Candeo Hotels Tokyo Roppongi

The hotel is very nice and in a great location. We liked staying in Roppogni with 2 subway stations a 5-10 minute walk away. The hotel is not on a busy street, but just a block away. The staff was friendly and helpful. The rooms were clean and comfortable. They would make up our room while we were down at breakfast. Breakfast was a good variety and I especially liked the fresh croissants every morning. We took advantage of the onsen (public bath) every night after being out all day visiting the City. It was very relaxing. ||The room is not a bad size considering you are in Tokyo, but we didn't like that the bed is pushed against the wall, so you can't get in an out of bed on both sides. Also, there was no night stands, so the plugs were above the center of the bed. This was a little awkward, but there was a shelf above where you could set your phone.||Weekend rates were higher, but otherwise reasonable and a good value for Tokyo.

Location|Candeo Roppongi is located metres away from the Hibiya line in Roppongi station. It takes about 5-8 minutes to walk from the train to the hotel entrance. There is also the Oedo line but that is a slightly further walk away going a few levels underground. The Roppongi area is great with lots of food options, convenience stores and a Don Quijote. The minor downside is that with only 2 lines running through Roppongi station, travel to other parts of Tokyo might take awhile due to the constant need to change lines. However, if most of the places you are visiting can be easily accessed via the Hibiya or Oedo line or you don't mind the constant changing of trains, the location is really really good.||Room|We had an executive twin room which was decently sized and it had a sofa. Between the decently sized beds and the sofa, there was sufficient space for our family of 4 (kids aged 7 and 9). However, the toilet/bath area is very small with limited space to put toothbrushes, face products etc. There is a small glass table (the size of a bed side table) if we wanted to eat on but other than that there is no space to eat food off. The room was clean but the toilet/bath smelled like musty/sweaty men were cramped in there. The air freshener provided did not help but after taking our showers, the smell did slowly fade away but it'd come back the next day after housekeeping was done. ||Amenities|There is a skyspa/onsen on the highest floor with separate male and female areas. Each area had their own indoor and outdoor spa. The men's one had a cold water bath as well which was good to soothe our tired legs. Our kids enjoyed the skyspa, the men's one wasn't too busy, aside from the 1 day. There are also 3 separate coin laundry and dryers (3 each) in a room next to the skyspa where we did our laundry. It wasn't too busy but were mostly in constant use. We had adults and children pyjamas provided in the room which we all enjoyed using.||Service|Service was a little subpar to be honest. We had forwarded our luggage from Kyoto and upon check-in the receptionist simply said we can grab our luggage from next to the reception. I looked at him and asked won't they be helping to send it up and then he replied that he would. I would expect any 3-star and above hotel with a reception to help carry luggage up or at least off a trolley. The next day, my wife asked for a steam iron and was told to come down to reception to pick it up herself. This is not the level of service I expect from them. However, the check-out service provided by Hein and Yujin was exceptional and fully redeemed the hotel for the subpar service we had received until then. We had originally wanted to forward our luggage to our next Tokyo hotel and Hein was helping to fill up the forms and contact the receiving hotel but then I thought of taking a cab there so Yujin helped us organise a big cab that would fit all of us and our luggage. The both of them were so helpful and tried to help in anyway they could to make sure we left happy. Big shoutouts to Hein and Yujin for giving exemplary service.

The hotel was very clean. My room was a bit larger than most Japanese hotel rooms. We were able to fit our two large suitcases on the couch. The location was an easy walk to a metro and bus station. The onsen was my favorite part! The breakfast was also really good.

This is a tourist-oriented hotel with adequate but not spectacular amenities. Our room was typically Tokyo-style cramped. The king size bed was comfortable but took up almost all of the room. Our room was on the 15th floor and had a window seat with a pretty spectacular view. But there was no other seating or furniture in the room. Also, no closet; just a few hangers on a hook. And no dresser. The bed's headboard had a cool little reading lamp with a dimmer switch that made a good nightlight. There was just one cabinet under a part of the window seat but it was locked and maybe had cleaning supplies in it (?). The bathroom was okay but the tub was short with unusually high sides; not great if you're not limber. The walls were very thin; you could easily tell when your neighbor was using their bathroom. We had a mini fridge and coffee making gear, but I have no idea where we could have used the coffee pot; no surface area. |Breakfast was okay; some Western offerings like scrambled eggs and pastries plus yogurt and some questionable fruit.

Small rooms and bathrooms but not out of expectations for Japan so didn’t bother me too much. Great location, close to metro, shops, cafes and restaurants. Also has a rooftop sauna and onsen, perfect to unwind at after a long day of exploring Tokyo!

I do not recommend this hotel! I booked this small hotel for 4 nights with breakfast for 820€, in the end, when checking in, they said there was no breakfast and to sort it out with booking.com. Booking.com does not answer. We went into the room, it is 10 meters and everything in it is for one person (towel, slippers, etc.) and yes, the hotel is declared as 4 stars, but this is a lie!! and also for the same dates the same room the next day cost 761€ and also with breakfast but alas my room without breakfast although more expensive!! but I definitely booked with breakfast!

Good location, tiny room, no storage for clothes or luggage. The wall paper was bubbled. Not the best maintenance. It was okay, but I’ve stayed in other Candeo locations that were much much nicer. It does not live up to the brand reputation.

Booked this hotel for my family's latest trip to Japan that we did for my little boy's birthday at a recommendation by a friend and we found it to be a very nice stay. Location was good, staff were conversant in english and very helpful with all our various requests and there is an onsen right within the hotel. We paid extra for a larger room and it was worth it - my boy even had space to lay out tracks on the floor to play his trains and it was totally worth it! Will certainly consider staying here again if we're back in Tokyo. 😁

Overall this place was just ok. Japan has a high bar for hotels, most of them are going to be good, if not great. This hotel just has a lot of small annoyances that add up and made it my least favorite hotel out of the four I stayed at on this trip. First the good: Good location within walking distance of the two big malls in Roppongi, Tokyo Midtown and Roppongi Hills. Two metro lines stop nearby. The hotel itself is nice but feels slightly dated. There's a view of Tokyo Tower from most of the rooms but especially higher floors. Overall I liked Roppongi. It seems like a place where real Tokyoites live and work as opposed to the more popular places mobbed by tourists. The bad: The bathrooms. Incredibly small, with absolutely no space between the toilet, bathtub, and sink. I know Tokyo rooms are small but this bathroom is especially bad. Also, the floor in the bathroom is sunken, as in lower than the rest of the room so you have to step down every time you enter. This caught me by surprise more than once. Also the floor felt a bit unstable...kind of like it was made of a plastic layer you stand on above the real floor. At least it was clean. There's a lot of weird unsafe parts of the room, which is especially a worry with kids. The step down into the bathroom I mentioned. There's a sharp edge next to the bed on the couch/nightstand that I scratched myself on. There's a glass table with pointy edges that just feels out of place in the tiny room. The plugs and light switches are right in the middle of the bed headrest which makes them easy for kids to play with and makes it so your charging cables are running across the bed. The elevator is annoying. It ALWAYS stops on the 3rd floor (reception) no matter what. The ground level exit is on the 2nd floor, so you always stop unnecessarily on 3 when either entering or exiting the hotel. The 1st floor is inexplicably the parking area behind the hotel, don't get caught assuming the first floor is the ground level exit. There's a real lack of breakfast in the area. The hotel breakfast opens later (7:30?), we never went because it was too late. One day we just gave up and ate breakfast at FamilyMart. Roppongi is not well connected to the rest of Tokyo on the Metro. Most places you want to go are going to require a transfer. Neither of the lines that stop near the hotel go directly to Tokyo station. Both Haneda and Narita require extra transfers. Even Shibuya which is not far away at all requires two trains or a bus. Especially annoying if you have luggage or kids in tow.

Candeo Roppongi has been the hotel of choice for my family for a few years now. It's conveniently located in the heart of roppongi, very close to the roppongi station, a few minutes walk from Tokyo Midtown and Roppongi Hills, access to anything you want through Tokyo Metro. The hotel itself classifies I think as a business hotel, so it's tiny, it is reasonably priced, it has tiny rooms and not a lot of services, but it's clean, modern, staff is very kind and it has a wonderful top floor SPA (onsen) with an indoor pool, an outdoor one (rotenburo), and a dry sauna, with stunning views of Tokyo. I love Candeo and I find any excuse to spend at least a few nights here every time I travel to Tokyo.

Great 3 night stay with my husband last week! Love Cadeo - first tried their Namba location in 2019 with my family before my wedding. We tried this location bc of our great experience a few years ago and could not have been happier. Super cute, clean, smells good hehe, and the rooftop open air bath is such a nice treat after a day of shopping and walking! Superb location near Roppongi station and many restaurants and art galleries. Rooms are a bit small but who cares - I'm not there to relax, I'm there to have a good sleep in an aesthetically pleasing room after a long day of sightseeing! Price is solid and staff is friendly. We chose a 4th floor room with balcony and was surprised how spacious the balcony was (however looking into graveyard with no furniture hahaha more for fresh air).

Stayed here in September 2018 for 9 nights. Love this hotel!!!! It's only one year old. Very beautiful, and service is world class. If I needed something, someone was at my door with it in no less than 2 minutes! Location is great. If you want to be in the midst of nightlife, this is the place. Room was perfect, comfy bed, sheets and pillows. Restaurant, spa and WiFi for hotel guests. Close to Main and happening streets. Close to Hibiya Metro line. This neighborhood is one that never sleeps but you wouldn't know it from your room unless you looked out your window. Located in an international travelers neighborhood. So you'll meet a lot of travelers from all over the world and locals because locals go to the clubs here. Roppongi is packed on Wednesday's ladies night so you'll see and experience quite a bit just people watching. Hotel is located near two, 2 minute away each 7-11's and just across the street from a Family Mart. These are everywhere in Tokyo. Make sure you stop at Don Quijote store in Roppongi for some Duty Free souvenir shopping which is a must. I will definitely return to this hotel for a couple nights when I return to Tokyo next. Highly recommend.

I found this little beauty on Expedia.ca The Candeo Hotel Roppongi is traveler friendly Hotel with visitors from all over the world... The location is second to none. Just off the craziness of Roppongi, yet 100m from Roppongi Metro station and main drag. Minutes to Roppongi Hills, and Tokyo Modtown. For this alone this property is worth the price. It is a brand new property, opened in summer 2017. The rooms have a great layout, albeit with a small footprint. The roof top houses a Japanese style bath called the Sky Spa.... complete with indoor and outdoor hot pools, a freezing cold pool and a sauna. The rules of a Japanese onsen apply: Men and women bathe separately, no clothing is worn, no tattoos as per Japanese custom. (Although no one was enforcing the rules so the atmosphere was unlike any hot spring I have been to in Japan: Loud kids, tattoos, people using mobile phones in the pool... I decided to go in the spa before everyone else got up so i could save on the kabuki) The staff are young and it seems like they are just out of hospitality school. This means they are eager to please and are very friendly. With an Expedia + member discount I paid $150CAD a night. We chose not to have the breakfast buffet. ¥2000 extra. All in all, great location, new property and free water and internet: I like Candeo Roppongi; you might too. t

Great place in the heart of Roppongi, convenient to everything. The rooms are modern and relatively spacious for a hotel in Tokyo for the cost. I picked this hotel due to the proximity to the Metro and to points of interest in Roppongi, mainly the Mori Tower and Midtown. It was also pretty close to the Grand Hyatt, which was out of my budget but had the pick-up for the Airport Limo Bus. The staff was very nice, though probably more fluent in Chinese than English, which is surprising and not at the same time. When we arrived, they let us know that our luggage, which had been shipped via Ta-Q-Bin was already in the room, so it was nice to show up with our keycard and have everything there already. To manage expectations for people considering the Candeo, I should stress that the room size is good for Tokyo, but may be really small for American expectations. The room itself is probably no more than 120 sq ft. There is no closet of chest of drawers, you have hooks behind the door to hang you jacket and stuff like that. There's a mini fridge with a rack of shelves above it, where you'll have your selection of tea, instant coffee, and water boiler, and a tiny side table for you to write in your journal or put your beer. There's a chaise bench along the window where you can leave your clothes or lay out on... depending on how neatly you unpack, and there's a wall mounted tv that's about two ft from the edge of your bed. For under $150 a night, that's pretty much as good as you're going to get in the Roppongi area.

For this type hotel, it really deserves five stars but there's always room for growth. This boutique hotel really served the purpose for the trip my husband and I took to Japan. I know that it's in the heart of hip and happening Roppongi but it's a quiet oasis. The rooms are "compact" but very clean and well maintained. The services they offer are carried out very efficiently (oh wait, this is Japan, how else would it be). The staff is extra friendly and attractive and eager to be of service. The place is spotless top to bottom. The breakfast is a great value, in my opinion. Nice to have a quiet convenient place to start the day. For ending the day, the rooftop "spa" with its indoor and outdoor hot soak baths (plus cold plunge and sauna) is a great place to relax after a day in Tokyo and it's a place where you can do your end of day clean up in case the bathroom in your room gives you claustrophobia.

This hotel sucks. The rooms and bathrooms are small and the service is mediocre. I don't sense that they would go out of their way to have your stay more enjoyable. It's also expensive for what they offer. I'd rather stay at the four seasons and get more for your buck. I would not come back and stay here. You can find much better for this price point.

Nice hotel and centrally located to anything we would want or need. Clean, friendly staff. Rooms are small! Manhattan small. Got a room with a balcony, thank goodness! The room had a bed, 2 steps to a couch, a small counter with shelves and you had to step over the couch 1 ft off the fl to get to it. From our balcony it looked like there's a cemetery behind the hotel. It didn't feel creepy though. The hotel has a restaurant but it only serves breakfast. Breakfast was okay but it was a little odd to my US palate. They have scrambled eggs but they were runny but not in an undercooked way more like they added something to it. They had nice croissant rolls, a loaf of bread, and... tortillas!? They also had cereal, bread pudding, brownies, canned fruit, soups, smoked salmon, a variety of sauces, and some Japanese meats. On the 16th floor there is a hot tub, steam room, and showers. They only have small towels so bring a large one from your room. Uper clean! Also on the floor was a couple of laundry units that both wash and dry your clothes. The detergent is already built into the machine but it does not seem to wash the clothes well. I had to put the clothes through an extra dry cycle and wash the clothes twice. Took 4.5 hours to do 1 large load! Nice place, would recommend it, would stay again.