CANDEO HOTELS Kyoto Karasuma Rokkaku

The choice to stay at this hotel really made my stay in Kyoto extra special. I planned my trip especially in a way, where there were availibilities in this hotel because the pictures really are promising - and the real experience was not a disappointment. The entrance building is wonderfully built like a ryokan, tatami everywhere and the public rooms are comfy and clean. The rooms themselves are spacious, spotlessly clean, the beda are comfy and even if you don‘t decide to get your room cleaned every da (which you could), towels are changed, trash is taken out and water is restocked. The staff is nice and polite and I was warmly welcomed and could store my luggage. I opted for the japanese breakfast to eat in my room, it was delicious. The onsen is clean and nice, the sauna small but clean and sufficiently hot. Kyoto gives lots of reasons for a second or a third trip - a stay at Candeo Karasuma Rokkaku is definitely one of them!

This was hands down my favorite hotel during my entire trip to Japan. The amenities were incredible—from the cozy lounge area and bar to the relaxing onsens and beautifully designed rooms, everything exceeded my expectations. Even the location was fantastic, making it easy to explore the area. The only downside was the breakfast policy—you have to order it 24 hours in advance, which felt a bit inconvenient. Aside from that, the experience was flawless. I’d absolutely stay here again!

I didn’t expect how great the stay at the hotel was going to be. The front part of the hotel is the old Japanese style building, with the traditional seating areas. The rooms and onsen are located in the back modern building. It’s a perfect mix of the old and new without having any downside. Great location, walking distance to bars, restaurants, markets, malls. Staff is very friendly and helpful. Breakfast bento boxes were a great touch. Would highly recommend to everyone.

Everything was good except for the condition of the spa locker room. I used the spa early morning around 6AM. I found two used underwear pants in two open lockers and another on the floor. Two wet used towels were in sinks and one was hanging on a locker door. Trash, including used tissue, were littered AROUND the trashcan. As nobody was in the spa during the hour, I suppose those items were left over from the previous night. I called the front desk from the locker room, but was told that only two female workers are working during the hour and they cannot get in the male locker room. Later I went to the front desk to complain and suggested that both a male worker and a female worker should be available during the night shift and the locker room should be cleaned more frequently.

Perfect for our family of 3. Love the spa area, in room robes, the indoor gardens and the Japanese bento box breakfast. The breakfast room was so cool. Low tables, tiny door ways and the cutest bento boxes! Breakfast was expensive but worth it to wake up with on our first morning in Japan. The room was an descent size and the third bed/sofa was bigger than expected. Linens were good quality. Overall atmosphere starting with the entrance and common areas offered the perfect serene vibe. Felt authentically Japanese. We would definitely stay here again.

This hotel is fantastic - I have no idea what some reviews are complaining about. I stay in 15+ hotels a year and this will be one of the few I remember. Amazing combination of an old house turned into the lobby/common areas with a modern hotel in behind it. The staff is great, the breakfast is uniquely Japan, and the onsen is a fantastic bonus that I enjoyed every night of my stay. The location is also perfect, we never had to walk more than a couple blocks to find the right train to explore the city.

Great hotel! Amazing rooms and lovely facilities. Service is good, location is also good, not in the center of it all, but pretty close to stations, nearby there's some restaurants, family mart and 7-11, incredible bakery and it isn't far from the center.

I was booked to stay for 3 nights but checked out after the first night due to the poor condition of the room. There were stains on the bedsheets and shower screen, hair on the shoe brush, floor, toilet, and what looked like shaved beard in the sink. Both basins had visible mould. The mattress was very uncomfortable and sank when I lay down. On top of that, there was a loud mechanical noise that came on and off throughout the night, making it hard to sleep.||The TV didn’t face the bed, which seemed odd, so I asked if all rooms were like that. A staff member told me yes, but I later found out this wasn’t true. This gave the impression they were unwilling to help or find a solution.||I paid $287.72 AUD for that one night, and ended up relocating to another hotel the next morning — a much better one, which was impeccable and cost $292 for two nights. You can get far better quality for your money in Kyoto than what this hotel offered. Very disappointing experience and would not recommend.