CANDEO HOTELS Tokyo Shimbashi

We stayed at this hotel for 10 days. I think we were much more satisfied than at the hotels in Osaka. First, transportation is very convenient, and there are many good restaurants nearby. Second, the hot springs here are the best. Especially, I think I was able to endure the travel schedule thanks to the daily half-bath in the open-air bath. Third, the staff were very friendly. The multinational staff spoke Japanese, English, Korean, etc. well, and explained things in detail, which was very helpful for the trip. However, the downside is the laundry...;; There was only one dryer that worked well, and we had to fight over the washing machine to use it after all the schedules were over. Other than that, it was a very, very satisfying hotel!!

Great location with lots of shops and restaurants nearby. The train/subway station with 6 lines is in walking distance. Hotel has a mid size Onsen. Views are limited because of the location of the hotel. Street side is best in this hotel. Reception is at a higher floor that makes personal contact limited.

Overall this is a perfectly fine hotel. The rooms are nicely designed (but, remember it is Tokyo and that means small) and everything is modern and clean. Good water pressure, housekeeping services and amenities, and ease of getting in and out. ||The bed was hard. No sugarcoating this. ||A second note about the room size: I mentioned above it was small. This is Tokyo and to be expected. If you are booking this for more than two people, you will be very miserable. If you are booking for two or less, it’ll be just fine. I’ve seen reviews where people booked for four people and expected it to work. There is no room in this hotel that will fit four people. Just don’t do it. Get two rooms and be happy. ||Neighborhood: it’s fine. During the day it’s normal downtown. Nothing cute, no nice parks, etc.; but your walk to Shimbashi station is a breeze and it connects you to absolutely everywhere. At night, yes, it’s bars and hostess cafes. Nobody harassed me or my wife. My kids weren’t confused or scared. It’s just bars and lights and some people out for the night. ||It’s a bit expensive but it’s a nice place in a great location. Recommended.

The hotel offers standard facilities in a convenient location, although guests should be aware of its proximity to the red-light district, particularly at night. The rooms and bathrooms are compact, so guests should anticipate this. The breakfast service is average, with limited options, and the staff tends to clear the food service promptly before 9:30 AM. Furthermore, there have been instances of inaccurate food labeling, specifically concerning the presence of pork in dishes advertised as seafood, and a lack of halal options. Room tidying is not provided by default; guests must request this service, otherwise, fresh towels will be left on the bed. A stay of more than a few days is not recommended.

The room is family-friendly, with a comfortable bed and a small sofa. Staffs are able to speak fluent English. However, the environment outside the hotel is horrible. There are many “special” workers. They will keep asking if you need a massage service, especially on Saturday nights. You can see many gangs and drunk people everywhere. If I had known that before, I wouldn’t have booked this hotel with my family.

Horrible Customer service. Especially one of the Japanese young customer service officer. Ask for a late check out due to having a small 1year old. Young officer say yes can up till 2pm. Went up back to room after breakfast and the reception with their officers all around. No communication given. 12noon officer called my room say I need to check out or charges would be incurred. Only then they say I need to pay for my extension. Told them I not agreeable as I had already ask them in the morning and was not informed or advise that there will be extra charges. They wrote in to booking and charge me 2000plus yen for an extra hours. say I did not obliged to their policy. Think it's horrible. Any extra charges should be inform during check in and during any enquires at the reception not when they seem fit. Think the management from candeo should buck up the customer service training and English lesson for their Japanese staff. Won't recommend my counter parts to stay there ESP if they have kids. The management are not exactly friendly in anyways. No early or late check out for small kids. Those can afford probably should explore other establishment

Comfortable room, which is a bit bigger than a regular Japanese style. Rooftop onsen is quite nice, but would like to have more types of vending machines and wash machines as the customers are quite a lot. However, the price in my stay period is a bit out of control...290 Usd per night. For business person, I do wish there is a wardrobe, the open wardrobe which built-in in the room is quite unfriendly and not convenient. Anyways, apart from price, everything is good.

Very good 3* hotel. The rooms are somehow spacious for Tokyo standards, but their beds and their pillow could be improved. The service is pretty good giving you a house pyjama to use during your stay. Personally I really enjoyed the breakfast but it is very japanese oriented with barely a few western items and no vegetarian dishes. The onsen on the top floor is really an added value. The location is vibrant surrended by lots of restaurants café and nightlife. Great value deal