Adjanie T.
Google
Beware!!! This company would put your lives in risk!!!
We booked a trip to Isla de Mujeres in a Catamaran to have fun during our trip in Cancun. On Friday January 13, 2023 the weather was very bad, it was raining, the ocean was very dangerous with huge waves. The company was aware of the Weather, like they said in the message the owner sent me, they have been in the industry for 20 years, they should be more upfront and let the people know what to expect. After 10 minutes of the trip, started to rain very heavy. The fun of taking the Catamaran to Isla de Muejres is to listen to music, drink and have fun with your family or friends, well that was not our experience. We didn't drink, eat, had fun or even listen to music. The waves were so big, the water was splashing inside the Catamaran and not in a fun way. The glasses, plates and bottles were breaking , our lifes were in danger and the company don't really care. We decided to take the ferry back to Cancun beacuse the crew stated the trip back was going to be rough. We sent a message to the company and they said we were making a huge show, hello! Our lives were in danger! Family with kids on the boats were in danger. The kids were throwing up, people were screaming , it was an awful experience. In top of that the company doesn't want to give a refund, they are just refunding the ferry tickets. We paid 335, plus 75 dollars of the ferry tickets. We didn't had one drink or have fun.