Karen C.
Google
Facilities and location absolutely exceptional. We had a wonderful stay. Bar looked lovely although we didn't use it on our stay. Brilliantly located for swims in the Rhine and bike rides.
I hate leaving negatives but knocked a star off because I think it's good for people to know a couple of things... We wouldn't stay again for the following two reasons. Firstly, make sure you check reception opening times! We asked to pay up front but were told to pay at the end. We had a very long journey so rose early to set off bang on 8.30, but were told we'd have to wait til 9. Whilst the staff member did eventually relent (we really had to go!), it wasn't pleasant, and could have been sorted with clearer opening times. Secondly, we have a solar setup and no hookup stuff. When the staff member checked our pitch detail, it looked as though loads of electric had been used on our pitch. I had to stand my ground (we genuinely hadn't used any!!) , and whilst it was fine, it was definitely awkward - she was claiming we'd used electric and we hadn't - I was at the point of saying come and search our van for something to hook up with, there is nothing!!! Ask our neighbours??!! I imagine someone had plugged into our pitch electric although I don't even know where the hookup was (it wasn't on the pitch - there were a lot of leads to one junction box including trailing across the access). I remained friendly throughout but the whole interaction was really frosty from the staff member - to be there and initially refuse to let people pay as it isn't 9 yet (we could have just driven off!) and then to be effectively accused of stealing electric... Not great.
Our 10 hour journey went fine after that! 🥳🤣