Candeo Hotels Osaka Shinsaibashi

Stayed here recently and really enjoyed it. The hotel is very modern and in an excellent location right in the heart of Shinsaibashi, making it easy to walk to restaurants, shops, and the lively Dotonbori area. The rooms were well designed, comfortable, and felt quite new. The rooftop onsen was a great feature and a perfect way to relax after a day exploring the city. The only small downside for me was the breakfast. It was very local/Japanese in style and a bit limited if you’re looking for more Western options. That said, there are plenty of great cafés nearby. Overall, a great hotel and I would happily stay here again.

This is probably the most charming and aesthetically beautiful hotel in the Shinsaibashi area. The fact that there is a temple at the entrance makes it stand out! The service was also very good. The staff members are nice and affable. The location is pretty much unbeatable — just a short walk from Shinsaibashi station and a stone's throw away from the heart of Dotonbori. The only reason I don't give it 5 stars is that there are a few things that can be addressed to make this hotel better: - An on-site vending machine so guests do not have to get dressed and go to 7/11 for drinks. - Perhaps using rubber in the area between the sink and the shower room so as to not create a minor slipping hazard. - A 'do not disturb' sign for people who want to skip cleaning and sleep longer. I know this functionality exists on their TV-based services menu, but nothing beats the ease of just hanging up a sign that says "do not disturb". Overall, I highly recommend this hotel!

Located in the heart of Shinsaibashi, making it very convenient and ideal for travelers who want to explore the area. The room is not large, but it is quite comfortable. I also enjoyed the 24/7 sauna and onsen on the top floor, and the view from there was lovely.I accidentally left a personal belonging after check-out, and the team was very helpful in assisting me. However, the breakfast could be improved (as shown in the photo), as it was not particularly impressive.

Stayed for 4 nights in April 2025. The hotel is situated right above a Buddhist temple - which was a delight - in a new skyscraper, with the hotel lobby accessible through an elevator to street level. We walked into the lobby to see rows of suitcases, which is not a charming first impression. Check-in was smooth. The room, however, was disappointing. Despite being clean, the room had a lot of dust, over every surface. Then we discovered the vent in the toilet room was COVERED in dust. We found this unacceptable and asked for a new room, despite having selected the room we booked specifically because it had large corner windows with sofas in front of them. This second room also had some dust, but not nearly as much. Due to the west-facing windows, the toilet room would become unbearably hot for the entire afternoon. The pajamas were nice, though, and it was fun to be in a room in the sky in a city as bustling and modern as Osaka. Great location, in the middle of Shinsaibashi, less than 5-min walk from the spectacular Dotonburi, Sankaku Park, and the Namba transport hub. The public baths were large but unimpressive otherwise and didn't offer much of a view despite being on the roof. It was in the sauna of the female baths that we discovered that the dust in our first room was not an isolated problem. Indeed, there was dust on the glass window and wooden seats and walls of the sauna. Even if the sauna was cleaned regularly, as the rest of the baths seemed to be, the dust gave the impression that it was not. The hotel has a SERIOUS issue with its ventilation system, as a building that new and insulated should not have its interiors covered in dust. All the staff were professional, accommodating, polite, and helpful and apologetic and understanding about the dust. Although they seemed rushed and stressed. Overall, the hotel felt cheap.

This hotel feels like it has been optimised to be a 4 star hotel on paper, but in reality is an average 3 star (at best). Only redeeming quality is the location and the lovely reception staff. Rooms were filthy. Safe was broken. Daily clean was barely a clean - dirty mugs and cups not removed or replaced, sink and wet area left uncleaned, clogged dust in toilet area. Tried to use washing machines in coin laundry, absolutely feral. I would not put my pets bedding in there. Covered in hair and smelt like spoilt cabbage despite doing a tub rinse. Ended up going to a nearby laundromat. The pillows were the most uncomfortable we’ve had in Japan. Unable to use spa or pool facilities due to male/female split and tattoos. Would’ve liked to have known that prior to booking.

This establishment has been the worst of all the hotel I’ve stayed in Japan during my trip. ||Don’t expect room cleaning. They don’t make up the beds (even if you ask them to) I did and my request went unanswered. They don’t change dirty coffee mugs, glasses, don’t clean the sink nor the toilet. Much less the bathtub. ||The windows aren’t soundproof and EVERY NIGHT of my 3 night stay I had the unfortunate experience of hearing what seems to be a motorcycle gang with VERY LOUD motorcycles being reeved to 120DB or more between 9 and 11 pm. ||No hotel staff nor police intervention of any kind. Very surprising in a country we’re answering a phone call in the subway if frown upon. ||No international TV channels, no English spoken programs. Very surprised of the low level of service we’ve received. ||I don’t recommend this hotel. Better stay in the IMPERIAL HOTEL where they DO KNOW how to treat a paying customer.

I recently stayed here from September 30th until October 3rd in room 616. We had our bags shipped from Tokyo and when we checked in our luggage was in our room. The rooms are smaller but still very comfortable for two adults. The room was clean and modern. The hotel features laundry and indoor / outdoor hot baths on the roof top which is relaxing. Hotel is located a few step from the Glico man and Dotonbori and train station. Hotel desk staff was friendly and assisted us on the shipping our luggage to our next destination. Also I would always see someone cleaning the lobby, hallways and top floor amenities. I would recommend and stay here again.

The room was spacious. We stayed with 4 people and it didn’t feel cramped at all. There was a huge sofa, which made the room even more comfortable. The hotel has an onsen, although we didn’t get a chance to use it. The location is close to shopping areas, so it can be noisy. There is a Lawson nearby, which is very convenient. The downside is that the elevator can take quite a long time to wait for.