CANDEO HOTELS Tokyo Shimbashi

Pros I was looking forward to use the Sky Spa (Onsen) but it fell below my expectations. The Onsen was very clean and well maintained and I enjoyed using the open air bath. They allowed to store my luggage before and after check in which I appreciate. I had to walk past several bars to reach the hotel but it did not feel unsafe. I walked 10 mins to Daichi Hotel to take the Limousine Bus to Narita Airport. Cons The amenities in the Onsen were rather basic. I am not sure if hot spring water or merely hot water was used. The rooms were on level 2 to 10, the reception was located on level 11 and the Onsen was located on level 12. The staffs were stoic, lacking in warmth. I regretted booking the Corner Twin Room. The door entered directly to the toilet and the bed was located very close to the door/toilet. It was difficult to tug my luggage. They could not provide me with another luggage stand. Even though there a full glass window which made the room bright and nice, having it was no good use. The rooms were on level 2 to 10, and it looked out to a small but busy room and also the next building. Due to privacy, I could not draw open the curtain. My friends who stayed at the regular twin room had a much better room and bed layout. I also find the corridor very narrow and dim.

4th Candeo hotel out of the 4 total I stayed during my Japan trip. I booked on the same day I arrived in Tokyo so I was forced to get 2 different room types (King and a Corner King) due to lack of availability. Not faulting the hotel here. Here is where it got weird. I was offered the "convenience" of staying both nights in a King, but not at the price of a 2-night King, but for the original price of a King + Corner King. Obviously, this was rejected as I would have had to pay an extra $150 for the "convenience". Do not understand why this should be the case. The Sky Spa had zero proper views and was a stark contrast to the other Candeo properties (shoutout to Wakayama and Osaka). Rooms were also a little dated; room size was ok since it is Tokyo. Location was great.

We stayed at this hotel for 10 days. I think we were much more satisfied than at the hotels in Osaka. First, transportation is very convenient, and there are many good restaurants nearby. Second, the hot springs here are the best. Especially, I think I was able to endure the travel schedule thanks to the daily half-bath in the open-air bath. Third, the staff were very friendly. The multinational staff spoke Japanese, English, Korean, etc. well, and explained things in detail, which was very helpful for the trip. However, the downside is the laundry...;; There was only one dryer that worked well, and we had to fight over the washing machine to use it after all the schedules were over. Other than that, it was a very, very satisfying hotel!!

Great location with lots of shops and restaurants nearby. The train/subway station with 6 lines is in walking distance. Hotel has a mid size Onsen. Views are limited because of the location of the hotel. Street side is best in this hotel. Reception is at a higher floor that makes personal contact limited.

Overall this is a perfectly fine hotel. The rooms are nicely designed (but, remember it is Tokyo and that means small) and everything is modern and clean. Good water pressure, housekeeping services and amenities, and ease of getting in and out. ||The bed was hard. No sugarcoating this. ||A second note about the room size: I mentioned above it was small. This is Tokyo and to be expected. If you are booking this for more than two people, you will be very miserable. If you are booking for two or less, it’ll be just fine. I’ve seen reviews where people booked for four people and expected it to work. There is no room in this hotel that will fit four people. Just don’t do it. Get two rooms and be happy. ||Neighborhood: it’s fine. During the day it’s normal downtown. Nothing cute, no nice parks, etc.; but your walk to Shimbashi station is a breeze and it connects you to absolutely everywhere. At night, yes, it’s bars and hostess cafes. Nobody harassed me or my wife. My kids weren’t confused or scared. It’s just bars and lights and some people out for the night. ||It’s a bit expensive but it’s a nice place in a great location. Recommended.

The room is family-friendly, with a comfortable bed and a small sofa. Staffs are able to speak fluent English. However, the environment outside the hotel is horrible. There are many “special” workers. They will keep asking if you need a massage service, especially on Saturday nights. You can see many gangs and drunk people everywhere. If I had known that before, I wouldn’t have booked this hotel with my family.

The hotel offers standard facilities in a convenient location, although guests should be aware of its proximity to the red-light district, particularly at night. The rooms and bathrooms are compact, so guests should anticipate this. The breakfast service is average, with limited options, and the staff tends to clear the food service promptly before 9:30 AM. Furthermore, there have been instances of inaccurate food labeling, specifically concerning the presence of pork in dishes advertised as seafood, and a lack of halal options. Room tidying is not provided by default; guests must request this service, otherwise, fresh towels will be left on the bed. A stay of more than a few days is not recommended.

This Candeo branch was the most deceptive hotel in our 2 weeks trip this time. The photos and the price point are definitely “cheeky”, even for Tokyo standards. We stayed at Candeo Osaka Tower, which was incredible. But beware of this Shimbashi Candeo. It’s definitely not worth the price either. We were meant to be at Mitsui Garden (I stayed there 2 years ago) but thought to try Candeo, more expensive, given the good Osaka Tower experience. But oh my. 🤣🤣😝 luckily managed to push through the 2 short nights here. Putting this comment here because its time Candeo pay attention and make improvements at this branch. What a waste of their brand reputation otherwise…

This boutique hotel, in a slightly peripheral district of Shimbashi, was recommended to us by a Japanese colleague so we knew it would be pretty good--but it exceeded our expectations. It's impeccable, quiet and very private in that you can take the elevator directly up to your room without even passing the front desk. But if you need assistance, front desk personnel are very helpful and conversant in English. The neighborhood is a bit seedy at night, with a lot of hostess clubs, but it's very subtle by western standards and totally safe. There's no aggressive behavior whatsoever and IMO it's a perfectly appropriate area for families. It's also an easy walk to Shimbashi Station and a 10-min walk to glossy Ginza. I've seen a few comments that the rooms here are tiny--in our case, we sprung for a corner room with a king-sized bed (only about another $20 a night) and were surprised at how spacious it was. The bed is much bigger than an American king, plus there's a desk and a lovely little cushioned bench on which to lounge by the window. The bathroom features a deep tub, excellent water pressure and a high tech TOTO toilet, which I won't detail here; suffice to say, it's reason enough to visit Japan. Other in-room amenities include a small fridge, toiletries, North American outlets, USB chargers, powerful AC, and a large screen TV. There's also an ice machine on every floor. Breakfast buffet was good--not incredible--but a highly convenient option with both Western and Japanese foods. But the best part of this hotel is the Sky Spa, the rooftop onsen where you can quietly enjoy the indoor and outdoor hot tub and sauna after a day of walking around. Pretty incredible for the price! We would stay here over and over again. Fortunately, they have Candeo Hotels in a few different cities like Kyoto and Osaka.

Good location to access restaurants and ~ 5 min walk to shimbashi station. Corner rooms are best here otherwise it's very cramped. Breakfast buffet is good. Try to arrive before 8:45am to beat the crowd, last seating is at 9:30am. Get a table then get your food otherwise when the rush comes, you won't have a spot to sit. The top floor onsen is included, a great place to relax before or after seeing the city. Next to the spa, there are two coin operated wash/dry machine with security passcode ability to keep your clothes safe, 2 hours for 500JPY. Laundry machines are always in use which is a pain. If you're traveling with kids, it's not a good location to walk around at night. Location is in the middle of the drinking scene.

3.5 stars Location - in the heart of the Shimbashi eating/drinking area. About 5 min walk from train station. Hotel - check in 11th floor and hotel restaurant, 2nd-10th floors rooms, 12th (top) floor has indoor/outdoor onsen with sauna and cold dip pool, washer/dryers, vending machine, smoking area. Room - unusual, toilet and shower with no tub in one room, the vanity sink is outside in the same room as bed. Japanese style - no closet, and in this case no bedside table. Refrig/combo glassware cabinet. Large tv with interactive menu. Front desk - has English speaking staff. Daily room clean up - slower/later than other hotels.