Cambria Hotel Pittsburgh - Downtown

I’ve stayed in hundreds of hotels, but this was the first time I encountered a room so poorly maintained. The washroom sink was dirty (with spit from the previous guest), the bathroom garbage hadn’t been removed, and the room had a lingering smell , as if it hadn’t been cleaned or aired out in months. There were no tissues, the blankets were very old, and the towels were torn and in poor condition. The whole place didn’t feel clean enough The photos and reviews are misleading—while the property may have a “classic” design, it is neither clean nor well-kept. The coffee maker, pods and creamers appear to be old, and they don’t replenish them unless you ask multiple times. Even then, they only provide one for two guests. When I raised these issues with the receptionist and manager, they showed no concern. The level of hospitality here is shockingly poor—it seems guest comfort is not a priority :) Despite the website stating “free self-parking,” I was charged $36 per day plus tax. No breakfast is included either. In short, you end up paying extra for everything while staying in a dirty, unmaintained room with no hospitality. Be very careful before booking. I wouldn’t recommend this establishment for a comfortable stay…….

We paid extra for a king suite with city view 8/22/24-8/24/25. Our city view was the parking lots and there was nothing special about the room what so ever. The older gentleman that checked us in was snobby and downright rude. A LOT of extra fees they don’t mention when you book the room. The bathroom showers were FILTHY! The mini fridge was also barely working, we had to throw everything away that we kept in there. We didn’t want to bother complaining because the front desk gentleman was super nasty towards us. The best part is the location because everything is within 15-20 minutes of the hotel. The pool & hot tub were nice too but very small. This was our first anniversary trip and definitely a learning experience! Will NOT be booking in the future. Save your money, NOT worth the price and extra fees!

While within close walking distance to downtown, this hotel sit above the city with lovely views away from the city noise. Service was exceptionally friendly and helpful. The room was clean and so comfortable and quiet. Sort of a little suite, there were plenty of places to put my things, a great desk and a cozy feel. And everything worked! I love it when all the lights, the heating/cooling, the fridge, microwave, shower, coffee maker, and drapes work well! Plenty of outlets. I just can't say enough. I had everything I needed for a 5 night stay!

Good hotel overall. Fair pricing and friendly staff. Housekeeping keeps the room clean, however as other reviewers mention there were noticeable stains in my room's carpet and the furniture is quite worn. If management can commit to deep cleaning and replacing worn items this would be a 5-star review..

pool stated it closed at 10 pm on choice app and online. got there and it closed at 9. we got in town at 7:30 went to dinner came back to swim and it was closed one of the only reasons we chose this hotel was for the pool, we have kids and were leaving next morning at 7am for all day wrestling tourney that was our swim night. Room was big but not the cleanest, stains on carpet (no biggie), but near the tv there was 4 red spots on the carpet that looked like blood that was not okay. I wasnt the one who first noticed but my son was taking a bath and could see under the bathroom vanity thing and there were toilet paper rolls and just filth, looked like it hadn't been touched in a while. We got the last 2 room king suite available so i didn't expect top floor or anything but i did expect cleanliness. The view is looking directly into an empty city parking lot...was expecting to somewhat look at the city (Pittsburgh). I stayed here maybe 10 years ago and i booked the same room we had a view of the city, and everything was brand new in the place. now it seems the lobby is made to wow people and that's about it. I have stayed in many hotels this room was on lower end and makes me want toA reconsider using choice in the future if this is what they have to offer, stop focusing so much on the bar downstairs and start focusing on guests. This Room was $300+ a night by time they add parking fee of $36 (app states $32 but I didn't argue) no breakfast is bad enough

The room wasn’t vacuumed properly. Under the beds and under the couch had candy and popcorn under them. The fridge cabinet looked pretty beat up. The pool needed to be cleaned as well. The food was great. The staff were very nice. And the views and closeness of my event were great

Upon arrival at 3 pm, I walked to the counter to check-in, as I had advised through the app, the day prior that I would be arriving at that time and was immediately told that nothing would be available until 3:30 pm without the front desk agent even asking if I had a reservation. I accepted this answer, but then the front desk agent begins checking others in immediately after providing me this answer. I wait 10 minutes as they check more and more people into rooms and I get in line again. This time they look up my reservation and advise my room is not ready yet that it would be 20 more minutes. Again, I accept this answer. At 3:30 pm (20 minutes later) I again get into line, only to be told that my room is still not ready. I ask why do they allow you to check in online then and provide an arrival time and I am told it is so they know when I will arrive. This makes absolutely zero sense to me. So I again go sit down as more and more folks are checked in. It is not until 3:55 pm that I am finally checked in. Upon checking in, I am giving a keycard envelope with Room 712 on it. I head to the 7th floor to find out that there is NO room 712. So I called the front desk and was placed on hold for 10 minutes. At which time I hang up and call back and then it is explained to me that room 712 is actually Suite 71. This is very poor customer service to say the least. Then upon checkout on 8/20, my wife come downstairs to have breakfast that was included in the room rate that we selected when making the reservation, only to be told that there would be NO Breakfast served as you had no cook to prepare it.

The location was great, and I really liked the layout/size of the room. View was also great! One of my only issues was that the front desk staff wasn't very friendly when we checked in. She explained the detail about the validated parking, but then just abruptly ended our exchange and stared at me, until I asked her what our room number was. Would have been nice if she gave more of a general welcome, told us where the elevators were, etc. My only other complaint was that the room smelled really musty (#503.) We didn't really notice it once we got used to it, but still not a super pleasant aroma to walk into...Everything else about the room was very clean and well-stocked.

Had a business lunch there. Went back for a tour. Very nice! All the rooms are Suites. Nice views of the city. Great food. Nice staff. And there's a pool!

We've stay here before, I like the place.. I was having procedure at nearby hospital, so needed a room for early arrival at hospital and place to chill after. It was in a good location, but room number weren't in order 312,314,313?.. at first had hard time finding 313. Was a bit wierd..had a very hard time getting out of parking lot, had to go back in to get another scan card..

We have stayed here in the past never had any issues, until this recent stay. Upon opening the door to my room it smelled like weed and after turning the bedding down as I always do in any hotel I am staying at I found there to be black hair and food in both completely made beds. After going into my mother's room which when you opened her door it smelled like vomit and upon further inspection my daughter found vomit or poop on the side of the mattress.

Hotel is adequate but a bit expensive for a dirty room. We had to ask for new sheets as ours had visible marks on them. We also had mold in our shower. They also didn't have free breakfast. You had to pay which, again, for the price per night felt unfair. The staff was nice but I'm not sure if sat here again.

Walked into our room and walked right out. The bed had bed bugs and the shower had mold (see photos). The woman at the front desk argued with me saying that bed bugs are microscopic... not true. Don't stay here!

we stayed at this hotel because it was right next-door to the paint center and we were going to a concert however, the first room that we checked into was smelly and filthy rundown, and the worst of it was there was blood on the comforter the the sheets, so we moved to another room, which we thought was better still not great, but since we've come home BOTH BROKE out with scabies or bedbug bites. Being treated for scabies at over $100 apiece . DO not stay at this hotel. It's not worth it even if it is a convenient location. HORRIBLE experience!!!!

Booked a night here due to the proximity of the arena so we could come here after the concert. The front desk staff was very friendly and helpful, they got us checked in early so we didn't have to store our bags until check-in time. When we went up to our room, we noticed a very strong smell of fumes. I thought it was just a cleaning solution smell - but it seemed to linger like paint fumes. We also had several stained areas on the carpet and crumbs which made it seem dirty. I was disappointed because I thought Cambria was supposed to be a more luxury/upscale hotel but it is reminding me of a dingy motel. Probably would avoid staying here in the future. Maybe there are nicer rooms and drew the short straw.

Stay anywhere else. Filthy rooms. No cleaning service during a 3-night stay. Hotel staff had no answers. Had several guests in front of me while I was waiting to check in who were given occupied rooms. Stained sheets. Musty, smelly rooms. No soap for bathroom sink. Not even a complimentary bottle of water.

The Cambria Hotel is quite literally perfect for overnight stays - especially when you'll be attending an event next door at PPG Paints Arena! The lobby is beautiful! Lots of seating in the restaurant and bar area. Staff is friendly and ready to assist. Hotel is easy to find and easy to navigate. My room was clean and HUGE! There's seriously so much space in the room! My ONLY complaint with the room itself is that the bed sits rather low to the ground and I found the mattress to be a tad uncomfortable. I've certainly slept on worse though. The room is equipped with a Keurig, fridge, and microwave, desk area, couch, 2 TVs, iron, etc. - basically all the necessities plus some more. Quite impressed with this place. Will absolutely be back!

The front desk attendant Jim Mason was extremely incompetent and rude. As we were waiting in line to check in, we heard him tell multiple guests that he could not find their reservations. After a lot of back and forth he would finally find their reservations. When we got to the front, we faced the same situation. However when we provided him with our check in information, he told us that there was no room associated with our info and they were booked up; we booked this room via our conference. He was very curt and passive aggressive from the start of the conversation. When we asked if he could look in a different way, he essentially told there was nothing he could do, he was not accommodating. He did no work to investigate the situation; we tried to give him different information and he didn't try to find out the issue. We eventually figured out that the hotel extended the booking to 5 nights (no one could figure out how this happened) and the booking was cancelled. We eventually figured out the issue after we asked for the supervisor, Randy, who was very friendly and helpful. He was able to find us a room after he talked to us and discovered that my colleague is the only one needing the room and I was just there. Jim made the incorrect assumption that we needed a double bed room without asking us and that is why he told us they were booked. Randy was very graceful and offered my colleague a discount for all the confusions I rate our interaction a 5 out 5 stars but Jim's manner and guest service dropped this hotel in stars. As a platinum Marriott member, I was sad to see this is how non-members are treated at check in.

I was recently here again for the first time in almost 5 years, and I felt it was time for an update. This is still my preferred hotel in Pittsburgh, but a bit of the shine is gone. As has been typical, there's been some cutbacks/changes. In the pool area, the jacuzzi is not available. Even though the sign on the door said the pool was open on Sunday, my key flashed red every time I tried it. The exercise room is still very good. The bar/restaurant area was not open, though admittedly it was a very slow night, and it's probably only open on busier nights. The parking area behind the hotel is still a great convenience, but the price has been raised from $17 a night the last time I was here to now $25/night. Only 2 ice makers are available, on the 3rd and 7th floor.

We picked the Cambria because it was the closest to the PPG Paint Arena and it had a restaurant and a bar. the person that checked us in said the bar was open until 11pm. After the concert, we came back to hotel to get a drink. Time wax 10:10pm. This is on a Friday night. Bar was closed. The person at desk was clueless as to why it was not open. Yo top it off room keys did not work. Had to go back down to lobby and fight concert crowd. I would not recommend this hotel, I don't care how close it is to the PPG Paint Arena. Go to the Marriot right by the arena

So many things wrong with the hotel. The elevator doesn't work. The bed is nearly broken. The room wasn't clean. They never came to clean our room in 3 days. The furniture is beaten up. The coffee tastes bad. All it has going for it is the proximity to the arena.

A stones throw from Paints. We stayed here for a two night visit and were pleasantly surprised. The front desk staff was courteous and extremely helpful. Pros: Clean light filled lobby Lobby has ATM Lobby snack store Pool with hot tub Gym Laundry room with washer and dryer on the 3rd floor Bed was firm but not hard Fatty friendly bathroom on the 7th floor Great shower pressure They have a parking lot Cons: Not walking distance to much Open shower, we got the floor wet Dryer left our clothes damp

Orange pink mold in the bathroom. Holes in the blankets. A mini fridge that would only freeze (all of the people in my group reported this same issue). Keycard that took several tries every time to work. Kids playing hockey in the hallways. The closest door had been ripped out but not repaired. This place advertises as a three star hotel but shouldn't be. The saving grace was the polite and helpful staff - to a person, they were great. Pity the corporate office didn't give them enough resources to make the rest of the hotel as good.

Everything was fine until our "server" from the bunch buffet ( where you serve yourself) laid our check on the table and informed us that she was a if we put a tip on the card she wouldn't get it and that "she likes a cash tip". She said she was a fill in. Not sure what that has to do with the fact that it's in poor taste to mention anything about tipping period. Unprofessional, tacky and so rude. If I had it to do over I'd have left nothing.

The Cambria Hotel Pittsburgh is a classic venue hotel. Travelers and guests don't select the Cambria Hotel for too much more than location. I guess that sums it all up - really convenient location . . . even in the midst of all the downtown road construction. A great location says it all for business and event travelers. I was a speaker at the School of Education at Duquesne University and Cambria is the hotel of choice for housing out-of-town guests to the campus. Talk about convenient - the campus is only a quick jaunt up the hill. There is also very accessible passage to the downtown area and a plethora of restaurants. Was this a top notch "3-star" hotel? Nope. Is it a friendly, convenient and safe place with refreshingly friendly and competent staff? Most definitely it ticks all the boxes; and, the externalities of the hotel make it a great place to stay even if it is a little low-grade in the offerings of style and panache.

Tried to go here before a concert. Full bar advertised and looked available. Bartender offered beer on tap which had a cleaning bottle next to it and wine that was spread all over the counter in a haphazard way. No thanks! Not very busy. No need for that. Terrible! Won't be back.

Unorganized. Emotions over business. Most employees unstable. New management every couple years and still struggling.

So sad when an otherwise nice hotel in a convenient location doesn't care about maintenance and upkeep. Seriously??

Gross. Overpriced. Would have left and gotten a different hotel if it hadn't been so late in the evening. Booked a king suite but it was filthy, asked for a different room and ended up in a queen size bed. Would have argued for a discount but my skin was crawling and it felt better to just check out as soon as possible in the morning and GET OUT OF THERE. Never again.

The best thing about this hotel is its convenient location next to PPG Paints Arena. The arena is literally spitting distance from the hotel. That being said, I'm not sure I would bother staying here again unless I'm going to an event at the arena. We first arrived around 4:30pm to check in and were informed that our room wasn't ready. They had 4 members of the housekeeping staff out sick and so room cleaning was behind schedule. I don't know if those 4 people were out sick with Covid, but it was a thought that immediately called into question the cleanliness of the place. Anyway, we were told the room would be ready in 45 mins. We came back at 6pm (so 45 min x 2) and were informed the room STILL wasn't ready. We witnessed plenty of other guests aggravated by the same news. So we lugged our bags back to the car again and went out to dinner. Came back at 8pm and were finally able to check in! Yay! When we got to our room, it seemed as if the housekeeping was rushed, likely due to the staffing issues. There were handprints all over the window. There was a clump of hair matted into the carpet. A few basic amenities were missing (like cups and restaurant/bar information that you get at even the cheapest hotels). But the bed was made (hopefully with clean sheets) and there was no trash in the room, so there's at least that! Still concerned about the cleanliness of the place, as I mentioned before. Then I noticed I got overcharged. My reservation said my total price (tax included) was $254.80. I was charged $330.26. I went down to the front desk to ask if there was a security deposit or something that would be refunded down to what my reservation said, provided I didn't damage anything. A fairly normal practice, but I would have preferred to be informed up front. The guy at the front desk said there was a $50 security deposit that would drop my charge down to $280.26. Given that $280.26 doesn't match what my reservation said, I think he was making it up on the spot and that I was getting ripped off. They had the nerve to send me a "thank you" email that showed the original $254.80 price again, even though they charged me more than that. I've included screenshots from the reservation email before check in and the "thank you" email from the morning I checked out, along with a screenshot from online banking that shows the overcharge. My wife thought they should be giving people free drinks or discounting the rooms to make up for the inconvenience of having to wait so long to check in, but no, they overcharged us instead lol To top it all off, the walls are paper thin. We could hear everything going on in the room next to us--ALL night--and they were NOT quiet. One thing I will say though... Some of the other reviews say the drinks at the bar are overpriced. I actually don't think that's true. Maybe everyone else is ordering drinks different than what we did, but I found the prices to be in line with what we pay at most other bars. And the drinks were good!

Nice hotel in downtown Pittsburgh, located right next to PPG Arena. Very convenient place to stay for anyone going to a Pittsburgh Penguins hockey game. Rooms are nice, and there is a bar and a restaurant on the first floor. They also have a pool. We had breakfast at the restaurant and the food was pretty good. They only had one server, though, and she was swamped with customers. She did a great job, but it took a long time to get all the orders out.

This hotel is right next to PPG Arena. Usually for concerts or sporting events, we drive into Pittsburgh, then drive back home after the event. We had tickets for a Josh Groban concert. It was Light Up Night for the Christmas season and there were a lot of other events and shows going on. On a regular day, Pittsburgh streets and bridges are either closed for construction and traffic crawls at a snail's pace. To have a less stressful evening, we decided to spend the night here. It's a very nice hotel and the prices were comparable with other downtown hotels. Staff was friendly and our room was clean. Beds were very comfortable and I wish I had the same type of mattress at home. Check in time is 4pm, but they let us have our room earlier. Check out is 11am. There is parking in the back lot and costs $18. Bar area gets crowded on event nights. Staying here and avoiding the night driving was a good idea for us.

Super easy to spot, just next to the PPG Paints Arena (hate those Pens) with a very large parking lot behind the hotel. There is a gate to enter/exit, but it was opened during our stay. Perhaps it closes late night. The place was fairly dead upon our arrival this past Wednesday. Nice gentleman working the desk got us checked in very quick. The room itself was a fantastic setup. Nice and spacious with a separate space for watching TV and the beds were in the back with another decent sized TV. Beds seemed clean, but there were many stains on the carpet and the shower curtain was a mess. Beds were comfortable, as were the pillows. Nice darkening curtains. Doors to the rooms were very heavy and loud when closing if you didn't hold it some. Our neighbors were late arrivals and repeatedly slammed the door going in and out, which kept us awake close to midnight. Breakfast was offered for a cost. No continental snacks or anything, except for some OK coffee, so we checked out and ventured to town for breakfast. That was a disappointment for the morning. Not the worst place I've stayed and not somewhere I would be returning to anytime soon without checking other hotels in the area.

The shuttle driver Charles, is super friendly and kind. The front desk let me check in early, the staff is all-around friendly. The room is okay - nice set up but the lamp didn't work, there was no outlet for my phone on the nightstand, the temperature was either too cold or too hot, the lighting is dim, and the carpets were a bit dirty. The beds don't feel super comfortable so that's a bummer but maybe I'll feel different when I wake up in the morning. There is also no fan in the bathroom which drives me bonkers! On the plus side - if you're looking to go to a hockey game - the arena is right next door!

My family and I visited Pittsburgh Oct. 9th-11th and stayed at the Cambria Hotel in downtown Pittsburgh. The parking was convenient and John the shuttle driver was great. Aside from that, our stay was horrible, and I don't use that term loosely. 1) Massive water leak in the bathroom (see attached video) and Alex the maintenance guy blamed the problem on us and never resolved the issue. 2) The room was never cleaned/restocked. 3) The carpets are filthy. 4) Getting coffee in the lobby/restaurant is a big affair. Cambria is described as "upscale" and though we paid "upscale" rates, our experience was very bad.

Came here for a business trip with a group of about 60 people for 4 days. It looked nice enough upon entering the building. The rooms are a nice set up but poorly maintained. The carpets are absolutely disgusting. Lord knows when they were last cleaned so bring some flip flops which can serve you well when you take a shower. There are moldy markings throughout the shower and I'm pretty sure the toilet has also had a leak. It's sad because it has potential. The food here is also subpar. We were provided with free breakfast and lunch and it was less than desirable. So much so that we went out to eat in leu of eating the food they provided. The bar was minimally stocked which again led us to going to another establishment to spend money. There is not much around this area but there are many places to stay and eat which are a 20 minute walk away. This place needs an overhaul and there were so many other hotels we saw during these walks so do yourself a favor and look into those instead of here.

Very nice hotel , very close to Mercy Hospital . We will stay their again. On our next trip down to hospital.

Here for a business trip. Being used to 4 start and above I'm actually really impressed by this hotel. It was clean and I found the staff to be very friendly and helpful. The parking was very convenient as well with the lot being right outside. I would stay here again if under the same circumstances. I would say a comforter instead of a bedspread would have made this stay even better. If you know you know. But it was cold even with the air off. - Ash

Very unsatisfied. Upon arrival, we checked in to be told there is a $50 parking a day. Next morning, we found out that breakfast is not included. The room was dirty, so the front desk attendant moved us to another room, which wasn't a whole lot better. The front desk attendant was very dry and not friendly. We will never stay here again. Also, their website didn't say anything about a parking fee and that breakfast is not included. This information would have been nice to know before booking because we would have bypassed this hotel from the start.

This hotel is right next to the PPG arena. Had we known, we might have gone to a game. It was also approximately 15 minutes from anything we want to do in Pittsburgh. It seems everything in Pittsburgh is about 15 minutes from where you are. The hotel was very nice and clean. Our room had a mid century modern vibe. The bathroom was very private. Sometimes bathrooms aren't and, no matter how much you love the person you're with, you might like a little privacy once in a while. Our room was lovely and we liked our view. The bartender downstairs was really nice and made Sidecar for me. But one of the best things about the hotel was actually the parking lot. We could come and go as we pleased. It super convenient compared to other lots. If you are looking to order food up to the room, it appeared to me that the menu did not offer any gluten-free or many vegan/vegetarian options, but I did not ask if they were accommodating.

This was my fourth time staying at this Cambria and the first time since 2016. Boy has the quality diminished! Our room was a king suite on the 6th floor with a separate bedroom. The Good- Customer Service-Everyone we encountered was super friendly and helpful. Even walking past the bar, the bartender was very friendly. Free Shuttle-Access to a free shuttle within two miles is fantastic. Shuttle driver was very friendly as well. Parking-Going to list as a bad too, but in/out privileges are great. Location-If you are going to any event at PPG Paints or really anywhere in the city everything is very accessible. Bed-Super comfortable The Bad- Drab room-I've stayed in Cambria Suites in four other cities and this location desperately needs TLC! There was no excuse for having a cracked picture in the room (huge crack in the glass). Refrigerator- Barely working, compressor was super loud, and no knob to adjust temperature. Parking-20.00 plus tax to park. A little excessive there. The Ugly- Cleanliness-In times of COVID you would think hotels would be extra vigilant about room conditions. There was trash from a previous guest in the trash can. One of the couch cushions was in the wrong direction (zipper was out), stains on the carpet, and mold on the caulking in the shower. Overall I was a little disappointed with the experience here. Certainly there are other options if you are staying in downtown and I would explore them unless you need the convenience staying this close to the arena.

Great place. Food and Beverage Director Oscar is the best Chef is great atmosphere fabulous

We'll if your going to any event at the PPG center like a hockey game or concert then this is a great location, it's right next to the arena. It's not fancy by any means. Rooms could be a little cleaner! If you want your room cleaned or fresh towels you need to ask or you have to make your own bed just like you do at home! No restaurant inside or complimentary breakfast just a small snack shop. Pack your cooler with foods and snacks and drinks. The rooms do have a small fridge and microwave and a coffee maker. The lobby is nice with a bar area to catch a drink at but no other amenities here. We did take the shuttle they offer to the subway to jump on to get to the baseball stadium. The shuttle runs until 9 .

The reception was awful, the toilet couldn't be flushed, rooms were not clean. I got bedbugs in the hotel, it was almost one week to recover and don't be itchy anymore. They pre-charged us, the way how they talk to the guests as they'd give a favor to assure a room for $510/night. Wifi was not worked. I don't recommend the place.

Update: Contacted the GM and the CEO via email and they responded within a few hours. We were fully refunded for our stay. I gave 1 star prior to them taking care of the issue. I give them 3 stars due to the fact that they didn't hesitate to make it right. My husband and I travel 4 hours to Pittsburgh to watch several Pittsburgh Penguin hockey games every season. We have always stayed next to PPG Arena in the Cambria Hotel. We have always enjoyed our stays over the last few years that we have been staying...until this time. We stayed overnight on November 1st. We were initially charged over $300 for the night, which was always between $150-$200 a night during the past stays. The room was disgusting. The room was at best a $75 a night room. We addressed the issues with the front desk when we were checking out and asked to speak with a manager. We were told that the manager was not on site yet. At 10:30am, checkout time closing in, and the manager wasn't there to assist anyone that would've wanted to voice any concerns or issues. Poor management, and poor housekeeping to say the least. I have attached photos to show the issues in the room. Hole in bathroom door, walls dirty above mirror and beside bed and in bathroom, no regular coffee available for coffee maker, no creamer, blood drops in bathroom on bottom of sink stand, fitted sheet literally on upside down, TV stand with deep scratches, mini fridge dial broken off and missing, fridge not keeping our items cold, and the extra flip lock for protection was broken off. To say that we were disappointed with this stay is defiantly understatement. For the price we paid for this we shouldn't have had these issues.

For my birthday, we wanted to get away for a night and made a reservation through Hotels.com at the Cambria Hotel on 1320 Centre Ave, Pittsburgh, PA 15219 for Friday, August 14th (confirmation number 9196576407952). When we arrived, I attempted to enter the lobby through two sets of sliding glass doors. One automatically opened, the second did not. There were no signs posted indicating this was a pandemic policy or the doors were locked for another reason or were broken. However, I could see the desk clerk helping a guest presumably check-in. So, I stood there for 5+ minutes without the clerk ever indicating to me that he would be with me or assuring me I was following correct procedure. I eventually gained access to the lobby only when another guest was leaving the hotel and activated the doors from the inside. Even then, the desk clerk never looked up at me or gave me any indication I was doing the correct thing by entering the lobby (all this can be confirmed by hotel video). I continued to stand in the lobby waiting for additional 5-10 minutes without being acknowledged. It became apparent to me the guest the desk clerk had been helping this entire time was checking-in multiple guests for multiple rooms. Finally, I asked if the desk clerk (from 6ft away with a mask on) if he was the only available employee to check-in guests. Certainly, there had to be more than one desk clerk staffed on a Friday evening. He informed me he was the only one and told me that during these time (pandemic I presume) people shouldn't get so worked up over little things. I then told him some direction as to what to do while standing in front of the locked door like a fool for 5+ minutes would have been appreciated or acknowledging my presence at any time while I was waiting would have been appropriate (even a single finger in the air to tell me to wait a minute would have been sufficient). Things went south real fast after that. I was surprised by how unapologetic and confrontational the desk clerk was towards my concerns. Eventually, I decided I did not feel comfortable moving forward staying at a hotel with an abusive, disgruntled employee assisting me (I did ask to speak to the manager, and he informed me he was the manager). I asked that my room be canceled. He clicked a few keys on the keyboard and said, "done." I insisted he print me off something stating that my room was canceled, which he did with a cancellation number 483753144. When I got back to the car and told my partner we had to find another hotel for the night, he informed me that despite the cancellation, we might still be charged. My partner decided to go in and try to talk to the desk clerk to see if there was a possible resolution. The desk clerk informed him "what's done is done" and "good luck getting refunded." At that point, we booked a room at the Hilton in Monroeville through Hotels.com. On our way there, I contacted Hotels.com through their chat feature to make sure we wouldn't be charged for the Cambria room. In the end, they said because of the cancelation policy the only thing they could do was offer us $40 credit towards our next hotel stay. I am not interested in a credit. Hotels.com has to do a better job at protecting their users from abusive customer service (and for the record you can see on my Hotels.com account we paid more and had to drive across town for a room at the Hilton that night; proof we weren't being irrational or trying to cancel our room for any other reasons than stated) No one should be expected to feel that uncomfortable or spend money where such little thought goes into assisting guests during a pandemic. It felt like I was a burden to the overwhelmed desk clerk who obviously hates his understaffed job. The desk clerk's responses to my concerns were confrontational and abusive. He could have easily acknowledged my presence while standing at the locked door or opened the door an told me that it will be awhile as he checks in the multiple guests and suggest I wait in my car. But he chose to not make eye contact and ignore me at all costs. When we checked into the Hilton, we contacted my credit card and began the process of refuting the charges. I would hope under these circumstances, Hotels.com/ Cambria lets these charges get reversed. If not, my next step will be to contact the Better Business Bureau.

Cambria aspires to be a three star hotel but doesn't try very hard to achieve it. I was given a handicapped room (for no apparent reason) which was fine with me. But...it was not very clean (I'm looking at you, bathroom mirror and floor), lacked soap AND body wash in the bathroom, despite repeated requests, and the Keurig machine in the room didn't work. I know, hardly big problems, but enough to be annoying. When I requested a ride on the free shuttle, I was told I should walk and that you can't reserve a ride in advance; you have to come down to the lobby and ask if it is available at that moment. On the good side, the in and out parking deck was a good thing. And the rooms seemed pretty soundproofed. The hotel was full but I didn't hear any noise from the lobby or hallway. My recommendation is to bring your own soap and coffee machine. Also some Lysol. And spend as little time in the room as possible. Have a nice stay!

Hair everywhere in the bathroom: on the floor, on the tub, and on the shower wall. It made me nauseous. There was a Hershey wrapper in the pullout couch. We also found what appeared to be a hairball on our comforter. It did not look like human hair. I don't know if the previous guests smuggled in their cat, but either way it was not caught by housekeeping, and my husband is super allergic to cats. Not sure if he was just grossed out and it was all in his head... but he felt like he was having an allergic reaction. I hate writing bad reviews (actually, I think this might be my first one) as I know places are pretty short staffed right now, but we also paid a lot for the room and at the very least I would like a clean bathroom after a long day on the road.

Worst hotel in the area- do NOT stay here! Yes it's close to PPG but NOT worth the headache of dealing with this hotel staff. Arrived before 4pm checkin in and so did 60 other guests attending the same show that we were here for. We were told at 3:50 that there were "no rooms available until 4" .... So there was a queue of approx 60 guests all waiting to check in at the same 4 pm. Waited OVER an hour to check in. Hotel staff is incompetent and lazy. This was more expensive than other hotels in the area and NOT worth the close proximity to the venue. Seriously recommend the kimpton Monaco, I've never had a bad experience there and it's worth the Uber drive to the PPG to not have to deal with this hotel staff. Wish we didn't reserve a room here prior to the event. This room was so dirty! Carpets hadn't been vacuumed, mold all over the shower, no soap in the bathroom, hairs all over the floor. No bags in any trash cans. Ice machine was also moldy.

I can't really say anything bad about the HOTEL however the hotel restraint was disgusting and over priced. That was the only issue. So, either make time to eat some where else or bring a sandwich. I kind of feel like me and my daughter didn't have much of a choice, plus I just wanted a salad how wrong could we go? My daughters burger was pretty good which made me happy because I can deal with being hungry. My salad was a suggestion from the waitress, we have different food choices obviously. The hotel itself is amazing and if you are enjoying an event at the PP G Center like my daughter and I were, it's perfect! I took Skyla to see the Katy Perry concert and it literally took us less than one minute to walk from our hotel to the PP G Center. This hotel is very well upgraded and very well maintained. It is also nestled right in downtown Pittsburgh very easy parking and very very easy to get in and out of. I am so happy that I choose this hotel! The front staff was very nice and helpful during check in. The room had a small refrigerator, a Kurig, and a microwave. I will definitely be back to this place if I ever get the itch to enjoy downtown again. .

Cambria is a great option if you want somewhere clean to stay, is centrally located, but you don't want to break the bank. For about the same price as a regular older hotel room, you can get a king suite here. There are two TVs, and a small fridge, as well as a small out cove with a couch. Our AC was not really working on one of the nights we stayed, but someone came and switched it out for a different one immediately. It was a little inconvenient but since we weren't in a rush to get anywhere, it was fine. They have parking for $14 (which you pay for at the front desk) and you get in and out privileges. I don't know how it works because you don't need a key card to get into the lot so I guess the only way they'll know if you've paid or not is if someone is actually patrolling the lot for the tags they give you. There's a fitness center and a very small indoor pool and Jacuzzi. They also have a breakfast buffet (additional fee) and a bar in the lobby, but we didn't get a chance to check either out. One thing I really liked was their shuttle service. If you call 30-45 minutes ahead of time, there's a free shuttle that will take you anywhere within a 3 mile radius. They'll also pick you up and take you back to the hotel. It runs until midnight. The driver (Paul, I believe) was super nice and gave us a lot of good recommendations. I doubt I'll be back to Pittsburgh, but if I ever had to come back, I would definitely stay here again.

Patty was great to work with setting up our stay and the best thing that she did for us was call us back. Twice. Thank you Patty!!!!!! Room was very nice and clean. Love the location right next to PPG.

Stayed here two nights on a hotwire deal, so for the price I paid I can't really complain. However, it's not really a place I'd say I'd highly recommend for more than cheap price (if you get it) and convenience, if you're going to an event at the neighboring PPG Center. For one there's not a lot else right nearby except for a couple other hotels and a Starbucks. There is a free shuttle that will go in a 2 mile radius but a lot of the main attractions in Pittsburgh you'd want to visit while sight-seeing are beyond that. Parking is $20 a night, and on the plus side is in-and-out so you can come and go as you please. They did try to double-charge us for parking on checkout - I was traveling with a friend, staying in separate rooms, and they tried to charge him as well as myself for the same single car, which was a little annoying. The room itself was ok. I found the bed and pillows quite comfortable which is always a plus. There's a mini fridge, pod coffee machine, desk and a good amount of space. I feel like my room must have been a former handicap room as there was just an awkward shower stall that had seen better days, going by the condition of the tile and grout. Pool is small and really only good for little kids who want to splash around. Fitness center was ok, the machines in working condition and pretty modern. I didn't eat at the restaurant except a few grab and go items.

It makes me sad to give this hotel a two star rating because their staff are so kind and helpful and hard-working but they are just terribly understaffed and underfunded. We travel a lot for work and for pleasure and this room was one that should never have been rented out. There's a black mold in the shower both on the floor and in the grout. The carpet is dirty. The blankets on the bed are inadequate and there are no extras in the closet. In room 506 there's no heavy curtain so you cannot block the light at night or in the early morning. I think Mario the general manager is doing the best he can with the resources at hand. Kudos to John who drives the shuttle! He is a rockstar!! We stayed for five days and never once got housekeeping. Apparently they do not clean the rooms while they're occupied. Supposedly it's a Covid situation but we have traveled during the pandemic and never found this to be the case before now. Location is good and there was plenty of room for us to spread out and enjoy the lobby. But there was lots that was lacking.

We travel to different cities each hockey season to see our BLUES play and this year was Pittsburgh. I did my research and found out that the Cambria was the host hotel for the Penguins and right next store. The hotel was awesome! So much going on yet relaxing enough to ignore the ones around you. The prices were at the right point for us for the weekend and it was located where we could walk to the main parts of downtown if we wished to. There is a shuttle - and this is a complaint of ours - to get you around town. We attempted said shuttle but the driver never called us back the 2x we attempted to contact him. We were disappointed in this. Staff was great! They knew we were celebrating a birthday that weekend, as well as the Blues winning against the Penguins, and they treated us so nice. Many cities dislike visitors when their team loses, this was not the case here. They have a restaurant/bar area which is hopping when there are events next store. The food is great - we ate there both mornings for breakfast and everything was fresh and made to order. The drinks were flowing at night and I told the bar person to make me something girly and he hit the spot. This was our first time in a Cambria and I now find myself looking for them in other cities to stay at first.

absolutely disgusting. I wouldn't let my dog sleep here. Kevin at the front desk was beyond ignorant. no working phone in the room. no toilet paper. no towels. no linens for the pull out sofa. no plug for the tub( which looked like rats had been bathing in it) DO NOT TAKE TOUR CHILDREN HERE. Filthy dirty would be a compliment.

HORRIBLE EXPERIENCE. Would give this place 0 stars if I could. This was my first time coming to Pittsburgh. I'm not one to say anything to staff when I have a bad experience but this is truly the worst hotel I've EVER stayed at. The hotel manager was incredibly rude. The staff harassed us the second the clock turned 11am and it was time to check out. They barged into the room and kept calling multiple times. The safety latch on the room was broken off as well, so the staff could easily come in without permission. I understand we were a little late to get out of the room, but I've never had a hotel harass me as soon as it was time to check out. In fact, no one has ever made an issue of it before. The room was dirty when we checked in, so not sure why they needed us out right away since it didn't look like rooms got cleaned anyway. When I told the manager about this terrible experience I had, she was very unapologetic and frankly did not care that she was being rude. She was more worried about the guests she had coming in and didn't seem to care for her guests that were currently staying there. Would never recommend this hotel to anyone.