Matt Hale
Google
AMAZING! The hotel and all of the accommodations are incredible, and most definitely a 5/5 stars! But what makes this place SO DIFFERENT from others is the incredible hospitality, friendliness and service we received from the hotel staff!
We had a horrible experience booking a condo that was infested with bugs down the road through hotels.com and were left to scramble late at night to find a place to stay, luckily with the grace of God we were able to stumble upon this place.
From the moment we pulled up to the front gate and interacted with Joseph (who was incredibly kind to us in our desperation and helped us greatly to talk to someone to book a room), to Erin at the front desk (that honestly provided the best customer service experience we have ever encountered in any business. She is soooo amazing, so kind, so professional, so hospitable. We loved seeing her each day and talking with her), to Benjamin at the 1936 Bar (who provided excellent service and an infectious and happy demeanor that helped set our vacation right after our previous bad experience at the other hotel), to Charles our server at ANR (who gave us perfect recommendations, attentive service, great conversation, as well as local history we enjoyed hearing about)....
Long story short, this place was unbelievable. We stayed there for 3 nights, by the time we were leaving my wife and I both felt like we had made a bunch of new friends in the staff. Just great people. And forgive me for not mentioning other names, because others were also great, these were the ones we interacted with the most.
Major kudos to whomever does the hiring and training. We, CAN'T WAIT to come back again :) Thank you for such a memorable experience!