Camelback Resort

This resort was wonderful! Visited for my 13 year old birthday and had a blast! All staff was nice and extremely helpful. We explored the indoor water park and outdoor beach! The zip lines were very fun! The ropes course is intense for those of us who haven’t done one in a while lol but the staff will help you through it! All in all must come visit!

From the moment we checked in it was a very good experience. Camille, the front desk receptionist was very helpful and friendly. She made our family of 8 feel very comfortable. We lost a necklace in the waterpark and the staff all were hands on and helped us look for the necklace. We were able to find the necklace by the time we checked out. We really appreciated everyone’s help. Rooms were big and spacious and there were free activities in the lobby that our children were able to partake in as well such as a silent party, and animal balloons. Definitely will be back.

We had an amazing stay at Camelback Resort. The rooms were spacious, clean and comfortable, perfect for relaxing after a full day of fun. The waterpark offered plenty of activities, and the mountain coaster was the main highlight. The staffs were all very friendly and attentive. Our room was a bit farther from the main lobby, which wasn’t ideal with young children. We made so many great memories and can’t wait to come back.

We just stayed for two nights for my daughter’s birthday and I cannot say enough great things. The place is so clean from the lobby, to the arcade & water park, to the rooms. There were people walking around cleaning all day. The staff went above and beyond to accommodate us and to make my daughter feel special for her birthday. This was our first trip but we will definitely be back!

We had an amazing time. There were plenty of activities to do and enjoy. The accommodations were perfect for our overnight stay, family of 7. The temperature and water of the indoor park was also perfect. I will definitely be planning to go back in the winter months to enjoy the outdoor snow activities.

We stayed for my son's 8th birthday and everything met our expectations and beyond! We had an amazing experience. The room was great, staff was great. Kim from the little desk at the front door was especially amazing in going out of her way to be helpful and kind.|Will definitely stay again.

The seamless check-In was very quick, despite being busy. The staff around the resort were super friendly and helpful and had good knowledge of your resort amenities.||The room was spotless and well maintained. My only minus, is there wasn’t any coffee making facilities, just empty plastic cups. I had no technology issues and thoroughly enjoyed my stay. Good job!

Paying to park was ridiculous! The pizza restaurant on the first floor turned customers away at 9:35 because they were closing at 10:00. I was told at the check out at 9:25 that I couldn’t get chicken tenders or fries because they already turned off the fryer. Breakfast cost $25.99 a person for a small buffet. Money pit!! The room was very expensive and would be so much better if the parking cost and breakfast were included. As much as I paid for the room, I expected to not pay additional money for parking. The water park was a lot of fun. I loved the lazy river and wave pool. The check in/out customer service staff were very friendly and helpful. Overall it was a nice night with my kids, but outrageously expensive!

"Great fireworks, but poor planning every year..." My family and I were excited to attend the Camelback Resort fireworks show this year, but unfortunately, a few major issues really impacted our experience: 1. Fireworks Started Too Late The show didn't begin until 9:38 PM, even though many guests (including us) were expecting a start time closer to 9:15 PM. Families with young children were getting restless, unsure if the show was still happening. A clearer schedule and punctual start time would go a long way. 2. Nightmare Traffic After the Show Once the fireworks ended, it was absolute chaos. We were stuck in the parking lot standstill for over an hour trying to exit. No traffic direction, no staff guiding cars, just gridlock. It really ruined the end of an otherwise fun night. 3. Wi-Fi Issues in the Parking Lot Every year, people struggle to connect to the resort's Wi-Fi during the fireworks event, especially in the parking area. Guests trying to use Apple CarPlay or Android Auto for directions couldn't connect, as the network either has no open access or denies devices. 4. Poor Cellular Service To make matters worse, cell signal was weak (just 2 bars), making it nearly impossible to navigate or communicate. Many people were stuck with no signal, which is both frustrating and unsafe during a crowded exit. Suggestions for Improvement: Start the fireworks at 9:15 PM sharp and clearly advertise the time. Hire traffic staff or police detail to manage the exit flow more efficiently. Open Wi-Fi access in the parking lot--especially during large events. Allow seamless Wi-Fi login without password or requiring sign-in. Boost cellular coverage or install temporary mobile towers (5G boosters) during high-traffic events like July 4th. We love Camelback, but these recurring issues need attention. With better planning, this could be a top-tier family experience instead of a stressful one.

HORRIBLE Experience - Special Needs Families, Stay Away! My recent stay at Camelback was absolutely awful and deeply upsetting as a mother of a child with autism and medical needs. From the moment I checked in, I was treated with rudeness, ignorance, and complete lack of compassion. The woman at check-in, Lala, claimed to be a supervisor but treated me like a burden. I booked a room that clearly sleeps six people, yet she refused to give me six wristbands and told me I'd need to pay $50 for extras. When I explained my situation, she dismissed me and sarcastically told me to "talk to the fire marshal." Her tone was condescending, like I didn't understand basic policy, and she made me feel small and disrespected. I also had requested accommodations for my son, who takes seizure medication that must be refrigerated. I never received a check-in message, and my son's medication was at risk. When I asked for help, the staff was cold and unhelpful. Eventually, another front desk agent (not Lala) had no issue giving me the rest of the wristbands, which proved how unnecessarily cruel Lala was being. Even worse, when my sister went to speak to staff because I was visibly upset, someone told her that they were "on the lookout for me and my party." What does that even mean? My "party" includes a special needs child. That comment was offensive, discriminatory, and completely out of line. Lala continued her unprofessional behavior at checkout--secretly charging me $75 because I got my room 30 minutes early. I only accepted the early check-in to refrigerate my son's seizure medication! She refused to remove the charge until I told her I was contacting my credit card company for fraud. Disgusting. I am a special needs mom. I deserve better. My son deserves better. No family should ever be treated this way. I will never return to Camelback. I'll continue to go to Great Wolf Lodge, where staff are trained, kind, and inclusive. I will also be sharing this experience across every parenting platform, special needs blog, and my TikTok following. You messed with the wrong mom.

We came here to celebrate my husband's birthday we go here 2 hours early the check in is at 4 pm is 5 pm and we still waiting for our room we have a 11 months old baby they told us to wait at the water park but we have all our thing with us this place is so packed I think they are under staff we are not having a good time for the contrary we wasting all day being here waiting we will never come back i recommend to go somewhere else

Great spot for indoor Waterpark, and for the snowboarding in the winter time. The resort itself was pretty nice with good views. Lots of things to do around the resort as well

Dear Camelback Resort Management, I am writing to formally complain about my stay at your resort on June 29, 2025, in Room 368. ITINERARY NUMBER IS 5164B3554650 Room 1 Confirmation #: CI5F3H7W According to your policy, the check-in time is at 4:00 PM. However, I did not receive my room until 7:00 PM. I waited for three hours with my children while other guests were able to check in on time. This delay caused my children to become upset and cry, as we missed the entire afternoon to enjoy the waterpark and have dinner. This was a very disappointing and stressful experience for my family. I paid $280 for one night expecting quality service and a smooth check-in process, but instead, we lost valuable time that we had planned to spend enjoying the resort. Due to this significant inconvenience and the negative impact on my family's experience, I kindly request a partial or full refund for the night of June 29, 2025. Please find attached any relevant booking confirmations and proof of payment. I hope you will take this matter seriously and respond promptly. Thank you for your attention and understanding.

Although I am not even close to being done with my stay, I just had to leave a review for the wonderful woman named Yakidah at the check in desk. First, she greeted myself and my family with a huge smile and positive attitude which you don't see often, unfortunately. She was so accommodating to helping us check into our room after I explained that I had a daughter with severe food allergies and needed to find somewhere to refrigerate her special milk and food. She went out of her way to check if our room was ready when we got there (a little bit before check in time) and sure enough was able to get us settled and I was able to put everything away in the proper place I needed for my daughter. I cannot say enough about how impressed I was with her - her professionalism, her empathy and compassion in taking my situation seriously and the way she did it all with a smile on her face! I never felt like I was bothering her by explaining my situation. If you have her training all the new employees I know you would have 5 stars across the board. Thank you again Yakidah!!!

Do NOT waste your money! I spent over $2300 for our room, there was hair in the one bathtub, the other had a mini hair rubber band, the sink had coffee grounds and food in it, and the best was I shut the bedroom door and there was a random flipflop behind it. They clearly do NOT clean nor do they care. We went to the front desk and spoke with the "front desk manager" whom said there was NOTHING she could do, we had to wait until morning and speak with housekeeping! She was so unprofessional, rude, and uncaring, absolutely a disgrace! She really shouldn't be a manager if you ask me especially working in management there is always something or someone you can contact to resolve issues. We were told housekeeping would come back to our room and clean it, well that NEVER happened. There was also missing tile in the bathroom, cracked bathtub, chunks of the wall missing! I have stayed at Hampton Inn, quality inns and best western a heck of a lot nicer than this place! Go down the road to GWL, I regret EVER coming here!

Decided to pull my kids out of school and come from Thursday to Saturday and I am so glad we did that!!! We arrived on Thursday Oct 11 and the resort was EMPTY! It was so perfect. Parking is self parking or they also offer valet service. We checked in at 4 and arrived to the water park at 5. There was literally no one there. We walked onto every slide. The wave pool and lazy river were empty - it was a dream. The waterpark needs some maintenance/updating it looked run down. However everything was maintained very clean.The burger place inside of the waterpark served a decent pizza and chicken burger. They also have a refillable souvenir cup for $12. The waterpark has showers and changing rooms. Best thing we did was pay for the bed and breakfast - totally worth it. We ate breakfast at the buffet restaurant Hemisphere located in the lobby. They had everything you could possibly want for breakfast not to mention the best pancakes I think I've ever had! If you don't do the bed and breakfast option when you book then the breakfast here will run you at about $25 per adult and $20 per child. At night the only restaurant that's opened late is trails end or the graffiti restaurant in the arcade if not you'll have to leave the resort and find something local. Trails end was delicious I recommend grabbing dinner there. We also had dinner at Berrelli's- an Italian restaurant. Loved that we visited this resort during the month of October the weather was perfect. We did the mountain coaster. 2 adults and 2 kids with the hotel discount was $50. Purchase in person not on the website so you can get the deal. Mountain coaster was so much fun- be sure to wear closed toe shoes. Outdoors they offered many fall activities - only on the weekends- pumpkin carving, mini golf. I was disappointed in the ATVs you have to be 5"2 to be a passenger so my kids couldn't get on. We checked out on Saturday - we asked for an extra hour until 12 and they declined so check out was at 11am. On Saturday the resort was filled with ppl so glad we were checking out the breakfast was packed. The had a cute donut decorating station in the lobby. The arcade was also pretty cool my kids enjoyed playing there as well. Overall I do recommend coming here - I would like to return especially to ski. The room was clean and had everything we needed including a fridge, microwave and small stove.

I am only writing about the Aquatopia water park, because that's where I visited and didn't stay at the resort. They have a strict no outside food policy, which is unfair to those who have food allergies or other issues and the water park only has one concession area with typical burger/sad looking pizza/ fried everything type of menu. Luckily they were kind enough to understand we had 70 students who all brought lunch from home and gave us an area to have lunch before entering the park. It was not too crowded on a Friday afternoon but it was also July . The water looked very clean and the staff working was attentive and friendly. The kids loved the rides and the wave pool/hot tub area. I don't "do" indoor water parks with my own family but this is a nice alternative for the colder months (it was very humid in there!).

late check in and first floor very dissatisfied and long line had to park far away not worth the money

Camelback Resort is overpriced for what you get. You're essentially paying for a basic hotel room and waterpark--no free parking, no continental breakfast, and on top of that, they tack on taxes and a resort fee that alone cost as much as a basic hotel night elsewhere. The real nightmare, though, was customer service. I was incorrectly charged in December and spent hours on the phone with reservation agents who couldn't help. When I tried to contact billing, no one answered--four voicemails over eight days went ignored, and multiple emails over 14 days were never responded to. Even trying their direct number and internal phone system led nowhere. On top of that, when I added a day to my reservation, they somehow deleted my last night instead--which nearly left us without a room on a busy weekend. It took multiple calls to fix it, and while an agent eventually upgraded us and honored our original price, it was the bare minimum given all the hassle. Snow tubing was another disappointment. Last year, it sold out, so I planned ahead and paid $89 per person for tickets--only to find out at check-in that hotel guests get a discounted rate of $71. Yet, no one could refund me the difference, and instead, I was given another email address that--unsurprisingly--no one has responded to. With eight tickets purchased, that's a huge overcharge that should be refunded. Overall, the resort lacks customer service, is overpriced, and does little to resolve issues. For the money you spend, you'd expect a much smoother and more accommodating experience. Not worth it.

The rooms were big, hotel staff were also good, and Waterpark staff were good but they nickel and dime you for everything. Sure some stuff is overpriced such as the food in the Waterpark or the breakfast buffet but some things were ridiculous such as charging for parking? Sure I can see them charging for valet parking but to also charge for regular parking seems ridiculous and if you want to go anywhere else on the property, you're supposed to pay for parking again. The staff at the mountain rollercoaster were so so especially at the entry - they had the area closed off, were not helpful, and had attitudes. The other rollercoaster staff were good (ticket area and end of the ride) The prices are high especially when it's off season so I don't know if I'd come back

Camelback has a nice little Waterpark. I'd say it's better suited for young kids. Is it clean? Not really, but what Waterpark is? Lower your expectations a bit and you'll have a great time!

Slow day. No long lines. Even though previous reviews were mixed. Today was a great day. No long wait to the conveyor belt. Definitely maximize my two hours. It didn't felt like it was that long. We went ten times today. Staff was very nice from the parking attendant (didn't know that I had to pay $12 for parking), to the snow tubing area and Keira (phone customer service)helped me with explaining the policy when making an appointment. We have seen walk-ins but since it was slow, they were able to accommodate walk-in customers. I would return on a weekday and had that winter advisory happening (smile). Overall, it was a memorable experience.

Honestly can't complain about the firework display, however worst freaking experience of my life! Anyone w/common sense would know that there should be more than 1 exit for 3 parking lots! And then to have high school kids in charge of traffic directing, dumbest business decision Ive ever seen!! Literally 90 minutes at a standstill! Will never ever subject myself to such stupidity ever again!!

Food was gross, cold food for 17$ is crazy. Water Park is ok. Snowboarding looks best. Wouldn't spend money again here. Hershey park is the way to go.

My family and I have been going here for years. My kids love it and the rooms. We are here now for 3- nights, it was supposed to be an early celebration for my daughter's 13th birthday. Check in was horrible and took forever, so crowded and they kept telling me to wait for a text the room was not ready. First night out- room service never came to our room everything was dusty, and dirty. Pillows do not have pillow covers, and just constantly calling the front desk to get new towels or rags. So fast forward to day two, my son is screaming and calls me over, there is a BED BUG in his bed. Already dead but nonetheless a BED BUG. I have never packed faster in my life. We didn't want another room, there was nothing that could be said to ease my mind. I just wanted to leave. We have left early and I need to be refunded for the night we did not use. It's such a shame my kids were looking forward to more activities for the other day. Rooms need to be kept cleaner and they need to pay more attention to these issues they can be a huge problem for the company! I will be following up and if not refunded speaking to a lawyer.

BEWARE! Nowhere on the snow tubing ticket link (screenshots attached) does it say the tickets are for 2 HOURS ONLY from time of reservation, but are promoted as "Day Passes". My family and I came from 3+ hours away and only were able to use 1 hour of time before being told our time was up. Passes are based on registration time and NOT time of arrival so make sure you get their early! Management wouldn't extend our time and kids were upset as we wouldn't have left the slope to get lunch had we known it was 2 hours only. Staff was talking amongst themselves and not friendly when asking for help. It seemed like we were interrupting their conversations. The photo booth closed early (around 2:45pm on weekend) so we couldn't see our family photo taken on the slope. Also, Keep in mind this is OPENING WEEKEND! Highly disappointed and suggest other snow tubing locations as we wont be back here. I use to come as a child, but my childhood memory is ruined after this experience. At the very least, add the 2 hour session time period in the INFO tab of the snow tubing ticket section.

To say we enjoyed our stay was an understatement. It was a first time there. I had stayed at Great Wolf years ago but never Camelback. Camelback is better in my opinion. We were so happy with every aspect of our stay. Upon arrival, they upgraded our room to a 2 bed 2 bath suite. We originally booked a 1 bedroom suite so we were really happy for the upgrade. Our stay included free passes to the indoor waterpark, Aquatopia. The room was CLEAN. And I am a germaphobe and am incredibly critical when it comes to hotels . But it was clean and smelled so nice. The waterpark was also nice . My only complaint was it was so hot I felt a little sick at one point but it was the hottest weekend of the summer so far so that's not their fault. They did a complimentary movie and fireworks at the outdoor waterpark at night . Our kiddos loved it! They restaurants had solid food and the staff at both places we went were very nice and attentive. I even felt like other families staying there didn't bring any drama. There was no one there with a chip on their shoulder. Everything exceeded our expectations. We loved it so much we're already planning coming back with family next year .

Decided to try Camel Back this year as opposed to the two two popular locations. Mistake, can't get through on the phone, on hold over an hour multiple days trying to make Thanksgiving dinner reservations. Even emailed them, finally made them on open table. The beds were so uncomfortable and the pillows were awful. People at the front were rude. I just have selected Kalaharie. Their water park is 3rd out of 3. Kalarie is 1, great wolf lodge 2 and they are distant 3. Also they nickel and dime you for everything. It might be good for skiing but I'm done with this place. The food is average but just okay. Not many healthy options. We also thought we paid for a suite but it clearly wasn't. Just an all around bad experience

If I could give Camelback Resort negative stars, I would. This place is an absolute disgrace, and I can't even begin to describe how horrifically awful our experience was. We booked a night here for our family and three others, hoping to enjoy a nice mid-winter getaway. We were excited for the waterpark and nighttime tubing--until we checked in and learned the horrific truth: the ENTIRE resort had NO RUNNING WATER. Not a single person at check-in had the decency to mention this, leaving us to find out the hard way. When we tried to use the bathrooms to change for the waterpark, we were hit with the sight of toilets overflowing with waste--disgusting, foul-smelling filth. The stench was unbearable, and the entire bathroom floor was covered in it. The situation was nothing short of a health hazard, and no one at Camelback seemed to care. We immediately rushed back to the front desk to cancel our reservations and get out of there as fast as possible. But the staff? Absolutely no urgency, no apology, no care. When one of our friends asked where she could use the bathroom, the staff had the audacity to tell her there was a "complimentary shuttle" to another location for tubing--and that we'd have to wait for it, as if that was a reasonable solution. While waiting, we literally saw someone in the lobby peeing in a cup because there was nowhere else to go. This is the level of neglect Camelback is running on. We canceled our stay and rebooked at another indoor water park, where everything worked like a normal resort should. Clean bathrooms, friendly staff, and no health risks. Camelback, on the other hand, is a joke. But here's where it gets even worse: Camelback still hasn't refunded 3 out of the 4 families involved. I had to dispute the charges with my credit card company because this so-called "resort" refuses to take responsibility for their absolutely appalling failure.

*THIS PLACE IS ALL PAID PARKING * General parking $12 Premium parking $35 ---------------------------------------- This review is based on the experiences on the ski mountain. I found out that Camelback has just joined Ikon Pass and was kinda happy because we used to go snowboarding there over a decade ago and we had such great time so we decided to plan overnights trip there. We booked a hotel nearby for staying overnights during the week hoping to avoid crowds and traffic. We were very excited and looking forward to this trip. As we were passing the sign says Camelback Resort I spotted a small parking lot with the sign saying "General Parking $12" and I thought to myself "Nah, this must be for snow-tubing visitors". We continued driving along the road following the sign for ski area. Once we arrived at the parking areas, we both saw a sign saying "Premium Parking $35" and "General Parking $12" so we decided to ask one of the staff and was told they are all paid parking. We have been to many ski resorts and never seen any places that charge for general parking and with very expensive parking fees. I started to have a bad feeling about the place and didn't want to go. But my husband convinced me to go since we were already there we had no choice but to pay for it. Unfortunately I got injured while snowboarding and was helped by ski patrol team. They were really nice and helpful. I found out later that they are all volunteers and don't get paid which is really nice of them. (The 2 stars are for this and this only. But the ski patrol team deserves 5 starts out of 5.) Anyhow we had to cut our trip short and go back but there is no way we will go back there again. Note: For parking, they will give you a card with QR code to scan to pay. Not sure how they enforce this but heard they have tow trucks ready on site. Not a very welcoming place to go, honestly. But I'm sure they are making fortunes out of the parking fees.

Terrible spend the extra money and go to wolf lodge Left me at the snow tubing for 30-45min for a ride back to the hotel The all you can eat breakfast spot was trash almost everything tasted horrible Terrible resort They gave me no bell hop carrier so I had to bring all my stuff to my car in multiple trips There one parking lot is on the side of the road felt like I was hitching a ride walking up and down it

I've never been ANYWHERE where so many people hate their jobs all in one place. Heaven forbid you have a question about lift tickets, reservations, or eat any of the resort restaurants - no one can help and the service is abysmal. I've been to McDonald's with better service. No one looks you in the eye, if you say good morning they just look at you as if you're disrupting their day. And it wasn't just one or two people, it was EVERY SINGLE PERSON we encountered. It makes me wonder if this behavior is part of their onboarding program. It's no wonder why they're 2.7 stars and they have no interest in getting better. Overcrowded, overpriced, overrated. One and done for my family and I - lesson learned.

We had an amazing stay. The kids really enjoyed so much. I did have an issue with the website upon booking so had to call. Kelly was great, very friendly. We opted for the king premier suite with balcony and it was gorgeous. Clean rooms. Beautiful view. We were on the 6th floor and didn't even have to ask (I prefer higher rooms!) We arrived at 1230 pm and did our precheck in at the desk. Fortunately, our room was ready but in the event your room isn't ready you can use the Waterpark so make sure you have your swim stuff easily accessible. Check in is 4 pm. They'll text you your room info when it is ready. The food was mediocre and expensive (we didn't come for the food so no biggie) the service was friendly, kind, fast, efficient no complaints & makes up for the prices. I've come to the realization at this point in my life with travel that resort prices can be very expensive and don't set expectations too high, particularly with family resorts. Parking is $25/night with $45 for valet. There is loading/unloading parking for 15 min.

If I could give this place negative stars, I would. This "resort" is a disgusting, negligent excuse for a business, and the experience we had here was nothing short of a nightmare. I booked a night for our family and three others, hoping to have a fun mid-winter getaway with the kids. We were excited about the waterpark and nighttime tubing--until we arrived and were greeted with the horrific news that the ENTIRE resort had NO RUNNING WATER. Not a single person at check-in thought it was worth mentioning that basic, essential facilities were completely non-functional. We didn't find out until we tried to use the bathrooms to change for the waterpark, and the toilets were literally overflowing with disgusting filth. It was beyond revolting--an absolute health hazard. When we went back to the front desk to cancel our reservations, hoping to escape the nightmare, the staff didn't even care. They didn't apologize. They didn't offer any solution. The lack of empathy was staggering. Instead, one of the staff members had the nerve to tell a friend of ours that there was a "complimentary shuttle" to a different location for tubing--because, of course, you have to leave the resort to use a working bathroom. Her calm reaction to this insult was a true exercise in restraint. We immediately canceled and managed to rebook at a nearby resort, where basic sanitation and customer service actually exist. But of course, Camelback hasn't refunded 3 out of the 4 families who were completely screwed over by their incompetence. I had to dispute the charges with my credit card company because Camelback refuses to take accountability for their utter failure. Let's be clear: Camelback Resort is a place that actively chooses to neglect its guests. The staff is completely indifferent to the well-being of the people who are paying to stay there. They don't care about your health, your experience, or your time. They only care about taking your money and offering nothing in return. If you value your health, sanity, or just basic decency, do yourself a favor and stay as far away from this dump as possible. No one in their right mind should ever support a place that treats guests like this. Camelback Resort, you should be ashamed. If the staff had any dignity or self-respect, they would walk out tomorrow. This place doesn't deserve a single customer.

This is going to be a pretty extensive review of the hotel room, food services, arcade, and Auqatopia, so please hang in there with me! When my family and I arrived at Camelback for an overnight mountain getaway, we received a "passport" containing our bracelets that double as room keys, information brochures, and menus for the on-site restaurants. I thought this was a great touch to help us get acclimated and feel welcomed to the resort. We found our room after weaving through a hallway of neon green and gray carpeting (a little too "ninja turtle" for my taste, but hey, at least it was all clean!) We stayed in a suite with two bedrooms, two bathrooms, and a sitting area with a couch, table setting, and TV. The room had everything that we could possibly need--from extra pillows to complimentary shampoo and conditioner. I'm usually wary of hotel showers due to the bad water pressure and cheap soap, but I was pleasantly surprised with the shower/bath combo in the Camelback room. The water pressure was perfect and the shampoo and conditioner smelled nice and didn't mess up my hair. The beds were extremely comfy, perfect for a restful night's sleep after a crazy night of waterslides. Speaking of the water park, it was nothing short of AWESOME! I remember visiting Aquatopia when I was much younger, and I think I had even more fun at this trip than I did when I was a kid! The park is split up by "age group", with a splash pad for toddlers near the wave pool by the entrance, a tower of smaller slides near the lazy river, and larger, more "extreme" slides in the back. There are two floors of lounge space, and I chose to sit on the second floor by the bigger slides because the chairs were more spread out with more room to relax. The chairs by the wave pool were packed together in tight rows, which made me feel a little claustrophobic. Since we visited on a Wednesday night during the offseason, there were no lines for the water slides and we could do every ride in about an hour. The Venus Slydetrap was certainly one of my favorites, as it combined a water coaster with a "river rapids"-type ride, complete with a "toilet bowl" element. The raft fits up to 6 people, so bring all your friends on this one! Another one of the best slides had a touchscreen where riders could select a "theme" for the ride, complete with music and flashing lights. I went down the slide four times to try out all four themes, and if felt like a totally different slide each time! I loved the personalized experience this ride offered. Another hit with my family was the lazy river. It had an "Indiana Jones"-Esque theme, and I was very impressed with the decorations. It seemed like a lazy river one would see at a Disney World water park! Finally, we really enjoyed the indoor/outdoor hot tub. Relaxing in a hot tub in the mountains was a magical Poconos experience. Another thing I really appreciated about Aquatopia was that there were several lifeguards on duty. There were at least two lifeguards at each water attraction, and they were all pretty friendly and attentive. Aquatopia offers complimentary towels, so don't worry about lugging some over in your suitcase! If you get hungry during your trip, Auqatopia has a snack shack and a bar, but make sure you bring your ID to the water park! Aquatopia always cards. Connected to Auqatopia is Arcadia. Arcadia has several arcade games, a hall of mirrors, three themed escape rooms, and four lanes of duck pin bowling! You could spend DAYS in Arcadia without getting bored. There's another "food court" in Arcadia, but it closes earlier than the restaurants on the main floor, so I didn't get to try it. The arcade cards pre-loaded with "credits" are pretty expensive, but there are lots of deals and discounts. My family ate dinner off-site, but we stopped by the sweet shop in the lobby for dessert. While the display of the desserts was pretty, I was less than impressed with the taste of my black and white cookie. My sister didn't enjoy her cookie either, and she ended up throwing it away. However, the food at the Trails End Bar and Grill looked pretty good. Keep in mind, meals are separate and there is no included food with your stay. Finally, I was extremely impressed with the hundreds of activity options offered at the hotel! Since it's spooky season, there were a lot of Halloween-themes events. However, there are activities fit for all ages and interests! I would love to have a longer stay at Camelback, and maybe I can try my hand at skiing next time!

Just go to wolf lodge instead. This place feels like a total money grab. Everything seems to cost extra money, the food and drinks are expensive and even the "concierge" desk is just a front to people trying to sell you some time share thing. No one seems to be able to answer your questions and everything needs to be booked online, but online seems to be missing key information. We booked a couple activities just to find out people in our party did not meet height/ week requirements. This led to a huge ordeal to get a refund. Other than those people trying to sell us some sort of vacation package at the concierge desk, pretty much everyone that worked here seemed rude and disinterested. We came here, rather than wolf lodge, due to the amount of additional activities however we have found it so difficult to do the activities because they frequently are not staffed. We wanted to do the ropes course and were told that it would be available between 6 and 6:45. Really?! 45 minutes? Considering there is wolf lodge and a Kalahari in the area, you would think they would try harder. We will not come back here again.

I have a 'pro hack' when it comes to (waterpark) resorts... you need to go in like it's a casino and expect to lose/spend (too much) money. It really lessens the pain... otherwise I'd be giving this place 1 or 2 stars. Clean, spacious rooms. (I'm not sure I'll ever understand or be comfortable with the 'sink is outside of the bathroom' that seems to be a 'thing' with waterpark-resorts in PA.) Overlooking the usual gripes (one-ply toilet paper, towels not big enough for the average adult) in our room our A/C constantly dripped water and I only found out the hard way when my luggage was wet because there was a three-foot-in-diameter "wet spot" on the carpet. (Our AC unit also had a 'leak' that went outside into our ground-level patio floor as well.) Them having the nerve to charge you for parking (I mean... they have this massive parking lot with countless spaces for cars already!) and it's twice as much for their valet service?! Awful. They tack on a 'resort fee' (daily) that goes on top of the overall cost, not to mention parking charges and... They automatically add 18% gratuity. Seems fair when you're having breakfast, right? But when it's just a drink (or two)? Woof. What we dug: you text room service and they were always quick to replace/replenish towels and they came to do a quickie-room-spruce usually around dinnertime when we were out which worked out perfectly for us. Ideal age range for kids: 9 to 12. (My kids are on the cusp of turning 15 and had 'aged out' of a few parts of the place that would've kept them entertained for a longer spell.) "AQUATOPIA" (indoor waterpark) - not as big as DreamWorks' indoor waterpark (much closer to where I live) but this was a blast. Expect to get your steps in and have those calves burning from all the stairs you'll be climbing but it doesn't get much better than experiencing the "Venus SlydeTrap" or "Storm Chaser" with your family. "CAMELBEACH" (outdoor waterpark) - bigger and badder (meant positively!) and with more rides for my entire family (of 4) to partake in together. Probably my favorite 'section' of Camelback. "ARCADIA" - two levels with a bit of everything... from money-wasters (for those just looking to accumulate "tickets") to bumper cars to escape rooms (we did one and won! - but needed two clues because some of those puzzles were insane), laser tag (my very first time going to one of them and I absolutely loved it!), rock climbing, regular arcade games, etc. FOOD OPTIONS: (the legit joints will get their own Yelp reviews but a quick summary...) not too many places overall. Overall favorite: Trails End (hands down) Overall worst: Graffiti Pizza (absolutely atrocious) OUTDOOR ADVENTURES: after checking-in we dove right in and hit the 'Mountain Coaster' and it was awesome. Was it really worth almost $80 for a family of four? No way. (For the cost they should've let you go two times, right?) I still loved it - and that's coming from a guy afraid of roller coasters. We tried - but failed - to book the 4,000' zipline adventure and my kids weren't interested in the UTV rentals, sunbowl tubing or the segway tours. (Some looked more promising than others but each will cost a pretty penny to do, of course.) "WE CARD EVERYONE" - momma mia, this one. First off: they really do. But... who the heck is carrying around their wallet or driver's license when you're soaking wet from the lazy river or even sneaking off to Oasis for an adult beverage when your kids are hitting The Constrictor (ride) for the umpteenth time. If we're able to send passengers to the edge of space to make Jeff Bezos even richer - I do believe you can make your resort-bracelet to also include our ID/age to be used in place of our actual license. The resort was (mostly) well-kept and clean. (I can't knock them if this arcade game had a wet towel on it, or that flight of stairs had junk on them or finding cigarette butts where it clearly states NO SMOKING... these were my fellow vacationers that try their best to ruin it for everyone else.) Overall... my family had a good time. Was it worth the money? Would we come back again? Ahhhh....

We had some challenges that were quite frustrating but in the end, their leadership team did the right thing.

Came here with 2 fellas that I'm friends with. It was a great time. We haven't had much snow around these parts, so the snow tubing was really fun. The staff was chill and one of them helped me win the race. It was pretty scenic aswell with mountains in the background. W trip, W life, W camelback. Also, the chick-fil-a nearby was good. We went on a sidequest on the way there and won stuffed animals from a claw machine. W life.

They have tubing but website says one thing and when want to book does not work but when get there charge you almost double ($109) They say tubing is one of the best but can say was worst one I ever been to and no slope so had to push ourselves and walk half way down. Only 7 trails open. Do not waste your time going.

We enjoyed our stay here. We came not during peak season which was perfect - no lines at the water park. We got a free upgrade to a room with balcony. Room was comfortable and everyone was friendly.

4 starts because their surf simulator was absolutely fun and the lifeguards they had were very encouraging and some of them were mad skilled. I even tried the stand up surfing part and lasted 30 seconds! (*debby Ryan meme*) Apart from that the aquatopia place itself is relatively small but offer the big crowd pleasing things like, lazy river, water slides, wave pool and a swim up bar. My only thing is that you can go through the whole park in like an hour. The wave pool isn't like other wave pools with fun/risky-ish waves, it's quite tame. And the lazy river doesn't have enough floaters and is about a 5-8 min ride along. Then, because of space the slides are super short. Fun!!! Don't get me wrong but short. I thoroughly enjoyed my time there and am glad I got to experience it but for the price, ehhhh (~$80+tax per person). However, hire guests can enter the park for free. As always thank you for the service and God bless yalll!!

I visited this ski center last weekend and had a fantastic time! The slope were well-maintained and snow quality was excellent. the staff was friendly and helpful. Additionally, we dined at the facility's restaurant and food was delicious. I definitely want to visit again!

Seems like they overbook the hotel rooms. Then keep people in the lobby till they demand a refund.

Came in to go the the restaurant called the trailers end. Ask the receptionists where it's located. They tell us to follow the path on the ground. It's a mile walk. And it's closed when we get there. We walk all the way back and we get it's a sorry from some Old guy trying to sell us a 3 week vacation and he says the receptionists know the restaurant is closed.

I will never come to this place again. A random man walked by and touched my 2 year old daughter's face!! I contacted security, they confronted him, he admitted to doing it. They told me they'd do an investigation and let me know. I ran into this creep in the lobby so I got a supervisor involved again. They contacted The local police department, which came and took a report, where he again admitted to touching her! I was given the opportunity to file a complaint but l'd have to come to court, but i live 3 hours away so I declined. I thought the hotel would at least tell this man he would have to leave, but THE HOTEL STILL ALLOWED THIS MAN TO STAY! I was told they are not going to evict him! WHATTTT??!! I brought my family here to enjoy ourselves and feel safe, yet they allow creeps like this here! The next day, Daytime security manager Chris Jones advised me that the man was no longer there. He also offered my family ice cream and would come to Check on us. Well he lied. Saw the creep 2 hours later still there and Chris Jones never came to check on us or get my kids the ice cream he promised them. I also reached out to their director of risk and safety, Melissa Headen, where I've left her 3 voicemails in 4 days and she still hasn't gotten back to me! Be aware! Watch your children, and spend your hard earned money at places that actually care about the safety of their customers!! THIS PLACE DOES NOT!!!

Ok, so, you're not booking the Ritz Carlton right? You should know that if you are a seasoned traveler. There are definitely some issues here with the restaurants and housekeeping, but they were so kind and eager to make things right. I was also charged for parking even though I didn't have a car parked. My fault for not following up and requesting a refund. So beware of that. However, this place is great for kids and we always have a fun time just relaxing and hanging out in Aquatopia. I highly recommend upgrading to the VIP area in Aquatopia. Brittany and Matt are amazing and they will make your day special. The game room and rope course are great for kids. I wish I could remember the names of all of the staff who have made our frequent visits here extra special. We love it here!! Cant wait to go back!!!! My 5 star rating is based on an all of our stays, the effort and kindness of the staff if something goes wrong, and the fun times we have had here, regardless of some hiccups. Have an open mind and enjoy the moment.

The only thing that needs to be better is the Burgers and More snack bar in the water park. I waited 35 minutes for a chicken BLT sandwich but instead of lettuce and tomato I got salsa and guac. Overall I give burgers and more a 1 star review. Aquatopia gets 4 stars. Therefore, 2.5 stars avg

Our original review, while posted in September, was from an experience in March 2022, our first visit since KSL took over and completely ruined this place. As you can see, I received a generic "thank you" comment attached to my original review suggesting that I share feedback to feedback@camelbackresort.com, even though I already did that a full nine months ago and personally spoke to three people in upper management. Other guests who left reviews here received comments from Camelback stating, "let us know what we can do to improve." Obviously they're not bothering to read the reviews because the critiques are already in the reviews themselves... Further evidence that no one at KSL is listening to anyone, there continues to be a smattering of one and two-star reviews posted here, on Google, and on TripAdvisor all to the same effect (getting less for more, understaffed, overcrowded, poorly maintained, and inexplicable new parking fees). This is clear evidence that regardless of what they may say in response to these reviews, that nothing is actually being done to better the guest experience. Probably the most damning of all, you can actually read employee reviews of this place, and it's not the least bit surprising that morale is extremely low across the board - see for yourself: https://www.indeed.com/cmp/Camelback-Resort/reviews. Testimonials straight from the resort staff corroborate that this place is severely understaffed and overcrowded. To anyone at Camelback/KSL reading this review, THIS IS YOUR SIGN! I'm not leaving this review/feedback because I want Camelback to fail. In fact, quite the opposite. I'm hoping that someone will actually listen to the HUNDREDS of customers/reviewers leaving the same feedback and do more than simply say "thank you." Don't ask "let us know what we can do to improve" and then proceed to ignore the specific and explicit feedback you're receiving in response. Many of us (including myself) remember the good ol' days when the Lodge first opened up and I am really hoping management can take action to bring this resort back up to where it once was...

Have to remove a star solely due to not beginner friendly for skiers. Took a day trip from Philadelphia on a Sunday as it was only 1 and 45 minutes. Purchased a twilight ticket which includes 3 PM to close. "Digital" resort. A lot of steps that removed the job of a person. Parking was paid via QR code. Lift ticket was retrieve via kiosk (purchased beforehand due to dynamic pricing). The only employee interaction was to retrieve rentals that included boots, helmets, and skis. Lockers via a kiosk. The resort did not have ski clothing rentals which is something to consider bringing beforehand to avoid out-of-pocket cost if you don't have your own. This was a slight set back as we have been to other resorts that let you rent so had to purchase clothing instead. 1 small unisex locker room that stayed overcrowded due to changing and locker access. Multiple outside and indoor lockers and bathrooms. Kitchen/ Cafe within the ski part closed at 6, lucky there were plenty of other restaurants options around the resort. The trails itself were long terrains and a good variety. They do have nice ski lifts and a neat ticketing system.

This review is of Aquatopia indoor water park only, without booking a room. The good: was able to get discounted "4 pack" day passes (for 4 guests) for $200 in advance on the website. Didn't end up having to pay for parking. Most (if not all) of the slides, lazy river, hot tubs, and wave pool were open and operational (and for this I give two stars instead of one). Park is on the smaller side, meaning less walking. They provide towels for use in the park. Decent changing area, and showers in the bathroom. Lines weren't too long despite being a busy day. The bad: Rude, inefficient, and disorganized staff inside the park. Rude lifeguards citing "rules" not posted anywhere. Not enough large lockers or lounge chairs available on a busy day. Ridiculous long lines for food and drinks. Children allowed in hot tub. "Lazy" river experience hampered by too many kids not on tubes and running, swimming, kicking and splashing water - detracts from a relaxing experience. Website does not offer clear explanation of what you are purchasing (had to call and speak to a person, who was actually very helpful). Need to carry ID and credit card to get alcoholic drinks. My wife and I took our nieces here (as opposed to Kalahari) on 12/30/22 expecting a great experience based on all the "rated best water park in the area" ads online. While the park itself and the slides were fine, this place has serious issues with some of the staff not giving a eff.. Our experience with the swim up bar was THE WORST. My wife put in a food order for a black bean burger and two orders of chicken fingers with a female bartender (Chris?), who proceeded to eat chicken fingers while working and saying "I know, this is unprofessional" (my wife was sympathetic to her) and she told my wife "we got you, we got you" assuring her the order had been placed. We follow up 20 minutes later only to find out the order HADN'T been placed. She told us she would put it in. We follow up another 15 minutes later to find out it STILL HADN'T been placed. This time, a male bartender was "helping" us, and went over to the POS terminal to put in the order but we told him just cancel it and settle our tab for our drinks. In the 20-30 minutes we were waiting around, nobody bothered to clean up the pile of empty beer cans and signed charge slips from previous patrons that was sitting in front of me at my spot at the bar. Lastly, the dude who settled our tab says "happy new year - don't drink too much" which is kind of ironic considering it was almost impossible to get served, even with 5 people behind the bar and the bar itself not looking too crowded. Further, who does he think he is telling us what to do, or even implying that we MIGHT drink too much? The experience at the swim up bar was ABSOLUTELY UNACCEPTABLE. The lifeguards in the wave pool immediately spotted us with drinks - clear liquid (white claw) in a plastic cup - and told us we can't even have our TOES in the water with the drinks! Ridiculous! Then i was told a minute or two later not to put my bag in a certain area. There were no signs posted to make these "rules" known. When I approached the rope at the 5-6 ft area of the wave pool, I had the lifeguard blowing the whistle at me telling me to back off by at least 3 feet from the rope despite the fact that I'm 6 feet tall. What's the purpose of putting the rope where it is if you can't go up to it? Just move it in another foot then. Another strange but humorous quirk was with the parking fee, as a day guest. When we checked into the park, nobody asked or told us anything about it. I later asked at the park check in desk, being I didn't want my car to get towed, and was told my car won't get towed but to go back upstairs and check with the bell desk to get a card with QR code to scan. So basically parking is on the honor system and they expect YOU to do the legwork to pay them! Well, guess what? If you're not going to bother to have someone actually COLLECT it, or at least have some system in place to enforce it, I'm not going to pay for something that they shouldn't even be charging for in the first place. So we saved $12 on parking, plus the $50+ we would have spent on food and drinks at the swim up bar. Overall, not a great experience and not likely to come back. The potential for this place to be great is there, and that's the sad part. It's the staff that brings it down. Will try Kalahari next time. Bottom line: a decent value for a day trip if you can get the discounted 4 pack of passes. Not really worth much more than that.

We live in central PA and used to go to Camelback as kids to go skiing, so we were really excited to go there for the weekend to celebrate my nephew's birthday. Although the hotel and grounds are well kept, pretty much everything else was awful. When we got there, we wanted to use the indoor waterpark but were told that the waterslides and lazy river were closed due to lack of staffing. Fine, we'll hop on the shuttle and go to the outdoor park, even though we were really looking forward to the indoor one (Aquatopia) and the tickets for that park are more expensive. When we got to the outdoor park the line was insanely long. When we got to the front of the line the attendant said we had to have printed tickets or something; our email confirmation was not good enough. So, off to another line at the guest services office. On the way there, a few people said their tickets to the outdoor park were comped (rightfully so) because the slides and lazy river were closed. We asked for ours to be comped as well when we finally got to the front of the guest services line, but a scared young employee said he just couldn't do it. Annoying. My husband, son, parents and me went back to Aquatopia because we were so annoyed by all the chaos at the outdoor park. My brother and his family stayed at the outdoor park. My sister in law later told me that one of the workers yelled at my nephew and made him super upset? which is crazy because he is the most respectful, well behaved kid I ever met, literally. ANYWAY.. We get back to Aquatopia.. the slides and lazy river finally opened up at like, 4pm? While walking around I saw a dirty band aid and part of someone's weave laying on the side of the pool - yikes! Also, the food sucked and is so over priced it's ridiculous. My mom ordered a hot dog at Aquatopia. Seemingly a simple item to cook and serve warm but alas, that did not happen. We later went to dinner at one of the restaurants there and while the staff was super nice and helpful, they did mess up our order. The breakfast sandwich at the cafe in the lobby was cold, and the macarons were like $6 for one and they were not even good. Want to sit around one of the outdoor fire pits? That will run you $100. Everyone in my party was so disappointed. This place is so expensive, and I understand that it takes a lot to keep it safe for everyone. I also understand people call off and you have to close stuff. But, we kindly explained all of this to "Kevin" the "manager" at the front desk and he offered to give us free passes to the outdoor park. My brother's family came all the way from CT so they were not interested and Kevin just didn't have any other options for us. Kevin claimed he would get back to us and never did, also ignored my email. A+ customer service, Kevin. Bottom line: Save yourself getting completely ripped off by this scam of a hotel and go to Kalahari or Great Wolf Lodge.

My recent stay at Camelback was great, however I have been trying to call them numerous times in the week since I stayed there to ask a follow-up question and every time I try to call in, and request a transfer to the front desk, then the call ends in silence for 5 minutes or more and I hang up. VERY frustrating. Makes me less likely to return to Camelback.

We recently took a little family trip to Camelback Lodge and Aquatopia Indoor Waterpark over Easter break. This place is huge and clean and so much fun. Our 3 year old had a blast and still asks to go to the water slides a month later. We stayed in their King Fireplace Suite- clean, roomy, and liked their kitchenette. There were daily activities for children throughout the day including donut decorating, sand art, reptile show, arts and crafts, etc. There are 2 arcades in this place too. On Easter Sunday they had an Easter egg hunt and free photos with the Easter Bunny. We also signed up for the Mountain coaster which was a ton a fun! Giving 4 stars because food options were very pricey. Of course we expected to dish out $ for food, but sheesh... $18 for kids spaghetti. Overall, we had a ton of fun and we plan to return one day.

Extremely disappointed. Check in is supposed to be at 4pm. At the time of me writing this it is now almost 5:30 and me and my family are sitting in the lobby with our luggage waiting for a room to be ready. My baby is tired from the drive. We would like to relax and have no where to relax. I am a breastfeeding mother and I can't pump because I'm IN THE LOBBY WAITING FOR MY ROOM. To make matters worse they didn't even offer us anything for our inconvenience. Do better Camelback, DO BETTER!!!This is so unprofessional and the next time I'll just go back to Great Wolf Lodge because check in time is check in time there. Go somewhere else, do waste your time.

First time going to camelback Waterpark. We were checked in by 3 pm, but the room is not ready until 6 pm. The front desk name Samuel is so rude. Don't even want to answer your questions. Definitely no next time. I personally think kalahari water park is much better than this place.

Just got back after staying a few days. Enjoyed everything. Very accommodating. Have a special needs child and the staff was VERY ACCOMMODATING. One lifeguard Josh went out of his way to go to the office and grab my child a bracelet that let other staff members know that she has special needs. Barbara the safety officer also went out of her way to make my child feel welcome. Everyone was very patient and understanding. Will be going back next year.