explanation/instructions, the crew were very helpful helping me find stuff. Cons - the girl checked me in didn't give me enough info. I ran into some trouble using the spa later, which I would explain. The same girl is the one I have some problem with, which i will explain later - there are no plunge pool. I can't get my heart rate down fast enough with the lap pool. Lap pool was cooler but not enough for a cold plunge. They also have an outdoor shower but once it runs for a sec or two, it got warm also, not helpful. I ended it up getting cold water from the water offering at snack bar and dump them over me. Not enough - I tried to explain this issue to the front desk, recommending them to provide some cold plunge offering, eg just pure cold showering etc. the girl who checked me in also took this really the wrong way. She first said that these pools are programmed that way. Then she went on telling me I am the first person complaining the pool to her. I was like, now you have one. I was asking whether she can pass on the message to someone at the resort management. She didn't get the message and asked me to email someone at the facility myself. Ummm... I will just post reviews then. She is the same person didn't give me any instructions to the spa, causing some issues later. - the snack bar doesn't offer many good offerings. Mostly soda and ice water. Just ice water. No lemon/lime in the ice water but it works - apparently, when you stay on resort, you are expected to wear the bathrobe to the spa. Those robes are good for the evening and chilly days but not for a steaming hot day. Plus, they are way too big for me and I can easily trip over. No one ever explained or told me I need to get changed in my room and wear those huge and heavy robes for my spa appointments in the middle of day with 91 degrees outside (we can only walk outside over). I showed up, no instructions prior, in my summer outfit. Their response was oh, you are supposed to wear the robe in your room... well, then someone needs to tell me and maybe providing me with something more wearable on a 91 degree day?? They were able to find me a locker but didn't get me the locker number. After a lot of rush, I forgot to get the number and after the mud bath, completely forgot about the locker number. The crew were nice enough to help me find it but not after like 30 min of struggle. LoL there you go. - Calistoga area of hot spring is mostly carbonated. I don't see good amount of carbonation after using the pools for a long time. I am not sure how much hot springs are presented here. I smell strong chemical from the pool. While clean, but not too comfortable and having weird rashes after. If I am back alone, I definitely won't consider here. I MIGHT consider bring kiddos over but not sure whether it is worth a second visit.

Really too many children . But overall I stayed in the pools and it was great . Housecleaning was great too . Comfortable beds and rooms

Had a nice getaway with my ladies here! Beautiful outdoor pool/firepits, cozy and vibrant rooms, and relaxing spa is the perfect mix for some R&R. Located in downtown Calistoga, this place is a haven for those who are looking for some hot springs, massage, and mud baths. Unfortunately, they don't do facials but there are surrounding hotels like Indian Springs that do. I got a prenatal massage and it was ok- the technique was different to what I'm used to but trust that it was for the best for the 3rd trimester. We enjoyed the hotel's amenities, especially the pool/firepit area. There are also a ton of restaurants and shops walking distance from the hotel - we really enjoyed Evangeline's, which served French-Creole cuisine.

This place is a giant hot tub, and the hot tub gets five stars. It feels like 103F or so, so it is great to soak in during colder times of the year. So always we come when it's a bit chilly. The rooms get three stars - very basic, bare, stoic, and the heater/AC is making a noise like cicadas being pressed though a strainer. Yay for the kitchenette. We didn't use it. Close to many good places to eat. It used to be much cheaper years ago, then it was a deal.

Came into town last minute with my friend to have spa day and relax. We were really excited about the mud bath and massage but honestly this place is completely overpriced for what you get. The spa package description is written up a little too nice to where you are thinking you are getting a luxurious experience but it definitely fell short. I feel that it's a nice place and has potential but if I would have known I would have spent a little more to have a more luxurious experience somewhere else. I do like the location because its close to a lot of walkable shops/restaurants but I don't feel I got the experience with the money spent, I feel ripped off honestly.

I don't know where these bad reviews are coming from as this place is lovely. My first time here and I thoroughly enjoyed the experience. 10/10. The pools, the room, the amazing robes, the gym, and the staff were incredibly kind. Lastly the location is perfect, side street so it's quiet but within walking distance to all the great restaurants and shops. Nothing quite like wine tasting followed by a mineral spa soak in there massive hot tub or pools. Absolutely will return.

We had a group of nine ladies. We booked four rooms and stayed two nights. A variety of treatments were booked. Some did facials, and some did the whole-body experience. All did the mud bath and soaked in the hot mineral baths. The mud bath was a hilarious experience for me. Thankfully, a fantastic attendant (Maria) helped us and kept us informed. **Helpful hints: wear your swimsuit and take it off when you get to the mud tub and put it back on to sit in the mineral hot tub. There's no hiding being naked, you literally have to slowly sink in the mud and not wiggle to the bottom. The tub is heated from the bottom, it's thick mud and hot. Because it's natural mineral clay it has an odor. For a group of ladies in our 40's and 50's we had some great laughs. They have outdoor, group firepits to hang around, there's a coffee bar in the morning for all guests. If you stay the night they have bikes available to cruise around town on. There are restaurants within a quick walk. In the evening the regular pool and hot tubs are crowded but most people used common sense and rotated in and out of the pools, to give others a turn. They didn't have a lot of pool towels.

Always a perfect experience at the Calistoga Spa Hot Springs!! Their room is clean and large and has all the amenities: cookware for an easy meal, coffee maker, small fridge and wine glasses. It is right in downtown Calistoga and walkable to many shops: coffee, supermarket (right across the street), restaurants, banks and downtown shops. The ambience is always relaxing and laid back (the town itself and the hotel). And the hotel has excellent crowd control and we never find "too many people" at the pool or spa or overly crowded. Well done Calistoga Spa! We always come happy and leave happy and relaxed.

Fabulous all around. Hubby and I stayed here 3 nights for our anniversary and had a blast! Staff is extremely friendly, the pools are amazing and everything is within walking distance. Can't wait to come back

3-days, with my SO, first vacation, best experience. Every single person on the staff (front desk, room services, night security -Michael you rule!!, everyone) SO SO SO nice, helpful, direct, and sweet. The pools are great, different temps, different shapes, different vibes, 4 to choose from. We loved dipping into each one for different reasons. The location is PRIME. Everything is walkable. The food around is AMAZING. Everything in Calistoga is a splurge for a common-folk like me, believe me I have some above-average privileges, however I can't do this whenever I want. It was WORTH IT. I've been to Indian springs, this is way more reasonable. Just perfectly a splurge without any regrets on taking a romantic weekend get-a-way. Transparent pricing: $660 for 2-nights with a third night included for free with a special. Did not get any other spa packages, just slept/showered in room, hung out in hot springs/pools. The rooms are nice, everything you need, thoughtful. The noise from the outside (especially kids or being near ice machine) was a bit disruptive to me at times; however, that's my own deal. Kids exist, people want ice, and that's OK. I'm beyond a happy customer. Calistoga is a special place, thank you!

3-27-22 We stayed ONLY one night here cuz we usually don't splurge and spend about $500 for one night. There was a range of lodgings and a few were over $1000-$1800 per night so I think we got a good deal. Check in was super easy. You are processed through a window not even entering the lobby. We got there a little bit before 4 pm check in time and our room was shortly available after I filled out the clipboard. Just like the rest of Calistoga, no masks being worn. Fortunately the several large mineral pools were of varying degree heat and outdoors. Our room 128 was the closest to the parking lot in the single floor building. There was a two rise on the other end of the pools it seemed for families. Although there were babies, toddlers to teen aged offspring, it was quiet and at night not a peep. First time I've bought 2 new swimsuits and gone into a pool( not counting onsens.) I went into the 80 degree one first, bypassed the 100 degree pool since there were too many bodies already in there - you know, COVID phobia. I moved my robe and towels to the large jacuzzi for adults only which was supposedly 103-104 degrees in temperature. When you first immerse yourself it is extremely warm to pretty hot then it feels lovely. There are jets around the circular shaped jacuzzi. Good stress free water massage for backs, necks, shoulders. I stayed in there possibly 30-45 minutes and enjoyed it. With prunes looking finger tips to prove it. The room had two queens and was set up appropriately for trampling in with wet swim attire with various hooks on the bathroom wall for hanging your things to dry. The shower had a cool pull down bench which was great. I placed a towel on it and let the clean warm water and soap wash away the mineral water I had soaked in. The shampoo smelled really fresh and awesome. The beds were comfy and the bedding so smooth. The location was a stones throw to the Main Street, Lincoln Avenue. The shops close fairly early but the restaurants remain open. The room has a mini kitchen and I'm actually glad breakfast was not included since we found a wonderful restaurant at Solbar Solange. Ample parking. I saw an exercise room which was already open before 7 a.m. Before we checked out we went into the heated jacuzzi once more. Because it was rainy and colder there was steam rising into the air from even the middle pool. At times the steam was thick like being in a furo in Beppu. This time 20 minutes was enough and I felt a little dizzy. You know what they say about too much of a good thing. Note of caution: I didn't even submerge my head into the water but dang it looked and felt like a Brillo pad the next day when we headed to Old Town Sacramento. Even my skin was extra dry so I'm glad they provide conditioner and body lotion. We had to do a double take cuz on the gated sign by the pools that says No Lifeguard on duty, below it said if you have or had diarrhea the previous day not to enter the pools. Alrighty then... Not heaven on earth but pretty darn close to it. I WILL be back.

Family loves coming back here every summer. 4 pools. Children's, laps / family fun one, bobing and then an adult only got tub/pool

We have been coming here for over 30 years in late December which is now a family tradition. Our son loved it as a little kid and still loves it as an adult. I love that it is multi-generational and that families come with small children. The prices have gone up to the point of almost being unaffordable, however. We found the staff to be very kind, including those whose job it is to sit in the snack bar area by the pool. The rooms are basic but nicer than they used to be. The kitchenette is a plus. The refrigerator is very loud. This time, the WiFi barely worked. We were thrown out of it constantly and could not stream a film. I was upset because this was our vacation and we had planned to watch a few movies together. It was impossible, day or night. I spoke with a receptionist who said she would speak with the general manager but nothing changed. People at the front desk acted as though I was the only person who ever complained about the Wifi and I know that can't be true. We will continue to return here until the prices become unaffordable which may be sooner than we'd like.

Had a fantastic stay at this site. One of the best massages and also the hot springs. I highly recommend visiting.

I have been coming to Calistoga Spa Hot Springs for the last 20 years. I have always had a really great and relaxing experience here until my last visit on 10/10-10/11/2024 which I came to for my birthday. My plan is always the same ..check in is always on the late side from 3:00 on so my day to stay and hang out at the Pool usually happens on the second day and then we leave in the later afternoon/ evening, if we can't stay two nights. It has never been a problem. But this time when I checked out of our room at 11:00 the receptionist asked if we were going to stay and use the pool? I said yes it's my birthday and we want to hang out, she then informed me that it would be an additional $50.00 per person. I told her that I have never been charged a additional fee to use the pool and that we just spent the night. She was not very nice.. She took out the paper I signed when I checked in and asked if that was my signature.. I said yes and she pointed to a line in the form that did state that pool use after you check out is $50 per person. I said that it would be nice if the person checking you in would be sure that each guest is aware of this policy as you check in since "my bad" I did not read the whole document. She was rude and said she had beed working there for 19 years and that has always been the policy.. Which is NOT True.. Since I spent my birthday here for the last three years, and did not encounter this poilcy.. EVER!!! The Hotel's policy does Not check you in until 3:00 and then has you check out at 11:00 .. So when do you really have time to hang out and enjoy their pool? This is the whole reason to come here.. The rooms are clean and fine but not anything special..I feel they really don't care about their guests just about getting your money. I could accept a $25.00 extra pool fee for the day after your stay but $50.00 per person!! I felt really ripped off and that is an unfair policy. The rooms rate was around $360.00 for the night and now we paid $460.00. Now I know I will not be going back here and would rather go to one of the other resorts that will let you hang out at the pool as a guest for the day and not charge you extra.

My husband and I had a romantic weekend at the Calistoga Spa Resort and Inn. The Calistoga Inn is extremely close to downtown - literally a few feet away which was a great perk. The main reason that we stayed at this hotel is for the mud baths. Many of the hotels in Calistoga do not have mud baths which is a unique experience. The spa was okay. However, I think it could be improved by order the of treatments within the mud bath package. I first started out being buried in therapeutic hot mud and was then plunged into a piping hot tub. I literally got dizzy and had to stop my treatment. I was really sad about that. I have had mud baths and mud wraps before, but I have never had back to back treatments that exposed me extremely hot temps for prolonged periods of time. I definitely think the Calistoga Spa Resort should examine that process. Also, the woman who walked my husband and me back to treatment area from the front desk seemed very rushed and a bit flustered. This truly took away from the treatment. The beginning of the experience was my introduction to a person that was stressed and in a hurry. She wasn't very helpful in telling me where the quiet room was located. Based on receiving many spa treatments, I had the expectation that this would be part of the procedure. I had to ask about the room or I would have waited on a wood bench that was in the large spa area that housed the showers, mud baths, hot tubs, etc,. The rooms are tucked away in a good part of property. The rooms are on the perimeter of the property while the pool, hot tubs, barbecue grills, and chairs, etc, are in the inside. The mood of the inn is relaxed. I liked our room. It had a nicely appointed kitchen. The room was decorated and configured well. The bed and bedding were comfortable. There is nothing worse than going on vacation and not being able to sleep well. Our room was located in an area that was quiet, so relaxation was accomplished easily. Overall, I would stay there again for the hotel but go to another resort that has better spa amenities and felt more peaceful.

We were here on a rainy weekend, and swimming in the rain was absolutely delightful. We floated in the middle temperature pool and watched as the rain drops danced on the surface of the water. The large hot tub is covered. The lap pool was even warm enough, despite the cold rain. Bring your own food. The snack bar options are limited and meh. Our room was simple, comfortable, and clean. I wish they'd offer use of the pool for the day without a treatment.

After many years we decided to go for a day spa treatment. We signed up for the mud treatment and our friend for a massage.they have remodeled most of their facilities . I stepped in the mud bath and settled in for the 15 minute treatment. At the end the attendant tried to help me out of the mud and I could not get outl !!! It felt like quick sand. I was getting scared of over heating and could barely get my upper torso out. I asked the attendant to get help and he did not try!!I I finally stood on the floor with my left foot. I did not realize that the floor was scalding hot. Looking down, I saw blood pouring out and tried to bandage the foot and went to Memorial Hospital for treatment. I had suffered second degree burns on my foot and the doctor gave me a prescription for antibiotics and cream. I had to see a wound specialist and have been under treatment for three months and am in the hospital for MRSA infection!!! This did not have to have happened. There are no warning signs on the website or in the office to consult your doctor before taking the mud bath as well having enough attendants to help and older person!! I am very disappointed and would give a lower rating if possible. LET THE BUYER BEWARE!!!!

The pools are fabulous with lots of seating. The olympic size pool is the perfect temperature. You can bring your own snacks and drinks poolside and it's very convenient from your hotel room to the pool. The rooms have kitchenettes with a stovetop, microwave, fridge, dishes and a toaster. HUGE downside, the mattress is the worst mattress I have ever been on. Very thin and cheap. It sits on a hard surface ( no box springs). Bedding is extremely important to me especially when paying so much for the room. My back was killing me! I did mention it to the staff and was told they are working on replacing the mattresses. Hopefully new mattresses are coming and I would not stay here again until the new beds come.

To piggyback on another review, if you schedule the mud bath, make sure to ask in advance about the process of getting in/out of the tub. Especially any issues you may have that require accommodation. Not my first experience but I had not been back here in probably 5 years. When it came time to get out of the tub, the usual process of pulling myself up by my left arm was not going to work because I've had issues & surgery on that arm in the past year. The attendant tried to help by grabbing that arm & trying to pull me up. Which I immediately panicked & said NO because of the potential to reinjure it. I was able to get myself out, but the experience threw our my lower back. And I have a visible bruise on my left arm from where the attendant tried to pull me. So caveat to other guests, if you have an issue with pulling yourself up on your left arm, tell the attendant before you start. I know there's a time limit in the bath due to heat and keeping the schedule running. But if management reads these reviews, please tell the attendants to confirm that it's safe to help pull someone up before doing it because I felt like part of what happened was because the attendant has to keep you on a strict schedule. Or have a protocol for a 2nd attendant to come in and help from both sides. Otherwise the change from having pool access open to the public and spa guests, I noticed a huge difference. Way more quiet and less competition for a spot to hang out afterwards.

I took my adult children for a massage and I just used the springs. They liked their massage. And I appreciated that they let one have a plus one. Which means I could use the springs without having to get a treatment. Everything was very clean as well.

When checking in the front desk woman was abrasive, rude and unwelcoming When I asked for 2 extra robes the same front desk person became argumentative because she said when I booked my hotel room with two queen beds I didn't specify 4 people were staying in the room. Got in to an uncomfortable discussion about why would I want 2 queen beds if only 1 married couple were in the room. She said then said she was going to charge us another $25 per person per night. One morning I tried to get into the hottest of the 3 pools and it was too hot. I got out and watched more that 10 people try to get in but it was too hot for them. I then went into the front office to tell them the pool was too hot and they blankly looked at me and said the pool is not too hot, it's kept at some temperature and basically put on a weird face and didn't say anything else. No one could use that pool till later that morning because It was scalding hot. One of the main lights in my room was flickering when I turned it on so I just kept it off fearing more odd behavior from the staff. The bed was hard and felt old and cheap. There wasn't any daily room visits to tidy up or make beds. They are still using the "Covid" excuse. Sounds to me like they realized another way to save money. The TV cable seed like the cheapest package they could find so there was nothing to watch but odd shows and commercials. Every time we walked by the front desk the staff were staring at their phones and didn't even look up to see who was walking on the premises. Nice security! There was a person sitting in the poolside building filling up the customer ice water container with tap water and watching their phone. The only interaction from staff was the guy who told everyone to be out of the pool at the end of the evening. The whole 3 day visit we felt unwelcome, beds were uncomfortable, rooms were showing their age and the staff just looked at us and reacted to us with contempt. Our 3 day visit over Christmas was unsatisfactory and just plain odd. I don't know what's happened to the ownership of this hotel but it's definitely peaked. Like one of the previous reviewers said ... "it's like a hotel 6 with some heated pools". Wouldn't go back for any price never mind the $450 night we paid for 3 nights. We have come to this property pretty much every year for about 2 decades and this was our last stay sadly. My advise is STAY AWAY!

Everything was absolutely fabulous! The only reason for taking a star away is when we checked out the gal Leslie was not helpful and rude. She even laughed at us when she walked away. There were four of us and we were just trying to figure out what each of us owed. Sad that one person can ruin an experience. The massages and mud baths were amazing!

Planned a Spa Birthday for two of my Hula Sisters. Upon walking in friendly smiles and greeted right away at the entrance. We were detoured to the back were we check in for our massages. *Here is a tip for the two receptionist in the back, please greet your guest with a smile and not give attitude. We did not appreciate your unwelcoming facial expression nor attitude when we asked simple questions. Back to the resort, relaxation galore throughout the facility. There were mud baths, meditation room, spa rooms, massage rooms, and of course their hot springs outside. I would like to talk about my massage so half of us liked it and half did not. So.. out of my lifetime I've had about 100 massages and type I like is Swedish. The gal I had was pleasant but she did not ask me how do I like the pressure or is there any injuries I should know about or what would you like me to focus on?? I felt like she was just putting oil on me or the word I told my friends was "petting me" I asked for more pressure she said you asked for swedish, and its light pressure. Uhhhhh I did not find that true because of my experience with other masseuse's they would never say that, automatically they would adjust the pressure.I was very displeased and wanted it to end. The other 2 women who came with me felt the same. The ambiance of the resort was great, you can bring your own food and relax in the hot tub or pools. I want to give them 2.5 stars.

Went for a weekend with my husband! Pros: pools are amazing open to 8:00am to 11 pm. Three pools with different temperatures. Location: walking distance to downtown Calistoga! Amazing restaurants! Front desk staff were very nice! Cons: pricey for the quality of the room! There is a huge kitchen in the room and no bathtub. They have a fitness facility but all the machines are reserved for classes. It's cool but it really doesn't worth the price!

Me and my boyfriend come to celebrate our engagement in the hotel We are really disappointed The 'hot springs' Are only a regular pool with a regular jacuzzi tub!!! The room of the hotel like a motel room The beds that we sleep on was very cheap and not comfortable at all!! We been charged 445$ per night and this hotel need to charge like a motel!! Not like a luxury hotel!! We are never will go there again.

Mostly giving 5 stars due to the amazing spa experience. I had an awesome massage therapist named Jonathan who was extremely kind, knowledgeable, and helped my pain a great deal. I've accrued a lot of tension from sports paired with general work + life and he was much more helpful than previous massage therapists I've seen. If you're staying at Calistoga Springs or just visiting the spa for the day, I recommend requesting him for any real-deal bodywork you want done. I didn't visit the mud bath which has recently re-opened, but my friend said her experience was great, too. The hotel itself was relaxing and I really enjoyed the down-to-earth energy mixed in with the luxury of the hot springs. Would definitely go again.

Amenities and 'newly remodeled' rooms not worth the price of admission. If you do plan to stay here- there are a few things to prepare for: 1- The outdoor areas are busy with families and the aroma of different foods, as the guests prepare meals for themselves. Note: there is no restaurant on site. 2- Your spa treatments should be booked weeks in advance. There was nothing but men's mud baths available. 3- The gym facility is the neighborhood gym so be prepared to share with trainers and their local clients. 4- Roaches are in the pool and were also in the fountain in the mornings. 5- If you'd like your room cleaned/freshened daily- you need to make an advanced request . Otherwise- location to downtown is great. The hot spa and pools were nice in the evening (when you didn't see the bugs and scum build up) and the bed was comfortable.

Do NOT stay here if you want a comfortable place to sleep. Looks great - mattress is terrible. This place is really cute - it's been redone to include kitchenettes which are lovely, and the pool area is great. I was really excited for this weekend away after another year of slitting through COVID protocols as an educator. This place is in a GREAT spot by downtown - easily walkable to our favorite spots (Evangeline, Picayune Mercantile, Romeo Vineyards...). BUT if I'm spending $500 a night on a place to sleep, I want WiFi that works and a mattress that is better than I might find in a budget hotel. No joke: the mattress in our room was the most uncomfortable I've slept on in a looooong time. It's flat and unforgiving. The second night here, I tried to sleep in one of the chairs in our room after tossing and turning for hours :( The website and front office will tell you they have a snack bar by the pool, as in "you can check out towels for the pool at the snack bar". They do NOT have this service... they have a space that may once have been a snack bar, but is now staffed by two kids who distribute towels and use the refrigeration display as a spot to keep their own beverages cool. I asked them if they had any snacks for sale, and they said they didn't have anything for sale there - so I asked them why it was called a snack bar? They were bemused and said they didn't know - it's just always been called that. And the final issue: the WiFi is incredibly spotty. We couldn't access it in our room, but service was strong by the main office area. So we popped in to let the staff know that there may be an issue. The staff in reception told us the issue was with our devices, not their WiFi (what?!). We waited patiently through her explanation, then noted that our phones were able to connect without a problem in the office - and would she please let the manager know so they could tackle the issue. That was Saturday afternoon. As I type this on Monday morning, the issue has still not been fixed. Please don't get me wrong: we love Calistoga and will be back again - we will just choose another place to stay. TBH, we're leaving a night early (with a one-night refund - thank you!!) so we can sleep well at home tonight.

Great for all those aches and pains add soaking in the mineral baths and feel ten years younger. Wish I could go weekly. Raul was great at getting the sciatica to calm down.

If your not staying there or if you are a local---they do not want your patronage! I had a gift card that I was unable to use for 2 years, because the Spa was serving guests only. As a local-Calistoga Spa has always been my go-to (for massages)along with recommending to family and friends who visited the valley- to go for Spa services and lodging for 20+ years. With spa services one was able to use the mineral pools before or after the treatments. Finally, it is open to non - guests, and when making an appt I was told that in order to use the pools prior to massage, I had to buy a day pass for $50!!! Nice way to treat residents! Needless to say I asked to refund the gift card, as I will go elsewhere--I was then informed that I my refund would have to be on a credit/debit card. Since it was paid for with cash, I requested cash----and was informed that it would take 4-6weeks to get a check! Yep-I get that their policies changed since COVID---but a bit of good ole fashion courtesy customer service to a local --would have been appreciated-but guess the Calistoga Spa--doesnt need any goodwill---RIGHT?

My family and I just finished a 3 day stay at this hotel and we're a bit shocked by the staff. Unfriendly, unwelcoming, and really seemed like they were doing us a huge favor for even being there in the first place. Maybe my standards are too high, but at $450 per night, the same price as the Fairmont Hotel, I would expect a higher level of service. They really nickel and dime absolutely everything. 1. NO they won't check you in early. 2. NO you can't use the pool until after your check in at 3:00pm. 3. NO you can't have a later check out. Check out is at 11. 4. And the most insulting of them all, is that you are not allowed on the property after check out unless you pay an additional $50 per person. REALLY?? We just dropped $1000 for two nights and we can't use the pool for a few more hours? Absolutely ridiculous. The only draw this "hotel" has is the mineral pool. If not for that, this would be a crappy motel not worth your hard earned money and time. Like I said, the Fairmont hotel is not that far away, and they will greet you with a smile and a glass of champagne on arrival.

DO NOT TRUST THIS HOTEL. They really misrepresent their grounds on their website. It's awful. DO NOT STAY IN THE LODGE. My room had dirty walls, chipped paint, exposed nail holes and door handles that were on crooked. At a "luxury hotel" as they call themselves. When I called to complain they said - oh you were in lodge, we haven't renovated that yet. We're renovated other parts, haven't gotten there yet. I had friends in other parts of hotel that were renovated lovely rooms at same price - but of course on website you have no way to know, they charged us both the same. SO MISLEADING. SO OVERPRICED. Don't trust them. They have literally doubled their prices from before pandemic. They are exploiting the pandemic and people's desire to travel by doubling costs in older areas of hotel that are dirty and not maintained-- which their website of course does not disclose. I've seen Holiday Inns with cleared, better kept rooms. Stay elsewhere.

1 star because this is a $150 hotel at a $400 price. The rooms are one step above a motel 6 but that isn't the real issue. I wish i had read the reviews here before booking. It's virtually empty but the guests that are here have had kids literally screeching in the adult parts of the pool when the kids pool stands empty, d-bags shouting into their phones. Staff means well but they are terrible at communicating and not very good at service (no towels + robes in our rooms for example) . They can't keep the pools heated at a consistently nice temperature at nightfall. For a little $ more you can go to the 5-star Indian Springs or at a much lower price point you can go to Dr. Wilkinson's here or Orr Hot Springs in Ukiah and get a simpler but 10x more pleasant experience.

Horrible experience. I used to love this place, but it has changed for the worse. We arrived at 230pm when checking was at 3pm. The lady told us that our room wasn't ready and to come back at 3pm. However, as we waited 30min, the lady at the front desk had checked in 4 other people. When we asked her why everyone else was checking in early, it was because we had a special room. Very frustrating. Then the plumbing got backed up and we had to switch rooms at 7am in the morning. They said it happens to the room sometimes as it is at the end of all the rooms. So much for a special room. Also, the beds are rock hard. Don't remember that from the last 8 times I had stayed there, but it's definitely not $400 a night kind of bed. With that being said, I will not be returning to this resort . Truly disappointed. You lost a returning customer. Suggestions. Get new beds, and train your staff not to be biased of who they allow to check in early. Treat all your customers the same.

This rating is for the Deep Tissue Massage I just received at the Spa. I've been a frequent visitor at the hotel, and spa since 1976! Today my masseuse was EFRAIN- this was absolutely the best Massage I think I might have ever had!! Efrain was extremely professional in his care, he listened to my questions and concerned and answer them prior to me getting on the table. He was able to find muscles that I didn't even know, were tight! he seriously listened to my concerns and provided the best massage therapy ever!!! if you are looking for a true deep tissue massage, Efrain, is your guy- you will not be disappointed!!!

So far we've stayed at 4 different hotels/hot spring spas in Calistoga. Our original favorite spa (ISR) became too expensive. Frankly, the entire area has become expensive. However, within the context of that price level, Calistoga Spa Hot Springs seems to be the best deal. They have a room with two queens that allows four people to stay and they occasionally have a "stay two nights, get third night free" deal which lowers the overall per head cost. The baths are nice with three different temperature levels. The "pool" is about 84F which is a bit too hot to swim laps but too low to just waddle in; ergo, it was the least utilized bath during our stay. The middle temp pool is perfect. I literally stayed in that pool for hours, leaving my fingers pruned like dried grapes left on the vines. The hottest pool, the "jacuzzi" pool is nice and hot and a great pool for dipping in and out. The rooms and the resort in general is a lot more low key and less luxurious than ISR but that comes with the better price point, so your choice. The staff and housekeeping were very nice. Will return again.

I've been here a few times and always leave happy and relaxed! Sure, it's not as fancy as some of the other hot spring resorts nearby, but the rooms are clean and large with a kitchenette, the staff is polite and accommodating, the pools are great and the location is ideal.

Old and outdated - upon arriving, I was informed they had to charge me another $50 because I had 2 kids with me...why? The pools were dirty and water was green. The rooms were old and dirty - beds very uncomfortable. No food options- was told there was a vending machine when I inquired. There is a decent gym but when I went to use in the morning, all the machines were blocked off for a class the gym outsources to the locals. Avoid this very run down and overpriced place.

I feel there is a need for this hotel to work on the services/amenities they provide to hotel guests. The room was nice.It was nice to see there was a mini kitchenette in the room as well.I saw that everyone had robes as they were going to and from the pools in them.We did not see any in our room so we called to ask if they had some.They said they were all being washed and they would bring some to leave on the bench outside of our hotel room when they were done.We went to the pool in the meantime and could see our room from where we were at.They never came.We were told towels were available at the pool. There were 4 of us and there was only 1 towel available.By the time we got out 1.5-2 hrs. later (6pm) there were still no towels available.It was a chilly 40 degree run back to the room after being in a warm pool.We had to use our room towels to dry off. If this hotel had robes and towels available for us during our stay, I would have rated them much higher.

We had a great time! We got 4 spa treatments for each of the people in our group and enjoyed the hot springs in between treatments. My mom and I did a daughter spa day while our husbands completed their treatments and went to drink beer! My mom and I got the mud bath and massage combo and it was heavenly. The first hour we spent dipping in the mud, followed by a shower, then a regular whirlpool bath, then a steam room experience and lastly relaxing in a quiet room. After relaxing for a bit we were picked up for our massages. Which were extremely professional and you could tell that the employee knew what they were doing. It was an overall great experience. I'd recommend this spa to those looking to enjoy a nice spa day alone, with friends or family.

Great spot, pretty expensive, but it's worth coming during the winter time if you get the Calistoga Passport. It includes 16 different winary tastings and 20% off Calistoga Spa Hot Springs. Make sure to let them know you want to use that discount when you book.

The hot tubs and pool area were nice but quite honestly for over $300 a night it was not worth it. Our bed was so uncomfortable we had to switch rooms, thankfully they let us just have the room next door and keep the original but that room had a major ant infestation in the bathroom! Overall just wouldn't recommend unfortunately.

STAY AWAY! The main soaking pool was too hot on our day of arrival. And other guests told me the pool is hotter than usual today. So I called the front desk. She said someone will come check it. We waited at the pool, no one came. I went to the front desk, she insisted the pool is at 100F. Nothing can be changed. I brought my thermometer to measure the temperature, it was at 104.6F. It is a temperature that makes people uncomfortable very quickly. It might be their way to limit people using the pool. I can only soak in it for a few minutes, my daughter refused to get in (although she was swimming in it during our last visit). We ended up using the kiddy pool with our daughter. This small pool is cold and shallow. She got shiver and runny nose within 10 minutes.

Girls Weekend Trip and booked the family suite so we could all be together. When you start your stay being yelled at for parking an EV car in the EV spot you fear you are headed for trouble. Non-EV person didn't understand why we were being yelled at but after we parked I noticed the charger behind the tree was Tesla only. Fine we'll move the car. All she had to do was ask, yelling wasn't necessary. We go to check in and they initially refuse to separate our spa treatments off the room reservation so each person could pay for themselves. Then they again initially wouldn't accept cash, then they, I repeat myself, again refuse to print copy of receipt. Each girl tried to book their own spa treatments but they refused and would only list under the email of person that rented the room. We were required to pay for spa services the day before our treatments and they charged a 20% tip without advising. One girl asked the question and told the rest of us, so we were all aware. While 1 desk person worked with each of us during checking in the other 2 remained behind the desk and did nothing except jump up when another non- Tesla EV car accidentally parked in the EV spot. Jonathan gave an incredibly great massage, but again front desk instructions were terrible. You want to start your massage relaxed and when you are unsure of what to expect you can't relax. Finally, most of us left after breakfast but one person wanted to hang out at the pool. She asked if she could stay a bit and they said after check out time it's a $50 charge. She said fine she would leave at 11:00. She was back to the room at 10:57 and key wouldn't work. Luckily a passing maid let her in and she was out by 11:05. As you can imagine we won't be going back as hospitality is not in the employee manual.

Ive stayed in Motel 6s with better beds and tvs. The staff clearly are not compensated enough because their attitudes are terrible. Their hots springs are luke warm with an odd green color. The only drinking water available is a dispenser next to the pool, not even a vending machine. Most of the facilities were closed, when all other resorts and hotels we fully running.

We love to come this Calistoga hotel. It's convenient, spacious, and organized well. Kitchen is available to cook and prepare meals to save money and the BBQ area is closer to rooms. The spa is pretty big compared to other hotels so you don't need to wait for your spot. I recommend my family and friends to escape from urban life. Also it's located at not too far.

Oh my was this place awesome. Everyone was really nice and helpful. The room was great for the price, seeing as what I was really paying for was the pools. The bed was comfortable, the kitchenette was very convenient, and everything was really clean and fresh. The pools were awesome. 4 different pools, all at different temperatures. I think I cycled through all 4 of them 6 times in the time between checkin at 3 and checkout at 11. The whole atmosphere was very laid back. It was quite magical to be in the tubs while it was raining. Walking into town for dinner and breakfast was super easy. Definitely a gem in Calistoga.