Camelback Resort

I have been skiing Camelback for 35 years. Back then…pre “Quad” lift days …we would drive up, unload our gear at the base lodge and stash our gear in the lockers….and ski! First time staying in this resort…happened to be a holiday weekend. Definitely convenient….ski in and out. A bit of a zoo. Resort was overwhelmed. Staff did their best. A bit overpriced but you’re paying for convenience. There is a buffet, a pizza place, two coffee shops and a bar that serves food as well…you will need to make reservations. Ate the in-house pizza…eh and waited for 30 minutes for coffee at the lobby coffee shop $$$! The waterpark is a nice perk…it’s little cold inside. Loved the hot tub. All in all not sure if I would stay there again for the price. But you can’t replace the convenience.

We had a wonderful stay at Camelback Resort. The room was very clean and comfortable, and the overall atmosphere of the hotel was welcoming. Breakfast was great with a wide variety of options — there was something for everyone. We really enjoyed the waterpark and the tubing — everything was well organized and fun for the whole family. The staff was friendly, and the experience was smooth from check-in to check-out. We are definitely looking forward to coming back, especially to enjoy the summer attractions!

We had such an amazing experience at Camelback Resort! From the moment we arrived, everything felt welcoming, clean, and well organized. The atmosphere is perfect whether you're going with family, friends, or for a little getaway. The views are absolutely beautiful, especially in the winter. Pro tip: book a room with a balcony and request a mountain view it’s so worth it! Sitting out there watching people ski down the slopes is such a relaxing and fun experience. It really adds something special to your stay. There’s so much to do, the staff was friendly and helpful, and the whole place just has a great energy. We made such great memories here and can’t wait to come back. Highly recommend! They have ski and snowboarding rentals. Also snow tubing! Everything is so modern. Purchase online for discounted price!

BED BUGS at Camelback Resort in Tannersville, PA – January 24–26, 2026 Stay We stayed at Camelback Resort in Tannersville, PA from January 24–26, 2026. If you are searching “Camelback Resort bed bugs” or “Camelback Resort mattress issue,” this review is for you. On the morning of January 26, my wife woke up to a live bed bug crawling on top of the bed sheet while she was still in bed. We immediately pulled the sheets back and inspected the mattress. On the top left side of the mattress encasement we saw an old dark blood stain, clearly not fresh. That strongly suggests this was not a new problem. When we pulled the bedsheet on the second bed, we found that the mattress encasement wasn’t even fully zipped closed, which defeats the purpose of having protective covers and shows a lack of proper room preparation and inspection. This is a serious health and safety concern. We had our luggage open during our stay, meaning exposure could have spread to our belongings. We reported the live bed bug to the front desk right away. No one came. After multiple trips downstairs and about 90 minutes of waiting, we had to raise our voices in the lobby just to get attention. The general manager eventually came to the room, saw the live bed bug sealed in a bag, and the visible stain on the mattress cover. We were promised a 20% discount at checkout and told that Ecolab would investigate. At checkout, the manager was gone. The front desk initially claimed they knew nothing about any discount and refused it. After pushing, the only adjustment they made was removing our restaurant bill. We were also told we would receive follow-up communication regarding the investigation. No email or update was ever sent. Finding a live bed bug at Camelback Resort in Tannersville, PA was disturbing enough. The slow response, lack of accountability, and broken promises made an already unacceptable situation worse. If you are researching cleanliness, room inspection standards, or bed bug issues at Camelback Resort, consider this experience carefully before booking. #CamelbackResort #BedBugs #HotelReview #TannersvillePA

We stayed at Camelback 1/29-1/30/2026 (Thursday into Friday) This was our first time at Camelback and it was a nice vacation, our family had a great time! We did the snow tubing and the Aquatopia Waterpark. A few things worth pointing out about our stay that I want to mention: 1. Parking is $25 (typical for a resort like this) You can park yourself or have the valet park it for you. Even on a Thursday the parking lot was full of cars. The mounds of snow all over the parking lots makes it even worse to find parking. There are empty spots but with feet high of snow taking up parking. It’s best if you have a 4X4 vehicle for this parking lot! 2. Loud fire alarms woke us up at 4:30 this morning while we were all in a deep sleep. It actually freaked us out because the room was completely dark and we weren’t expecting such a loud alarm like that. The alarm kept going for almost an hour nonstop, then the AI voice said that the alarm has been cleared and that we apologize for the inconvenience. I have looked at recent reviews here on Google and other guests have complained of the fire alarms going off randomly in the middle of the night at this resort. Front desk claims theres a faulty alarm that keeps on activating the entire alarm system throughout the building.

We have been loyal guests of Camelback Resort for nearly a decade, visiting consistently since our twins were very young and now returning with them as teenagers. Over the years, this resort has truly felt like a second home to our family, and it has become a meaningful tradition that we value deeply. We genuinely do not want to stop coming. That said, our most recent stay was extremely disappointing and noticeably different from prior experiences, which we understand coincides with new management. Our suite’s heat was not functioning properly, leaving the room uncomfortably cold. As a result, we did not sleep for two nights, which is unacceptable for a resort of this caliber—especially during winter months. Additionally, the waterpark appears to be declining in upkeep. Certain areas felt dingy, and more concerning, there did not seem to be adequate staffing or supervision in the small children’s areas. As parents, safety has always been one of the reasons we trusted and chose Camelback, so this was troubling to see. Lastly, my husband is a veteran, and we were disappointed to learn that the military discounts are no longer as accommodating as they once were. Given the resort’s family-oriented values, this change feels out of alignment with the loyalty and respect long-time guests and service members deserve. We are sharing this feedback because we care. Camelback has been an important part of our family’s traditions for many years, and we truly hope management addresses these issues. With improved maintenance, staffing, and guest consideration, we believe Camelback can return to the exceptional experience that kept us coming back year after year.

I think my overall rating is being generous because we loved the staff during our stay here for a little ski trip away from down south. Everyone was hospitable and super kind & welcoming. However, there is less to say about the room we received and the experience staying here in general. I’ve come here several times with my family and even with my partner for the ski slopes but this most recent stay makes me never want to book here. The suite we booked was nice and spacious but the concerns started with the constant electric shocks I got from flipping on the light switches in which you could see the electric current spark whenever it happened which is such a safety hazard so much so I had to wrap my hand with a towel to prevent the shocking. Next was the constant noise and stomping/banging from inconsiderate guests throughout our side of the hotel (which was the end right above the Trails End restaurant). Above us, below us, next door… there was just constant noise 24/7 and they didn’t seem to have any quiet hours of the night which made getting to bed awful. Nonetheless everything else was pretty good. Food was delicious and again the staff were super sweet. We’ll be coming back for skiing and snowboarding but definitely will not be staying here in the future.

and had a good time at the indoor water park and the warm weather outside activities. So we decided to go again the weekend of January 9th to go snowboarding. Completely different experience. Staff not as friendly at check in. Stay was ok but fell apart when it came time for billing. We booked on “the best special of the year” deal ($100 off per night for our room). They did not give us the deal and decided to charge us for an extra breakfast buffet. Totaling an over charge by $215. Have need emailing and calling for a week. Have sat on hold waiting for anyone to answer for an hour before Ning forced to leave a message. Obviously no response. That is why there are so many reviews on here. Because nobody from the company responds to any emails or phone calls. This may be the only way I hear a response 🤷‍♂️. I am at a loss for ideas. So completely unprofessional from a formerly reputable company who is obviously losing business to “Great Wolf Lodge”. Maybe next time we just stay there. Don’t trust this company to give you your money back if there is an issue.

Camelback Resort in Tannersville, PA has plenty to do, especially if you're visiting with kids. Between the indoor waterpark, arcade, and all the activities around the property, there's always something to keep everyone entertained. For a resort, the steakhouse is surprisingly good definitely one of the better dining options on-site. Prices can be on the higher side, which is expected at a resort, but it's something to keep in mind when planning your stay. Overall, it's a nice place to bring the family for a night or two if you're looking for a quick getaway with plenty to do.

On the plus side, the rooms are nice and the staff is fine. Aquatopia was fun for my young kids--similar to other waterparks we've been to in the area. We came here for the first time since we've never tried snowboarding, and thought that and the snow tubing offered something that Kalahari and Great Wolf Lodge didn't have. Unfortunately, the snow tubing was horrible. We paid $304 ($76 each) for snow tubing tickets and ended up getting to go exactly twice during the two hour window allowed (after waiting more than an hour for each ride). One of the conveyor belts was broken, and for some reason we'd have to wait 5-10 minutes for them to start each ride. Just a really inefficient process. We did end up complaining and getting a refund, but having the wait in line for that long and the stress of trying to push through a disorganized line made us wish we hadn't done this. The other major point was that during the two nights we were here, the shower was cold and made the stay unpleasant. I suspect they don't have the hot water tank capacity to handle a lot of guests using it during peak times, because we texted them and they said they were aware of the problem and they were "working" on it (though it never improved during our stay). We also paid nearly $400 a night, inclusive of the resort fees, and there was no housekeeping service. Even though on the website FAQ, it said you could text or call and request daily service--when I texted they just responded it wasn't available. Which is weird--because why even publish that guests should text this request if they're just going to refuse? One other thing is that the food was overpriced and not that great, and very limited. The wood-fired pizza took an hour for our 2-pizza orders, and was about the size of a personal pizza for around $20 for each. The breakfast buffet was ok. The one thing I would warn everyone of is that they hide an 18% fee for the buffet (when I asked, the server said that was tip that was pre-added). We were just a party of 4, so it was unexpected. I almost ended up double tipping on top of that (which would have been over 40% tip on a self-service buffet). Seems pretty deceptive of the establishment, and I bet most people overlook this and end up double-tipping.

The hotel is extremely overpriced for what you actually get. Aquatopia was, without exaggeration, the most disgusting water park experience I have ever had. It is very old, dated, and visibly neglected. There is rust everywhere -- on slides, fixtures, rails, and even water dripping with rust stains onto glass and plexiglass. Peeling paint, dingy surfaces, and an overall feeling of poor maintenance made it feel unsanitary and uncomfortable. I was genuinely embarrassed that I brought my child there and will never return or recommend it to anyone. The park itself is also very small. The lazy river is extremely short, the wave pool is the only decent attraction, and everything else feels cramped, worn down, and dirty. This is absolutely not worth the price being charged. The one positive I will note is that our room was clean and well maintained. Housekeeping did a good job. Customer service, however, was a major issue. Prior to arrival, I tried for an entire week to reach the resort by phone, live chat, and email. No one answered the phones, live chat never connected to a real person, and multiple emails went unanswered. Upon arrival, I waited close to an hour just to secure a snow tubing time slot, despite a relatively short line. There were multiple customer service representatives, but they spent excessive time chatting with each guest instead of moving efficiently. This process should not require standing in line at all. After that, I had to wait in a separate line for check in, which took another 45 minutes. When I asked whether the room would actually be ready at the stated 4 PM check in time, the response I received was essentially "we do our best, sometimes rooms aren't ready." For the price being charged, that is not an acceptable answer. If a check in time is listed, the room should be ready at that time, or guests should be compensated. The attitude I received in response was dismissive and unprofessional. Food and drinks throughout the resort are outrageously overpriced, and automatic gratuity is added even for a single drink, which feels excessive and inappropriate given the overall experience. Between the poor customer service, excessive wait times, lack of communication, and the unacceptable condition of the water park, this stay felt like a complete ripoff. This resort is not worth the price and seriously needs major updates, maintenance, and staff retraining.

This has been the most expensive disaster imaginable! $1000 for two nights hotel stay only to have them not enter guests information so that we could book activities for everyone. This caused prices to skyrocket when their Resort Adventure center opened the next day. On top of that you had men and adults physically fighting in the kiddie pool in the Aquatopia area. Spent another hour just waiting while the staff entered, re-entered and entered again our information only for the information NOt to be saved even after it was paid for at a 3x time premium than what it should've been the day before! Staff were curt and condescending even though other people were screaming and upset while I tried to remain as composed as possible. This was a crap show to say the least after spending $2500 for nights! Paid $63 each for 5 people to go snow tubing from 12-2 only for the escalator to break down. Keep in mind you have only 2 hours and each run is between 30-40 minutes, so IF you get to go the full 2 hours you only get 3-4 runs down the slope! We got 1 and then were 1/2 way up before it broke down. We were able to climb up the rest, but had 3 children under 7 and the tubes are NOT lightweight especially the double ones. One of our children is disabled, so this meant we couldn't go anymore! Extreme waste! Went back to the pool only to have a lifeguard try and walk off with my cell phone that was on a chair under our stuff right outside the kiddy pool. I rushed out and confronted her only for her to basically shove it back at me and walk away! This place is ridiculous! Worse than any cheap hotel on the Las Vegas Strip! Avoid and spend your money someplace else!

We really enjoyed our weekend at this resort. My daughter really wanted to go to an amusement or water park to celebrate her birthday. After looking through the different parks and resorts in the Tri-state and PA area we chose Camelback because of the resort being dog-friendly which is unfortunately rare. We arrived early to make the day of the waterpark use. Didn't expect to be able to check-in early however we were greeted so warmly by the receptionist Badiyah (I apologize if I misspelled her name). She was exceptional and gifted my daughter with a small upgrade in addition to early check in. The customer service she provided really went above and beyond. The room was spacious and included 2 bedrooms, 3 beds and 3 tvs. Because we were checking in with a dog she gave us the option of a room near the pet relief area which was so thoughtful! The fridge in the room wouldn't close so it wasn't functioning well, but that wasn't a big deal because I travel with a cooler. The indoor waterpark kept the kids busy. They enjoyed the different water slides. We just wished that the one ride that goes out of the building was open. We enjoyed the jacuzzi and liked the idea of it being both in and outside of the resort. Relaxing in the jacuzzi with the view of the mountain and the cold air breeze was relaxing! The swim up bar was a plus. We even saw some deer during our evening walk! Definitely would will come back during the winter.

No no no no no. Crowded. Outrageous. 3 hour wait for ski rentals. Crowded. Did I mention crowded? I can't ever ever again. No redeeming quality. Sorry. I have never left a bad review. I literally left before skiing. I gave up. Nicest workers. They can't be blamed. Just too crowded. 3 hoursssss!! I needed a sedative after leaving.

Not happy about camelback Christmas Day pay more than other day for only 5 hours and only one lift working , take you to go down 1 or 2 min and waiting time more then troweling from Ny to Pa

I am extremely frustrated with Camelback Resort's customer service. I have been on hold for over two hours across yesterday and today, trying to fix a mistake caused by your team, and I still haven't reached anyone who can help. I have emailed the resort twice now, and no resThis is unacceptable and I hope that this issue can be resolved ASAP.

FRAUD. the rooms are Terrible and the waterpark charge you extra money for no fun. fix this and i will actually not sue this company.if you are wondering how much we paid. it is $300 for a freaking scam. FIX IT

I am scared for my children's and my family's lives after staying at this AWFUL facility. When we checked in there was a burnt smoke smell in the room. They brought up an ozone generator and left it on for over 12 hours. When someone came back to get it they confirmed we never should have slept in that room while it was running. My son and myself woke up headaches, throat, nose irritation, shortness of breath, chest pain. My daughter and niece were also affected but not as much because my son and I actually slept in the area of the machine. This place is disgusting and this never should have happened, half the staff is incompetent, and the manager did nothing said maybe they will call back in 24 hours and now we have to spend time in a hospital to get treatment. I truly can't believe how horrible this place was. Aquatopia was filthy, vending machines and ice machines didn't work on multiple floors. Attempting to celebrate my daughter's birthday and ending up with illness was not in the plans. Even worse they take over 30 minutes to even answer the phone. Run away from this place. And definitely don't ever let them put an ozone generator in your room while your family is occupying it or hours after.

Due to upcoming inclement rainy weather I wanted to cancel my lift tickets that were more than 3 days away. When you call, you spend 30 minutes on hold before you spend another 30 minutes on hold with the representative who said they can't cancel them only move them to another day. I let the representative know we have information in writing from Camelback that says we are allowed to cancel and be refunded. They then requested a refund, but its not guaranteed... what???? So now I need to wait an day to see if they will cancel it. I am still going up there, but were going to go to the Camelback Water Park instead, now I don't want to do that either.

This place doesn't even deserve 1 star Worst experience and worst hotel ever!!! arrived two hours after check in to learn that my room wasn't ready then nowhere to eat while waiting cause there was a 2 hour wait meanwhile there were empty tables at the restaurant in the hotel. Then trying to get on the phone with this place is impossible!!!!!! ( tried to call before arriving there) they had me on hold for over an hour!! And had to hang up cause they never answered... don't waste your money here Overly crowded as well and dirty too Spend your money somewhere else.... This has been the worst place I've ever been to

I am currently still at the indoor water park as I'm writing this review. I came here for Father's Day with my (almost) two year old and his father. It's clean and everyone is extremely friendly and pleasant. We particularly enjoyed the lazy river, the wave pool and the kiddy section with our son. Overall, we had a great experience!

Horrible service to check in for activities. Waited 1 to check into water park. Have to wait on a line with two staff servicing multiple groups. We had pit reservations on line, and still had to wait to get a wristband. This place needs to invest into technology. Hershey park, you get online tickets and scan at the door. Here, wait on this long line, while blowing precious time to get a wristband. So you buy your ticket on line, get the confirmation on your phone and then have to wait on a longer line to get the band. First time at this place and I'm not impressed. When you have nagging kids that can't stop asking how long. You feel like drowning yourself once you get into the water pool. They need to improve this outdated system

"Great fireworks, but poor planning every year..." My family and I were excited to attend the Camelback Resort fireworks show this year, but unfortunately, a few major issues really impacted our experience: 1. Fireworks Started Too Late The show didn't begin until 9:38 PM, even though many guests (including us) were expecting a start time closer to 9:15 PM. Families with young children were getting restless, unsure if the show was still happening. A clearer schedule and punctual start time would go a long way. 2. Nightmare Traffic After the Show Once the fireworks ended, it was absolute chaos. We were stuck in the parking lot standstill for over an hour trying to exit. No traffic direction, no staff guiding cars, just gridlock. It really ruined the end of an otherwise fun night. 3. Wi-Fi Issues in the Parking Lot Every year, people struggle to connect to the resort's Wi-Fi during the fireworks event, especially in the parking area. Guests trying to use Apple CarPlay or Android Auto for directions couldn't connect, as the network either has no open access or denies devices. 4. Poor Cellular Service To make matters worse, cell signal was weak (just 2 bars), making it nearly impossible to navigate or communicate. Many people were stuck with no signal, which is both frustrating and unsafe during a crowded exit. Suggestions for Improvement: Start the fireworks at 9:15 PM sharp and clearly advertise the time. Hire traffic staff or police detail to manage the exit flow more efficiently. Open Wi-Fi access in the parking lot--especially during large events. Allow seamless Wi-Fi login without password or requiring sign-in. Boost cellular coverage or install temporary mobile towers (5G boosters) during high-traffic events like July 4th. We love Camelback, but these recurring issues need attention. With better planning, this could be a top-tier family experience instead of a stressful one.

Honestly, this was one of the worst resort experiences I've ever had. From the moment we checked in, the guy at the front desk with glasses was super rude and didn't even bother with a simple hello...He just told me to hold on while he was on his computer for a good minute , then he just kept repeating "ID and credit card" over and over. Not exactly the welcome you'd expect. I had to ask a few times for a pack-and-play for my 8 month old before they finally brought one. The ice machine on our floor was broken the whole stay, and instead of fixing it, they just told us "oh just go to another floor, we have more on each floor" which they even said to a disabled guest of mine. Housekeeping wasn't much better -- more interested in being on their phones than actually cleaning. The waterpark bathrooms were disgusting (literally poop on the floors), and the smell was awful. Lifeguards seemed rude and distracted, which honestly feels dangerous. The lazy river was not organized people swimming in the water instead of on floaties or flipping over the floaties they where on. On top of that, a lot of the rides were closed for no reason and sometimes shut down before the 9 pm closing time. The swim-up bar staff weren't friendly either, no greeting, just "ID" and if you didn't have it, you were brushed off. Definitely not a "resort vibe." The outdoor waterpark was closed the whole week, and when I asked why, they said it was "too cold" but somehow it was magically supposed to open on Saturday, even though it was colder then. Doesn't add up. To make it worse, when we checked out early (because the trip was such a letdown) and explained why, the staff just shrugged and said, "You should've told us." Told them what? To magically open the waterpark or fix the service? It was clear they didn't care. For the price and the so-called "resort fee," this place is a joke. I've been to real resorts, and this doesn't come close. Everything is overpriced, dirty, and poorly run. Honestly, the good reviews must be from people getting some kind of perk because the pictures online do NOT match reality. Save your money and go somewhere else. Losing a whole night on top of everything else we endured honestly makes the whole experience feel like a whole scam and waste. After paying so much already, it's unacceptable to be charged for something we didn't even use....,So instead of making it right by us I got an email today with extra charges $$$$ , yes that's right this place tried to charge us more on top of everything what a horror of a place ! Yesterday when we checked out When my partner asked about the "resort fees" to be explained and all, the women in the front tried to be rude and sarcastic saying" it's just fees and taxes " ,hmm really that's nice that was the icing on the cake for us.

HORRIBLE Experience - Special Needs Families, Stay Away! My recent stay at Camelback was absolutely awful and deeply upsetting as a mother of a child with autism and medical needs. From the moment I checked in, I was treated with rudeness, ignorance, and complete lack of compassion. The woman at check-in, Lala, claimed to be a supervisor but treated me like a burden. I booked a room that clearly sleeps six people, yet she refused to give me six wristbands and told me I'd need to pay $50 for extras. When I explained my situation, she dismissed me and sarcastically told me to "talk to the fire marshal." Her tone was condescending, like I didn't understand basic policy, and she made me feel small and disrespected. I also had requested accommodations for my son, who takes seizure medication that must be refrigerated. I never received a check-in message, and my son's medication was at risk. When I asked for help, the staff was cold and unhelpful. Eventually, another front desk agent (not Lala) had no issue giving me the rest of the wristbands, which proved how unnecessarily cruel Lala was being. Even worse, when my sister went to speak to staff because I was visibly upset, someone told her that they were "on the lookout for me and my party." What does that even mean? My "party" includes a special needs child. That comment was offensive, discriminatory, and completely out of line. Lala continued her unprofessional behavior at checkout--secretly charging me $75 because I got my room 30 minutes early. I only accepted the early check-in to refrigerate my son's seizure medication! She refused to remove the charge until I told her I was contacting my credit card company for fraud. Disgusting. I am a special needs mom. I deserve better. My son deserves better. No family should ever be treated this way. I will never return to Camelback. I'll continue to go to Great Wolf Lodge, where staff are trained, kind, and inclusive. I will also be sharing this experience across every parenting platform, special needs blog, and my TikTok following. You messed with the wrong mom.

We came here to celebrate my husband's birthday we go here 2 hours early the check in is at 4 pm is 5 pm and we still waiting for our room we have a 11 months old baby they told us to wait at the water park but we have all our thing with us this place is so packed I think they are under staff we are not having a good time for the contrary we wasting all day being here waiting we will never come back i recommend to go somewhere else

Dear Camelback Resort Management, I am writing to formally complain about my stay at your resort on June 29, 2025, in Room 368. ITINERARY NUMBER IS 5164B3554650 Room 1 Confirmation #: CI5F3H7W According to your policy, the check-in time is at 4:00 PM. However, I did not receive my room until 7:00 PM. I waited for three hours with my children while other guests were able to check in on time. This delay caused my children to become upset and cry, as we missed the entire afternoon to enjoy the waterpark and have dinner. This was a very disappointing and stressful experience for my family. I paid $280 for one night expecting quality service and a smooth check-in process, but instead, we lost valuable time that we had planned to spend enjoying the resort. Due to this significant inconvenience and the negative impact on my family's experience, I kindly request a partial or full refund for the night of June 29, 2025. Please find attached any relevant booking confirmations and proof of payment. I hope you will take this matter seriously and respond promptly. Thank you for your attention and understanding.

WORST experience ever!!!! This was my families first ski experience. I booked lessons for all 6 of us for 10:45, we were told to arrive 1 hour early but we decided to come an hour and a half early. It took us 2 and half hours to get through all of the rental equipment lines by the time we ended up in the lessons line I notified a supervisor about missing our lesson time slot and he said he would squeeze us into the next lesson an hour later. By the time we started our lesson it was over 3 hours of lines and waiting. We were all hungry, tired, frustrated and completely over it. When the manager got us into a lesson it was already half way through so I ended up spending over $1,000 for a 30 minute lesson. The next day we went back after renting equipment from another place outside of Camelback only to find that only one of their beginning slopes was open causing a line of at least 50+ people for this trail. We stayed for 2 hours and where able able to do the one slope twice. That one slope was so packed with people it was getting to be to dangerous because there was to many people on the slope at one time. Also for that one slope there was only one worker. Nobody facilitating how many people were on the slope, it was so dangerous we decided to leave. If I could say anything else about experience it would be not to come here!!! Over priced, over booked, under staffed!!!

I am only writing about the Aquatopia water park, because that's where I visited and didn't stay at the resort. They have a strict no outside food policy, which is unfair to those who have food allergies or other issues and the water park only has one concession area with typical burger/sad looking pizza/ fried everything type of menu. Luckily they were kind enough to understand we had 70 students who all brought lunch from home and gave us an area to have lunch before entering the park. It was not too crowded on a Friday afternoon but it was also July . The water looked very clean and the staff working was attentive and friendly. The kids loved the rides and the wave pool/hot tub area. I don't "do" indoor water parks with my own family but this is a nice alternative for the colder months (it was very humid in there!).

Camelback Resort is overpriced for what you get. You're essentially paying for a basic hotel room and waterpark--no free parking, no continental breakfast, and on top of that, they tack on taxes and a resort fee that alone cost as much as a basic hotel night elsewhere. The real nightmare, though, was customer service. I was incorrectly charged in December and spent hours on the phone with reservation agents who couldn't help. When I tried to contact billing, no one answered--four voicemails over eight days went ignored, and multiple emails over 14 days were never responded to. Even trying their direct number and internal phone system led nowhere. On top of that, when I added a day to my reservation, they somehow deleted my last night instead--which nearly left us without a room on a busy weekend. It took multiple calls to fix it, and while an agent eventually upgraded us and honored our original price, it was the bare minimum given all the hassle. Snow tubing was another disappointment. Last year, it sold out, so I planned ahead and paid $89 per person for tickets--only to find out at check-in that hotel guests get a discounted rate of $71. Yet, no one could refund me the difference, and instead, I was given another email address that--unsurprisingly--no one has responded to. With eight tickets purchased, that's a huge overcharge that should be refunded. Overall, the resort lacks customer service, is overpriced, and does little to resolve issues. For the money you spend, you'd expect a much smoother and more accommodating experience. Not worth it.

Slow day. No long lines. Even though previous reviews were mixed. Today was a great day. No long wait to the conveyor belt. Definitely maximize my two hours. It didn't felt like it was that long. We went ten times today. Staff was very nice from the parking attendant (didn't know that I had to pay $12 for parking), to the snow tubing area and Keira (phone customer service)helped me with explaining the policy when making an appointment. We have seen walk-ins but since it was slow, they were able to accommodate walk-in customers. I would return on a weekday and had that winter advisory happening (smile). Overall, it was a memorable experience.

BEWARE! Nowhere on the snow tubing ticket link (screenshots attached) does it say the tickets are for 2 HOURS ONLY from time of reservation, but are promoted as "Day Passes". My family and I came from 3+ hours away and only were able to use 1 hour of time before being told our time was up. Passes are based on registration time and NOT time of arrival so make sure you get their early! Management wouldn't extend our time and kids were upset as we wouldn't have left the slope to get lunch had we known it was 2 hours only. Staff was talking amongst themselves and not friendly when asking for help. It seemed like we were interrupting their conversations. The photo booth closed early (around 2:45pm on weekend) so we couldn't see our family photo taken on the slope. Also, Keep in mind this is OPENING WEEKEND! Highly disappointed and suggest other snow tubing locations as we wont be back here. I use to come as a child, but my childhood memory is ruined after this experience. At the very least, add the 2 hour session time period in the INFO tab of the snow tubing ticket section.

Decided to pull my kids out of school and come from Thursday to Saturday and I am so glad we did that!!! We arrived on Thursday Oct 11 and the resort was EMPTY! It was so perfect. Parking is self parking or they also offer valet service. We checked in at 4 and arrived to the water park at 5. There was literally no one there. We walked onto every slide. The wave pool and lazy river were empty - it was a dream. The waterpark needs some maintenance/updating it looked run down. However everything was maintained very clean.The burger place inside of the waterpark served a decent pizza and chicken burger. They also have a refillable souvenir cup for $12. The waterpark has showers and changing rooms. Best thing we did was pay for the bed and breakfast - totally worth it. We ate breakfast at the buffet restaurant Hemisphere located in the lobby. They had everything you could possibly want for breakfast not to mention the best pancakes I think I've ever had! If you don't do the bed and breakfast option when you book then the breakfast here will run you at about $25 per adult and $20 per child. At night the only restaurant that's opened late is trails end or the graffiti restaurant in the arcade if not you'll have to leave the resort and find something local. Trails end was delicious I recommend grabbing dinner there. We also had dinner at Berrelli's- an Italian restaurant. Loved that we visited this resort during the month of October the weather was perfect. We did the mountain coaster. 2 adults and 2 kids with the hotel discount was $50. Purchase in person not on the website so you can get the deal. Mountain coaster was so much fun- be sure to wear closed toe shoes. Outdoors they offered many fall activities - only on the weekends- pumpkin carving, mini golf. I was disappointed in the ATVs you have to be 5"2 to be a passenger so my kids couldn't get on. We checked out on Saturday - we asked for an extra hour until 12 and they declined so check out was at 11am. On Saturday the resort was filled with ppl so glad we were checking out the breakfast was packed. The had a cute donut decorating station in the lobby. The arcade was also pretty cool my kids enjoyed playing there as well. Overall I do recommend coming here - I would like to return especially to ski. The room was clean and had everything we needed including a fridge, microwave and small stove.

Camelback has a nice little Waterpark. I'd say it's better suited for young kids. Is it clean? Not really, but what Waterpark is? Lower your expectations a bit and you'll have a great time!

Great spot for indoor Waterpark, and for the snowboarding in the winter time. The resort itself was pretty nice with good views. Lots of things to do around the resort as well

Decided to try Camel Back this year as opposed to the two two popular locations. Mistake, can't get through on the phone, on hold over an hour multiple days trying to make Thanksgiving dinner reservations. Even emailed them, finally made them on open table. The beds were so uncomfortable and the pillows were awful. People at the front were rude. I just have selected Kalaharie. Their water park is 3rd out of 3. Kalarie is 1, great wolf lodge 2 and they are distant 3. Also they nickel and dime you for everything. It might be good for skiing but I'm done with this place. The food is average but just okay. Not many healthy options. We also thought we paid for a suite but it clearly wasn't. Just an all around bad experience

torn on this one. on the positive side, i like the property and location, our room had a balcony abutting the ski hill which was really cool and peaceful. visually also nice outside, i liked the look of the outdoor bar with the firepits and tiki torches at night. the coffee in the separate coffee place in the lobby was surprisingly quite good. waterpark is fine for little kids but a little on the small side. but...the negative. there appears to be an intentional understaffing of the place which has an impact on guest experience. the check in and check out process wasnt good. check in at 4 - our room wasnt available til 530, and this was after i had to prompt a room by texting their text bot. on the flip side check out is 11am and housekeeping was at our door at 1055 looking to kick us out. thats a 5 hour gap - why are rooms not ready in that case? has to be a staffing issue. many other reviews going back a couple years mention this same issue so seems that its not really a priority to fix this and isnt a rare occurrence. someone else mentioned the chef was yelling at the wait staff in front of customers in the restaurant. staff doesnt seem happy. shame this place has a ton of potential

I have a 'pro hack' when it comes to (waterpark) resorts... you need to go in like it's a casino and expect to lose/spend (too much) money. It really lessens the pain... otherwise I'd be giving this place 1 or 2 stars. Clean, spacious rooms. (I'm not sure I'll ever understand or be comfortable with the 'sink is outside of the bathroom' that seems to be a 'thing' with waterpark-resorts in PA.) Overlooking the usual gripes (one-ply toilet paper, towels not big enough for the average adult) in our room our A/C constantly dripped water and I only found out the hard way when my luggage was wet because there was a three-foot-in-diameter "wet spot" on the carpet. (Our AC unit also had a 'leak' that went outside into our ground-level patio floor as well.) Them having the nerve to charge you for parking (I mean... they have this massive parking lot with countless spaces for cars already!) and it's twice as much for their valet service?! Awful. They tack on a 'resort fee' (daily) that goes on top of the overall cost, not to mention parking charges and... They automatically add 18% gratuity. Seems fair when you're having breakfast, right? But when it's just a drink (or two)? Woof. What we dug: you text room service and they were always quick to replace/replenish towels and they came to do a quickie-room-spruce usually around dinnertime when we were out which worked out perfectly for us. Ideal age range for kids: 9 to 12. (My kids are on the cusp of turning 15 and had 'aged out' of a few parts of the place that would've kept them entertained for a longer spell.) "AQUATOPIA" (indoor waterpark) - not as big as DreamWorks' indoor waterpark (much closer to where I live) but this was a blast. Expect to get your steps in and have those calves burning from all the stairs you'll be climbing but it doesn't get much better than experiencing the "Venus SlydeTrap" or "Storm Chaser" with your family. "CAMELBEACH" (outdoor waterpark) - bigger and badder (meant positively!) and with more rides for my entire family (of 4) to partake in together. Probably my favorite 'section' of Camelback. "ARCADIA" - two levels with a bit of everything... from money-wasters (for those just looking to accumulate "tickets") to bumper cars to escape rooms (we did one and won! - but needed two clues because some of those puzzles were insane), laser tag (my very first time going to one of them and I absolutely loved it!), rock climbing, regular arcade games, etc. FOOD OPTIONS: (the legit joints will get their own Yelp reviews but a quick summary...) not too many places overall. Overall favorite: Trails End (hands down) Overall worst: Graffiti Pizza (absolutely atrocious) OUTDOOR ADVENTURES: after checking-in we dove right in and hit the 'Mountain Coaster' and it was awesome. Was it really worth almost $80 for a family of four? No way. (For the cost they should've let you go two times, right?) I still loved it - and that's coming from a guy afraid of roller coasters. We tried - but failed - to book the 4,000' zipline adventure and my kids weren't interested in the UTV rentals, sunbowl tubing or the segway tours. (Some looked more promising than others but each will cost a pretty penny to do, of course.) "WE CARD EVERYONE" - momma mia, this one. First off: they really do. But... who the heck is carrying around their wallet or driver's license when you're soaking wet from the lazy river or even sneaking off to Oasis for an adult beverage when your kids are hitting The Constrictor (ride) for the umpteenth time. If we're able to send passengers to the edge of space to make Jeff Bezos even richer - I do believe you can make your resort-bracelet to also include our ID/age to be used in place of our actual license. The resort was (mostly) well-kept and clean. (I can't knock them if this arcade game had a wet towel on it, or that flight of stairs had junk on them or finding cigarette butts where it clearly states NO SMOKING... these were my fellow vacationers that try their best to ruin it for everyone else.) Overall... my family had a good time. Was it worth the money? Would we come back again? Ahhhh....

If I could give Camelback Resort negative stars, I would. This place is an absolute disgrace, and I can't even begin to describe how horrifically awful our experience was. We booked a night here for our family and three others, hoping to enjoy a nice mid-winter getaway. We were excited for the waterpark and nighttime tubing--until we checked in and learned the horrific truth: the ENTIRE resort had NO RUNNING WATER. Not a single person at check-in had the decency to mention this, leaving us to find out the hard way. When we tried to use the bathrooms to change for the waterpark, we were hit with the sight of toilets overflowing with waste--disgusting, foul-smelling filth. The stench was unbearable, and the entire bathroom floor was covered in it. The situation was nothing short of a health hazard, and no one at Camelback seemed to care. We immediately rushed back to the front desk to cancel our reservations and get out of there as fast as possible. But the staff? Absolutely no urgency, no apology, no care. When one of our friends asked where she could use the bathroom, the staff had the audacity to tell her there was a "complimentary shuttle" to another location for tubing--and that we'd have to wait for it, as if that was a reasonable solution. While waiting, we literally saw someone in the lobby peeing in a cup because there was nowhere else to go. This is the level of neglect Camelback is running on. We canceled our stay and rebooked at another indoor water park, where everything worked like a normal resort should. Clean bathrooms, friendly staff, and no health risks. Camelback, on the other hand, is a joke. But here's where it gets even worse: Camelback still hasn't refunded 3 out of the 4 families involved. I had to dispute the charges with my credit card company because this so-called "resort" refuses to take responsibility for their absolutely appalling failure.

Do NOT waste your money! I spent over $2300 for our room, there was hair in the one bathtub, the other had a mini hair rubber band, the sink had coffee grounds and food in it, and the best was I shut the bedroom door and there was a random flipflop behind it. They clearly do NOT clean nor do they care. We went to the front desk and spoke with the "front desk manager" whom said there was NOTHING she could do, we had to wait until morning and speak with housekeeping! She was so unprofessional, rude, and uncaring, absolutely a disgrace! She really shouldn't be a manager if you ask me especially working in management there is always something or someone you can contact to resolve issues. We were told housekeeping would come back to our room and clean it, well that NEVER happened. There was also missing tile in the bathroom, cracked bathtub, chunks of the wall missing! I have stayed at Hampton Inn, quality inns and best western a heck of a lot nicer than this place! Go down the road to GWL, I regret EVER coming here!

Terrible spend the extra money and go to wolf lodge Left me at the snow tubing for 30-45min for a ride back to the hotel The all you can eat breakfast spot was trash almost everything tasted horrible Terrible resort They gave me no bell hop carrier so I had to bring all my stuff to my car in multiple trips There one parking lot is on the side of the road felt like I was hitching a ride walking up and down it

I've never been ANYWHERE where so many people hate their jobs all in one place. Heaven forbid you have a question about lift tickets, reservations, or eat any of the resort restaurants - no one can help and the service is abysmal. I've been to McDonald's with better service. No one looks you in the eye, if you say good morning they just look at you as if you're disrupting their day. And it wasn't just one or two people, it was EVERY SINGLE PERSON we encountered. It makes me wonder if this behavior is part of their onboarding program. It's no wonder why they're 2.7 stars and they have no interest in getting better. Overcrowded, overpriced, overrated. One and done for my family and I - lesson learned.

If I could give this place negative stars, I would. This "resort" is a disgusting, negligent excuse for a business, and the experience we had here was nothing short of a nightmare. I booked a night for our family and three others, hoping to have a fun mid-winter getaway with the kids. We were excited about the waterpark and nighttime tubing--until we arrived and were greeted with the horrific news that the ENTIRE resort had NO RUNNING WATER. Not a single person at check-in thought it was worth mentioning that basic, essential facilities were completely non-functional. We didn't find out until we tried to use the bathrooms to change for the waterpark, and the toilets were literally overflowing with disgusting filth. It was beyond revolting--an absolute health hazard. When we went back to the front desk to cancel our reservations, hoping to escape the nightmare, the staff didn't even care. They didn't apologize. They didn't offer any solution. The lack of empathy was staggering. Instead, one of the staff members had the nerve to tell a friend of ours that there was a "complimentary shuttle" to a different location for tubing--because, of course, you have to leave the resort to use a working bathroom. Her calm reaction to this insult was a true exercise in restraint. We immediately canceled and managed to rebook at a nearby resort, where basic sanitation and customer service actually exist. But of course, Camelback hasn't refunded 3 out of the 4 families who were completely screwed over by their incompetence. I had to dispute the charges with my credit card company because Camelback refuses to take accountability for their utter failure. Let's be clear: Camelback Resort is a place that actively chooses to neglect its guests. The staff is completely indifferent to the well-being of the people who are paying to stay there. They don't care about your health, your experience, or your time. They only care about taking your money and offering nothing in return. If you value your health, sanity, or just basic decency, do yourself a favor and stay as far away from this dump as possible. No one in their right mind should ever support a place that treats guests like this. Camelback Resort, you should be ashamed. If the staff had any dignity or self-respect, they would walk out tomorrow. This place doesn't deserve a single customer.

This place was not great. Everyone was super friendly but we were lied to about a package offered and it left a super bad taste in our mouths. They texted us the morning of the reservation and offered a birthdya package for my son. It said it had two arcade cards, a birthday card, a birthday pin and a plus animal for $50. I questioned how muc was on the arcade cards and was told $40 on each one. I said "that sounds like a great deal $80 worth of arcade credits for $50 that's great!" BUT even though I have all of that in writing they changed the deal and refused to honor it. They just kept saying " Sorry for the miscommunication". There was no misccommunication. You quite clearly stated and I know how to read what the deal was. You may have made a mistake (they tried to say the real deal was $60.00 for ONE arcade card with 40 CREDITS - like $25- and not what I was quoted) but they should have done something to make up for it. Everything was extremely overpriced and the room was very dated and had mold. Breakfast for two kids and two adults was over $100 with 18% tip included for a waitress who brought us one coffee each and a drink for each kid. When we were looking for her to get my youngest another drink she was nowhere to be found. We waiting over 10 minutes to find her to even get the check. I believe in tipping but to assign what tip I am going to give when the service wasn't there and no prices were posted anywhere left us further disappointed. There were less slides then we knew they had - one was closed, one was being redone. My son hit his head on the largest kiddie slide as he came out of the shoot and I saw others do it as well. There was no lifeguard posted in that slide at the end (staircase comes out of it - it does not end at the floor level) so If something serious was to happen I don't even know that they would notice.

Just go to wolf lodge instead. This place feels like a total money grab. Everything seems to cost extra money, the food and drinks are expensive and even the "concierge" desk is just a front to people trying to sell you some time share thing. No one seems to be able to answer your questions and everything needs to be booked online, but online seems to be missing key information. We booked a couple activities just to find out people in our party did not meet height/ week requirements. This led to a huge ordeal to get a refund. Other than those people trying to sell us some sort of vacation package at the concierge desk, pretty much everyone that worked here seemed rude and disinterested. We came here, rather than wolf lodge, due to the amount of additional activities however we have found it so difficult to do the activities because they frequently are not staffed. We wanted to do the ropes course and were told that it would be available between 6 and 6:45. Really?! 45 minutes? Considering there is wolf lodge and a Kalahari in the area, you would think they would try harder. We will not come back here again.

We had some challenges that were quite frustrating but in the end, their leadership team did the right thing.

Came here with 2 fellas that I'm friends with. It was a great time. We haven't had much snow around these parts, so the snow tubing was really fun. The staff was chill and one of them helped me win the race. It was pretty scenic aswell with mountains in the background. W trip, W life, W camelback. Also, the chick-fil-a nearby was good. We went on a sidequest on the way there and won stuffed animals from a claw machine. W life.

Honestly can't complain about the firework display, however worst freaking experience of my life! Anyone w/common sense would know that there should be more than 1 exit for 3 parking lots! And then to have high school kids in charge of traffic directing, dumbest business decision Ive ever seen!! Literally 90 minutes at a standstill! Will never ever subject myself to such stupidity ever again!!

Food was gross, cold food for 17$ is crazy. Water Park is ok. Snowboarding looks best. Wouldn't spend money again here. Hershey park is the way to go.

My family and I have been going here for years. My kids love it and the rooms. We are here now for 3- nights, it was supposed to be an early celebration for my daughter's 13th birthday. Check in was horrible and took forever, so crowded and they kept telling me to wait for a text the room was not ready. First night out- room service never came to our room everything was dusty, and dirty. Pillows do not have pillow covers, and just constantly calling the front desk to get new towels or rags. So fast forward to day two, my son is screaming and calls me over, there is a BED BUG in his bed. Already dead but nonetheless a BED BUG. I have never packed faster in my life. We didn't want another room, there was nothing that could be said to ease my mind. I just wanted to leave. We have left early and I need to be refunded for the night we did not use. It's such a shame my kids were looking forward to more activities for the other day. Rooms need to be kept cleaner and they need to pay more attention to these issues they can be a huge problem for the company! I will be following up and if not refunded speaking to a lawyer.

They have tubing but website says one thing and when want to book does not work but when get there charge you almost double ($109) They say tubing is one of the best but can say was worst one I ever been to and no slope so had to push ourselves and walk half way down. Only 7 trails open. Do not waste your time going.

Our original review, while posted in September, was from an experience in March 2022, our first visit since KSL took over and completely ruined this place. As you can see, I received a generic "thank you" comment attached to my original review suggesting that I share feedback to feedback@camelbackresort.com, even though I already did that a full nine months ago and personally spoke to three people in upper management. Other guests who left reviews here received comments from Camelback stating, "let us know what we can do to improve." Obviously they're not bothering to read the reviews because the critiques are already in the reviews themselves... Further evidence that no one at KSL is listening to anyone, there continues to be a smattering of one and two-star reviews posted here, on Google, and on TripAdvisor all to the same effect (getting less for more, understaffed, overcrowded, poorly maintained, and inexplicable new parking fees). This is clear evidence that regardless of what they may say in response to these reviews, that nothing is actually being done to better the guest experience. Probably the most damning of all, you can actually read employee reviews of this place, and it's not the least bit surprising that morale is extremely low across the board - see for yourself: https://www.indeed.com/cmp/Camelback-Resort/reviews. Testimonials straight from the resort staff corroborate that this place is severely understaffed and overcrowded. To anyone at Camelback/KSL reading this review, THIS IS YOUR SIGN! I'm not leaving this review/feedback because I want Camelback to fail. In fact, quite the opposite. I'm hoping that someone will actually listen to the HUNDREDS of customers/reviewers leaving the same feedback and do more than simply say "thank you." Don't ask "let us know what we can do to improve" and then proceed to ignore the specific and explicit feedback you're receiving in response. Many of us (including myself) remember the good ol' days when the Lodge first opened up and I am really hoping management can take action to bring this resort back up to where it once was...

I visited this ski center last weekend and had a fantastic time! The slope were well-maintained and snow quality was excellent. the staff was friendly and helpful. Additionally, we dined at the facility's restaurant and food was delicious. I definitely want to visit again!

We had an amazing stay. The kids really enjoyed so much. I did have an issue with the website upon booking so had to call. Kelly was great, very friendly. We opted for the king premier suite with balcony and it was gorgeous. Clean rooms. Beautiful view. We were on the 6th floor and didn't even have to ask (I prefer higher rooms!) We arrived at 1230 pm and did our precheck in at the desk. Fortunately, our room was ready but in the event your room isn't ready you can use the Waterpark so make sure you have your swim stuff easily accessible. Check in is 4 pm. They'll text you your room info when it is ready. The food was mediocre and expensive (we didn't come for the food so no biggie) the service was friendly, kind, fast, efficient no complaints & makes up for the prices. I've come to the realization at this point in my life with travel that resort prices can be very expensive and don't set expectations too high, particularly with family resorts. Parking is $25/night with $45 for valet. There is loading/unloading parking for 15 min.

Have to remove a star solely due to not beginner friendly for skiers. Took a day trip from Philadelphia on a Sunday as it was only 1 and 45 minutes. Purchased a twilight ticket which includes 3 PM to close. "Digital" resort. A lot of steps that removed the job of a person. Parking was paid via QR code. Lift ticket was retrieve via kiosk (purchased beforehand due to dynamic pricing). The only employee interaction was to retrieve rentals that included boots, helmets, and skis. Lockers via a kiosk. The resort did not have ski clothing rentals which is something to consider bringing beforehand to avoid out-of-pocket cost if you don't have your own. This was a slight set back as we have been to other resorts that let you rent so had to purchase clothing instead. 1 small unisex locker room that stayed overcrowded due to changing and locker access. Multiple outside and indoor lockers and bathrooms. Kitchen/ Cafe within the ski part closed at 6, lucky there were plenty of other restaurants options around the resort. The trails itself were long terrains and a good variety. They do have nice ski lifts and a neat ticketing system.

Seems like they overbook the hotel rooms. Then keep people in the lobby till they demand a refund.

This review is of Aquatopia indoor water park only, without booking a room. The good: was able to get discounted "4 pack" day passes (for 4 guests) for $200 in advance on the website. Didn't end up having to pay for parking. Most (if not all) of the slides, lazy river, hot tubs, and wave pool were open and operational (and for this I give two stars instead of one). Park is on the smaller side, meaning less walking. They provide towels for use in the park. Decent changing area, and showers in the bathroom. Lines weren't too long despite being a busy day. The bad: Rude, inefficient, and disorganized staff inside the park. Rude lifeguards citing "rules" not posted anywhere. Not enough large lockers or lounge chairs available on a busy day. Ridiculous long lines for food and drinks. Children allowed in hot tub. "Lazy" river experience hampered by too many kids not on tubes and running, swimming, kicking and splashing water - detracts from a relaxing experience. Website does not offer clear explanation of what you are purchasing (had to call and speak to a person, who was actually very helpful). Need to carry ID and credit card to get alcoholic drinks. My wife and I took our nieces here (as opposed to Kalahari) on 12/30/22 expecting a great experience based on all the "rated best water park in the area" ads online. While the park itself and the slides were fine, this place has serious issues with some of the staff not giving a eff.. Our experience with the swim up bar was THE WORST. My wife put in a food order for a black bean burger and two orders of chicken fingers with a female bartender (Chris?), who proceeded to eat chicken fingers while working and saying "I know, this is unprofessional" (my wife was sympathetic to her) and she told my wife "we got you, we got you" assuring her the order had been placed. We follow up 20 minutes later only to find out the order HADN'T been placed. She told us she would put it in. We follow up another 15 minutes later to find out it STILL HADN'T been placed. This time, a male bartender was "helping" us, and went over to the POS terminal to put in the order but we told him just cancel it and settle our tab for our drinks. In the 20-30 minutes we were waiting around, nobody bothered to clean up the pile of empty beer cans and signed charge slips from previous patrons that was sitting in front of me at my spot at the bar. Lastly, the dude who settled our tab says "happy new year - don't drink too much" which is kind of ironic considering it was almost impossible to get served, even with 5 people behind the bar and the bar itself not looking too crowded. Further, who does he think he is telling us what to do, or even implying that we MIGHT drink too much? The experience at the swim up bar was ABSOLUTELY UNACCEPTABLE. The lifeguards in the wave pool immediately spotted us with drinks - clear liquid (white claw) in a plastic cup - and told us we can't even have our TOES in the water with the drinks! Ridiculous! Then i was told a minute or two later not to put my bag in a certain area. There were no signs posted to make these "rules" known. When I approached the rope at the 5-6 ft area of the wave pool, I had the lifeguard blowing the whistle at me telling me to back off by at least 3 feet from the rope despite the fact that I'm 6 feet tall. What's the purpose of putting the rope where it is if you can't go up to it? Just move it in another foot then. Another strange but humorous quirk was with the parking fee, as a day guest. When we checked into the park, nobody asked or told us anything about it. I later asked at the park check in desk, being I didn't want my car to get towed, and was told my car won't get towed but to go back upstairs and check with the bell desk to get a card with QR code to scan. So basically parking is on the honor system and they expect YOU to do the legwork to pay them! Well, guess what? If you're not going to bother to have someone actually COLLECT it, or at least have some system in place to enforce it, I'm not going to pay for something that they shouldn't even be charging for in the first place. So we saved $12 on parking, plus the $50+ we would have spent on food and drinks at the swim up bar. Overall, not a great experience and not likely to come back. The potential for this place to be great is there, and that's the sad part. It's the staff that brings it down. Will try Kalahari next time. Bottom line: a decent value for a day trip if you can get the discounted 4 pack of passes. Not really worth much more than that.