Rebecca O.
Yelp
I wanted to write this letter to express my complete satisfaction and tremendous appreciation for the staff and management at the Cambridge Inn and Suites Halifax.
I had to move and there was over a month wait for my new apartment to be ready. So technically, I was homeless. However, at the Cambridge the cozy suites, and staff made it feel like home.
The accommodations were impressive. My suite was equipped with a functional kitchenette which was stocked with all the essentials, right down to a can opener and corkscrew. Any kitchenware or utensil, not in the room, the staff managed to find. For example, my daughter hosted her 10th birthday here during our stay, and the staff found chip bowls for us. Which made hosting a kid's birthday party whilst at a hotel so effortless. Then king size bed was so comfortable, it may be the thing I miss most. There was also a pull out couch in my suite which was clean and easy to use. The hotel staff also happily provided me with a playpen and a highchair for my baby.
Housekeeping was provided, and was thorough and thoughtful. Cleaning up after a baby is not easy, yet all the housekeepers were always so pleasant. Sometimes to the delight of my kids they'd even arrange their teddies in fun situations like in front of a newspaper reading. Continental breakfast was provided every morning and the food was hot and delicious. The restaurant staff without ever having to be asked, would deliver a high chair to my table before I even sat down. My floor around my baby's highchair was surrounded by her dropped food, and yet they never complained and always smiled and personally greeting each of us. I'm sure the food at supper at the Canvas restaurant was also fantastic although eating out was not in our budget and with the wonderful kitchen in our suite we never needed to eat there.
I cannot say enough positive about the staff at reception who greeted us, and treated us everyday. They were always pleasant, always efficient and seemingly effortlessly exceeded every expectation. Valentine's Day we celebrated at the hotel, and my nine year old decided to write Valentines to the staff there. To her surprise and delight they reciprocated on their own time and dime, and bought her a very sweet and considerate valentines goodie bag. It was so kind.
Staying at a hotel, in a suite for a month with myself and 16 year old, 9 year old and 10 month old daughters is not typically an ideal situation. Yet the month we spent at the Cambridge was made so convenient and comfortable, every request and service met with a smile. Somehow the Cambridge felt like home, and the staff felt like friendly neighbors.
Thank you from the bottom of my heart for making this month and the challenges I was facing so much better. I will miss the people here, and cherish the memory of my month at the Cambridge with my girls.
Sincerely,
Susan Gosse