Yolanda Rodriguez
Google
Guest Experience Feedback – Stay on June 27, 2025 (Small Sphere Rental)
I checked in on June 27, 2025, and rented the small sphere for one night. Unfortunately, my experience was disappointing from the start.
Upon arrival, I noticed a strong musty smell inside the sphere. I reported this to the front desk, and they assured me the AC would resolve the issue. However, the odor persisted throughout my stay.
As I prepared for bed, I discovered a large stain on the blanket. To avoid contact, I placed the blanket on the floor. Later that night, I attempted to take a shower only to find there was no hot water. I tried contacting the front desk, but it was already closed—there is no front desk support after 8:00 PM. I called multiple numbers, and after nearly an hour, I was finally able to reach someone who sent a technician to address the issue.
Additionally, when I attempted to open a small window in the bubble, I found it was covered in mold (photo attached). This raised serious concerns about the cleanliness and sanitation of the spheres. At night, I could not take pictures of the stars due to the sphere's dirty ceiling as you can see from the picture.
Given the condition of the accommodations and the lack of available assistance during the evening, I do not believe the space is properly maintained or managed. I would not recommend this location to others.