Camino Real Polanco México

We received a warm welcome. The property was clean and quiet. Our room was close to the street but the day and nights were peaceful. The pool was clean and therapeutically warm. Location was key in our choice and it definitely did not disappoint. The colors look dated but the place is immaculate when it comes to cleanliness and service. Welcoming of families.

A very pleasant experience. Clean, large rooms, bottled water provided on a daily basis. Friendly and efficient staff. Good breakfast on the 5th floor for the executive rooms. I had the chance of getting a room facing the interior garden which was especially agreeable. Also, for exec floor you get a happy hour between 7 and 8pm where they serve drinks and refreshments. Good and safe location

i’m not sure how it’s classified as a 5 star hotel but it’s more of an outdated 4 star hotel. location is great if you want to be close to the museums and higher end restaurants. my room was not as clean as i would have liked it to be and the toilet got clogged just by putting toilet paper for my room and my friend’s room. it took a long time for maintenance to come and even longer for housekeeping to come and clean it.

Big hotel, rooms are ok, great bed, our room was little noisy we could slightly hear our neighbour. Also nice bar and restaurants (sushi and traditional). Gym is small but functional. The staff is very helpful.

Booked on short term, double price + breakfast extra, pool is under work.therefore one star on service. Safe Hotel with security, helpful personal. All in all a good hotel, a bit outdated and expensive, but safe and situated in a good area. Uber cost from / to Airport around 300 Pesos

!!They served me NON food Grade Ethanol here!!! On may 24, 2024 I had my graduation party here. During the parte we were given the bottles of alcohol that we purchased beforehand and handed to the event managers. When the alcohol was recived my father told me that the bottle that I bought for him which is his favorite and drinks regularrly tasted odd and decided not to take it. I ignored his warning and drank anyway. It was a terrible mistake, after 4 cups the bottle was already finished because the waiter was takeing the bottle away from the table and serving the drink without me seeing. After those drink I blacked out and dont remember a thing. I had the worst hang over of my life on which I vomited uninteruptedly from 1pm to 4am. Aditionally the hang over lasted 3 whole days. I dont think, 4 cups should be able to do that to a 26 year old male I belive the staff of this hotel put something on my drink or the drink was manipulated from the start. Either way, the alcohol I bought was not what I drank and I felt as if I had been poissoned Update may 30, 2024 I still feel ill, the beverage I consumed here harmed my stomach very badly. I already posted here the doctor note from yesterdays visit as the symptoms havent finished fading. Im get suden rapid heart palpitations, severe headaches, Even after a week since the event I have been needing to go vomit from time to time throughout the day. I cant sleep because of the shame these pigs made me go through Update June 1st 2024. I made a formal complaint to the hotel upper management. At first the lady tried to question the validity of my claim, however she soon realized I was not lieing. She told me the hotel would contact me again to update me on what they did about my case they never did. It's officially been a week since I got poissoned here and I'm still sick. I've visited several doctors and they have all said the same thing. The most likely substance to have been consumes must have been non food grade ethanol. So to any American reading this, imagine drinking a non edible version of everclear. Update June 7 I'm finally having a break from the symptoms. My stomach is still upset but I can go along my day just fine. Today I talked again with the staff and they assured me that there were matters taken on the situation. They told me the staff was rotated and that they don't condone this sort of conduct. I'm glad they did something about it and I hope this story never repeats itself here

This is the worst experience in our lives. We booked our wedding here, some years ago. The unprofessional service of both the planners and the hotel staff is unacceptable for the price. They ignored our wishes for customization. Even though we prepared for the whole thing. They also don't pay internally for the services. The local union threatened to shut down the party because the hotel didn't pay their dues for the performers. That was booked through the hotel. The same is true with the food. We were not allowed to make any changes to anything. Only what the planner said we could do. We recommend going to the hotel in galerias

Excellent location and service. The hotel is absolutely beautiful and in the perfect location to explore Polanco and Mexico City while in a quiet oasis of pools and gardens. We stayed in a Club Room and enjoyed the complimentary breakfast and evening snacks as well as the views from the 5th floor Club. Staff were kind and attentive, and my two children loved the heated outdoor pool. Many options to eat, drink, and shop inside the hotel. Highly recommended and hope to return soon!