CANDEO HOTELS Kyoto Karasuma Rokkaku

The choice to stay at this hotel really made my stay in Kyoto extra special. I planned my trip especially in a way, where there were availibilities in this hotel because the pictures really are promising - and the real experience was not a disappointment. The entrance building is wonderfully built like a ryokan, tatami everywhere and the public rooms are comfy and clean. The rooms themselves are spacious, spotlessly clean, the beda are comfy and even if you don‘t decide to get your room cleaned every da (which you could), towels are changed, trash is taken out and water is restocked. The staff is nice and polite and I was warmly welcomed and could store my luggage. I opted for the japanese breakfast to eat in my room, it was delicious. The onsen is clean and nice, the sauna small but clean and sufficiently hot. Kyoto gives lots of reasons for a second or a third trip - a stay at Candeo Karasuma Rokkaku is definitely one of them!

We wanted to stay at an Airbnb in Kyoto and I’m glad we chose this hotel instead. Such a beautiful place and the location couldn’t be better. You are 10-min away walking to the most amazing market and you can really feel you are in Japan staying here. The feeling, the service, the spotless rooms and bathrooms, the coffee area. Everything on top. The onsen was beautiful but we didn’t use it because we arrived so tired every day that we didn’t have the energy to go there afterwards. Something we regret because we spent 5 nights here and we never used it even though the hours are very convenient (they close at 11 pm). So make some time to enjoy it. There are plenty of cafes around to have coffee and pastries. Across the street there is this amazing bakery where you need to arrive around 8 am to get in or get into their online waiting list. I want to go back to Kyoto and I will stay at this hotel for sure.

Very cool to have the ryokan entrance and breakfast, but all the modern amenities of a hotel behind it - great idea. My wife and I both felt the breakfast bentos, which are cute, perhaps would be better off as a buffet. But a small niggle in an otherwise lovely stay.

This was hands down my favorite hotel during my entire trip to Japan. The amenities were incredible—from the cozy lounge area and bar to the relaxing onsens and beautifully designed rooms, everything exceeded my expectations. Even the location was fantastic, making it easy to explore the area. The only downside was the breakfast policy—you have to order it 24 hours in advance, which felt a bit inconvenient. Aside from that, the experience was flawless. I’d absolutely stay here again!

Everything was good except for the condition of the spa locker room. I used the spa early morning around 6AM. I found two used underwear pants in two open lockers and another on the floor. Two wet used towels were in sinks and one was hanging on a locker door. Trash, including used tissue, were littered AROUND the trashcan. As nobody was in the spa during the hour, I suppose those items were left over from the previous night. I called the front desk from the locker room, but was told that only two female workers are working during the hour and they cannot get in the male locker room. Later I went to the front desk to complain and suggested that both a male worker and a female worker should be available during the night shift and the locker room should be cleaned more frequently.

Perfect for our family of 3. Love the spa area, in room robes, the indoor gardens and the Japanese bento box breakfast. The breakfast room was so cool. Low tables, tiny door ways and the cutest bento boxes! Breakfast was expensive but worth it to wake up with on our first morning in Japan. The room was an descent size and the third bed/sofa was bigger than expected. Linens were good quality. Overall atmosphere starting with the entrance and common areas offered the perfect serene vibe. Felt authentically Japanese. We would definitely stay here again.

Hotel rooms were very clean, building itself was clean. Obviously all hotel rooms in Japan are on the smaller side in general but this room I believe is bigger than usual in Kyoto. Overall recommend this hotel due to its very optimal location, will be staying here again.

I was booked to stay for 3 nights but checked out after the first night due to the poor condition of the room. There were stains on the bedsheets and shower screen, hair on the shoe brush, floor, toilet, and what looked like shaved beard in the sink. Both basins had visible mould. The mattress was very uncomfortable and sank when I lay down. On top of that, there was a loud mechanical noise that came on and off throughout the night, making it hard to sleep.||The TV didn’t face the bed, which seemed odd, so I asked if all rooms were like that. A staff member told me yes, but I later found out this wasn’t true. This gave the impression they were unwilling to help or find a solution.||I paid $287.72 AUD for that one night, and ended up relocating to another hotel the next morning — a much better one, which was impeccable and cost $292 for two nights. You can get far better quality for your money in Kyoto than what this hotel offered. Very disappointing experience and would not recommend.