Ella S.
Yelp
Possibly my worst experience in a restaurant in Zurich!!! The place is wonderful, but the staff not so much especially the "Manager".
We arrived as a small group of 4 friends on a nice Sunday for lunch and ordered 3 poke bowls and a Wienerschnitzel, while eating one of my friend found in his mouth quite a big METAL STAPLE, the ones used to staple stuff to the wall!!!! Thank God he did not swallow it or the HEALTH CONSEQUENCES could have been MAJOR!!!
The very kind brunette waitress immediately apologised and offered to bring something else, but my friend did not want to risk his health again, and of course we were all worried about what else we could find in our food. She then apologised once more and told us that everything we would eat or drink would be on the house. Thankful for the offer, we decided not to bring the matter forward and decided to try to enjoy our lunch. Two minutes later the "Manager" comes to our table, at first, seemingly to apologize further and offer new food to our friend, but soon he changed tone of voice and while becoming aggressive and rude he told us that the waitress was mistaken: since the rest of the table looked like we were enjoying our food, we were expected to pay for everything except for the drinks (sparkling water and an ice tea...) and our friend's botched food!!
What an absolutely rude and unacceptable behaviour, he ruined not only our lunch but the whole mood as well!!!!!
It is certainly not a matter of money, it is a matter of manner and respecting your guests after an unacceptable event and taking back one's word made them look even worse! We probably should have reported the matter to Lebensmittelkontrolle, as hygiene is evidently very poor in their kitchen if METAL STAMPLE end up in guests' salads or poke bowls....
One thing is for sure.. we will never go to Frisher's Fritz again, there are other places on the lake that care about client experience and with much higher quality!