Canberra Parklands Central Apartments Hotel

Great service with staff at reception, called late night and were very accommodating.. rooms are good, not as clean as I would of hoped, dirty pots, splash marks on the walls ect but overall okay. My room had no remote for the room TV. Pool is great, but only thing for kids to do, no grassed areas or play sections. nice location.

Not that clean. It's ok. TV doesn't connect even though it has an option to. Staff leave early and no phones to call reception. I didn't get a WiFi password I had to ask the lady next door because reception closed right after I checked in.It's not too bad. All I needed was a bed and a bathroom but I can't say it was clean. It was just tidy, at least the sheets were clean. Carpet was definitely not. Also, blinds in bathroom are broken.

I was led to believe, by the empty promises made, that my booking included a 15% CAG direct discount. This was promised by the reception staff herself who took my booking. However, upon checkout, I found that I was charged the full amount. When I disputed this with the reception staff, who happened to be the same person who booked me originally, she said it was out of her delegation and only the manager could give the discount. I insisted on speaking to the manager, who then said it wasn't his delegation either and that he had to send the request to their head office. I insisted that they email them while I was still there and to copy me in. This was done, though I still question the legitimacy of the email address it was sent to. The email address did not look "business like" at all. It looked like it was addressed to a random or friend or family. To this very day, one month later, there was NO discount credited to my account, NO response to the email or my follow-up email, and NO call back to the messages I left .... I will never be booking with this place again.

Really needs a good clean. The bathroom was filthy, the carpets stained and the furniture scratched and tired. On checkout I showed the pictures attached and got an insincere sorry. The bed was comfortable and the sheets clean. It is cheap for Canberra, but certainly not cheerful.

We enjoyed our stay here. Hotel needs a good cleaning on a regular basis and needs some repairs and paint. The room was comfortable and clean . The pool was very cold and although very pretty, the pool area needs some work. Hard to locate pool, no signs . Coutyard was very nice . Definetly worth the price we paid.

I had a good experience at the place! The staff were lovely, the breakfast was delicious and served with care. It was a bit of a walk from the light rail station to the hotel , but in good weather, it was manageable.🥰

Dirty bathroom, stained carpet and shabby furniture. Sad..|When I pointed out the areas needing cleaning at reception, I got an insincere sorry. I would never stay again. The bed was comfy and sheets clean. The photos speak for themselves. Don't stay there.

Rooms spacious, beds good. Cleanliness lacking, needed a good clean and eye for detail to review standards. Windows need a clean. Showing its age as taps & power points wobbly and taps needed new washers. Lift slow and some buttons needed repair. Reception had appropriate response so perhaps will be remedied.