CANDEO HOTELS Hiroshima Hatchobori

Avoid. Coachloads of tourists use it. Resulting in 30 min wait for (pre-paid) breakfast even though we arrived at the 0700 opening time. Exacerbated by only 2 lifts that cannot service such numbers. 40 minute wait to get from our floor to breakfast one morning. Next day 40 min wait to get back to our room after another coach load had arrived. Reception and breakfast is on the top floor - go figure. We met at least 2 people who were not going to make their departure plans because they could not get out of the hotel on time. In the event we could only make our Shinkansen departure time by missing breakfast. Stairs can only be used in an emergency - we asked if we could use them and were told no. A shame because every other hotel we stayed at in Japan ran on rails. Avoid Candeo Hotel chain.

This hotel offers excellent convenience with its prime location near shopping and restaurant areas. The building features a modern exterior design, and the room provided ample space for two guests. The staff are English-speaking, making it comfortable and accessible for international travelers. The room was equipped with a smart TV offering Netflix and YouTube access, and the air conditioning worked effectively during the hot summer weather. The cleanliness standards were satisfactory and met expectations. However, there was a noticeable damp odor in the room, and despite running the 24-hour ventilation fan, the bathroom towels remained difficult to dry completely. Walking around in socks, I could feel that the carpet seemed somewhat damp, which may have been contributing to the musty smell. Overall, the stay was comfortable and the hotel's amenities and location made it a pleasant experience. With some improvements to humidity control and ventilation, this property would be even more exceptional.

Stay somewhere else! Hotel is need of a major refurbishment Dirty, Scruffy rooms. Both our rooms had dust everywhere. No space in the bathroom to put anything, showering was a painful experience with the water pressure and shower heads. Only two lifts servicing floors so it takes ages at busy times, no stairs. Air Conditioning is very poor, our first room it wouldn't drop below 25c, the second room we were moved to wasn't much better and wouldn't go below 21c. Had to keep curtains closed to keep the room cool. Reception seem to know the air conditioning is bad, why is it not left running between guests? Fridges are switched off between guests, why? It takes 24 hours for them to cool down.

This is my 3rd Candeo hotel out of 4 that I stayed at during my trip and by far the oldest. Hotel felt really dated and rooms were small. Sky Spa and sauna was also way too hot and as a result barely any guest used it. After the 2 previous Sky Spas I stayed at (Wakayama, Osaka) had amazing views of the city, this one was fairly muted in comparison. 3 stars for the dated property and small rooms.

A short tram ride from Hiroshima station, this is a very nice hotel centrally situated in the town with access to all the places you'd wish to go. The hotel is fabulous and has all you could require. Staff are excellent and extremely efficent. Trams are directly opposite the hotel & lead to Miyajima & the Atomic peace park is with short walking distance, as are the Shukkeien Gardens (well worth a visit).

I was very impressed with the front desk staff. I had a question about parking, I've never seen the type of garage nextdoor where it's like a vending machine and you can't access the car once it's parked. They didn't know so they came with me to the garage to translate between me and the attendant. Extremely unexpected and helpful. Unfortunately the room had a toilet seat that needed better cleaning.

The hotel’s location is fantastic, within walking distance of the Atomic Dome and Peace Memorial Park. The interiors are beautiful designed and high-quality throughout, making it one of our more luxurious hotels during our trip to Japan. Our bedroom was noticeably larger than most Japanese hotels we’ve stayed in, which was a lovely change. The rooftop onsen was such a bonus! My partner sadly developed a shoulder injury during our trip, so access to 'spa facilities' at this hotel was such a luxury. Breakfast was mainly Japanese with limited Western options. Unfortunately, the food tended to run out quickly and took some time to be replenished. We also had to wait a while one morning for a seat, which was a bit frustrating when we wanted to start our day early. That said, the staff were consistently polite and accommodating throughout our stay. Overall, I would definitely recommend this hotel for its location, comfort, and service.

The room is unbelievably dirty. The toilet is not clean at all... This is not acceptable everywhere and especially in Japan. While the room is spacious, not sure why the hotel decided to hang the hair dryer above the toilet... You deserve better with this price range, even container hotel is much much cleaner!!!

Very nice hotel. It was a bit difficult to find the lobby - you had to take an elevator behind what almost seemed like a hidden door at the bottom floor outside. Staff was SUPER nice. Rooms were nice. Nice bathrooms and lots of charging. I do think I got a bit of food poisoning from the buffet, however. Darn that room temperature deli meat. Aside from that, it was great.