Barcelo Monterrey Valle

Oblivious to the needs of corporate travelers. Didn’t take Amex and now I have to go through the pain of expense reimbursement. Took 10 minutes to print a receipt. Breakfast grossly overpriced for mediocre food. The only good thing this has is the location.

Camino Real Monterrey used to be a very nice hotel, classy and elegant. They probably have new management and went to the cheap, cut cost, low maintenance practices. They removed the carpet from rooms and installed cheap laminated floor not even matching the main colors in the rooms. The floors are poorly installed and make the hotel look like a cheap motel 6 or worse. The price quality relation is no longer acceptable. They changed to "day light" "cool Light" light bulbs instead of the classy "warm light" light bulbs and that make the hotel look even cheaper. The maintenance in the bathrooms does not exist. Rusted hinges, mismatching screws, broken marble slabs, soap and shampoo bottles screwed in the shower wall definitely ruined this hotel. I used this hotel for my entire company. 12 business executives and customers will no longer be staying in this hotel 3 nights a month as we used to. We are switching to a better hotel

At arival, the shower was dirty with 2 band-aids, and the mirrors were not clean. The fridge didn't work and the tray over it was stained with coffee and water marks (not wiped clean). Most of the drawers were stuck wich showed the overall cero maintenance to the room. The door between room and bathroom is of a red clear glass, so no privacy at all. The outside common spaces were beautiful.

The breakfast was spectacular: a lot of choices for each taste. Lots of bakery items, fruits, egg options, cereals, yogurts etc. Excellent in all aspects.|The room is so spacious, a real luxury. Lots of closet space. The bed comfort is perfect, plenty of pillows to pick from. The staff is also top notch, very friendly and knowledgeable. Everything was so clean. I am very happy with my stay and would definitely go back to this hotel. Rating based on a 4 nights stay in Deluxe King.||The reception area is weird when you walk in. Everything is empty. It's not that I don't like it, it is just different.

At first glance the hotel looks really impressive. Staff were nice and helpful, but my room didn't seem as clean as I expected it to be. The dresser seemed dusty inside and out. There was this unpleasant smell in the room that got worse if I raised the A/C. And the flies....I was killing these stupid little flies every day during my stay. And the elevators smelled of b/o. I have a high tolerance for things so I didn't bring this up during my stay, and I might still stay here in the future, but that was my experience. Hopefully I was just unlucky and got a bad room. On the upside its location is great, it's next to a giant mall and across from more restaurants.

Excellent Service, the people at the front desk was really nice and helpful. Really good location and the quality of the food was great

This is my last time at this hotel.|I have been staying in here before with good experience due to the great location. This time during check in I was given two rooms keys, which none of them work already in the elevator, came back to the reception, and the receptionist gave me two keys and zero apologize about this. When arriving to the room, there was no fridge and a bunch of cables totally unorganized. Call the reception about it and again no apologizes and they changed me to another room. The other room was not fully cleaned, and I could find rest of open bottles in the trash, besides that the floor and the mirrors in the toilet were not clean. I did mention that to reception when in my way to dinner and again zero apologize but what surprise me more is that even that I have mentioned this to the reception on the other day, the mirrors where exactly as I found the day before. Since their customer service it’s not there. This was my last time in this hotel.

It is not a 5 star hotel. Service and cleanliness is terrible. From the room to the Bistro you can find dirty details. The glasses and mugs really dirty in the restaurant and hotel room. They do not change the bed sheets and vacuum the floor. The walls are dirty, the door lock from the hotel room broken. Even though feedback is provided with evidence, they don’t care. There are plenty of reviews addressing the cleanliness’s issue. Additionally there is two hotels with the same name right to each other, very confusing.

This had to have been one of the worst stays in a hotel ever. First of all, I was put into a room which should have never been sold, for various reasons. Overall, the Camino Real is a nice hotel, but it did nothing to help my stay. As you come into the hotel, it opens up into a huge marble-walled atrium, probably 5 or 6 stories high. First issue is the noise- it is unbearable with the echoing of music, people talking and at the time I was there, the mass of screaming and running children. It was absolutely unbearable. I arrived to my room, which was on the top of the atrium level, and my door was off the atrium, I thought surely it is a heavy door and will block out the sound. Boy was I wrong. Of course, the hotel was sold out and I was unable to change, but I did have high hopes that the din would die down later and allow me to sleep. The rooms are nice, lots of marble everywhere. However, the room seemed like it's being prepared for renovation. When I closed the blinds before getting ready for bed, I saw that there was a space for a roller, where no roller existed, but there were two other roller blinds, but they did not block out all of the light. On the other side from the atrium was my window facing the street, so I had the din of the atrium on one side and the rumble and roar of the traffic on the other- and anybody who has been to Mexico knows that the Mexicans like to stay out late. On Saturday morning, after a late night working, there was a LOUD piano playing in the atrium restaurant, which echoed horribly through my door. On a positive note, the bed was comfortable and the breakfast good, but that still failed to make up for the interrupted sleep. If you do stay here, make SURE to get a room ABOVE the atrium (floor 24 and higher) and on the opposite side from the street.

I'll keep the story-telling to a minimum and keep this review useful for travelers. There's a lot of good things to say here :) Room: I stayed in a 2 Queen-bed room with a friend/colleague. The room was very spacious and the beds not too close together. I found the bed to be very comfortable and soft with plenty of pillows and warm comforter. I slept very well! There's a reading light that shines over the bed if you need. There's a tv with channels in both Spanish & English, though most of the English channels were news. The closet is located in the bathroom, but there are plenty of drawers. The shower and toilet are separate from each other. Here's the catch, the door to the shower is clear, and the door to the bathroom itself (to access the sink) is also see-through. So if you're traveling with a person that isn't your partner, only 1 person can use the bathroom/walk in front of the bathroom at a time unless you're REALLY comfortable with them. So if you're showering and the 2nd person needs to leave, just tell them to be mindful and look the other way :) Hotel amenities: -There is a fitness center & spa that I did not use. Gym looks like there are plenty of cardio machines and some weight training items that will get the basic jobs done. -Pool:I loved this pool!!! There are plenty of chairs to lounge off to the side and someone on staff to bring you endless cervejas (not free). The pool has small waterfalls/fountains so there is a peaceful noise of water falling to allow you to relax. The water is the perfect temperature to dip yourself in without worry. It is long enough to swim up and down. -Restaurant: There is a restaurant located on the 2nd floor that does brunch buffet. It was not vegan-friendly, but they also have a full menu which has a few veggie options. I had the wrap which was already vegan as is! If you come at the right time, there might be live music provided by a musician playing the saxophone or another instrument. I thought it provided the perfect ambiance as I enjoyed my meal. Staff: Very friendly and many spoke English. No problems here. Location: Located in a busy district popular with business people. Lots of other large hotels in the area that remind you of the Las Vegas strip. I felt very safe walking around at night. There are plenty of restaurants, cafes (even a Starbucks), and bars. There is a shopping mall just a block away, where I found a bank that accepts Bank of America ATM cards without a foreign transaction fee. I even saw H&M and other American stores nearby. Overall, if you're traveling for work, this is a great hotel. If you're traveling for leisure, it might be on the pricier side (expect to pay US prices), but for the amenities and safety, this is a good option.

Lovely hotel. Friendly staff. Nice accommodations. The Bistro in the hotel has a fabulous breakfast with the best chilaquiles verdes!! Nice spa too!! I'd stay there again

Interesting interior design in the room, great location too.

We were visiting Monterrey for a wedding and we very much enjoyed this hotel. This was our first time visiting Mexico and we were pleased with the accommodations as well as the location. The hotel is next door to a nice mall that you can walk to, and we found many good restaurants and parques within 15 minutes of driving. We used the taxi service often and they were friendly and fair for the most part. The rooms are modern and clean, although there were no fans or movement of air in the restroom so there seemed to be some mildew /moisture accumulation that did not really bother us except for a smell when we got of the elevator / into our room. Overall we had a great stay.