C&L Auto Body

Had a great experience with them, my car got hit at my apartment building & I was able to get in the next day to get my car fixed. They called enterprise for me so I had a car waiting there for me. They updated me frequently on the status of my car & everyone was super nice & helpful. My car looked as good as new when they finished.

We had previously brought our car in for repairs and we had a great experience so once we got into an accident, it seemed that going back to C&L would be a great choice. However, there were significant delays and issues from start to finish. First, there was a delay of three additional days from the initially set pick up date to complete repairs (new driver's side mirror and side panel), which was acceptable as we wanted to make sure everything was fixed. However, similar to other reviews, we picked the car up with more issues. We noticed that the technician was not able to open the drivers side door from the outside when unlocked with the key remote. They stated that this was normal wear and tear and claimed they could not work on the car if insurance or we did not pay. We brought our car to the dealership and noticed that while the mirror was replaced, it would not close or open properly when the car was unlocked/locked. Next, the dealership instantly noted that the driver door handle was not properly installed as well. As we did not want to go back to CL East Hanover for repairs, the car was taken to CL Morristown where they claimed to have fixed the issue but we received the car with the same issue of the door not being able to open. All in all, we ended up having the car ultimately repaired at the dealership.

While it wasn’t an ideal situation having to bring my truck to this body shop, the experience with the staff was excellent. Everyone I interacted with was incredibly friendly and helpful, despite how demanding and stressful this line of work can be. They maintained a very customer-focused and positive attitude throughout. The guys in the shop were especially great. As I was clearing out my belongings from my truck (which was unfortunately totaled), they checked in on me several times and even helped remove items without me having to ask. I also had a few conversations with them about their jobs, and it was clear they enjoy what they do. From what I gathered, the person running the facility takes good care of their employees, and that really shows in the way they treat customers. If I ever find myself needing a body shop again, this will be the first place I go.

Used these guys to fix my car after I got rear ended. Key fob didnt work with the car, come to find out months later that the passive entry antenna was smashed. Now I am paying hundreds out of pocket to get it fixed by a mechanic. You had to know it was broken because you need to hold key fob on the push button to start the car, but the car will annoyingly keep telling me key fob has left the vehicle.

Terrible service. They waited for 2 weeks to start repairs on my car after I dropped it off. They originally told me it should take 1-2 weeks for a minor fender bender. After 3 weeks when we finally received our car back, there are issues with the alignment and a rumble when the car is driving. We never had this problem before sending them our car, but C&L claimed it wasn’t caused by their “repairs” and isn't their problem. Absolutely avoid this place.

BEWARE…not only did nothing line up when I picked up my car they also chipped the paint on my hood. When I asked the manager how a car even left his shop like this he said “most people won’t see or complain about that”

C&L was assigned by GEICO , and they didn’t let me know I was gonna totally pay out of pocket, before they fix the car I didn’t get charging details. I have to call both to ask details, and for just fix the rim not replacing one, I get charged double price compare to other shops. Not to mention, afterwards, when I drove the car, the tire or front rims that changed was showed red on my monitor, I had to drive back right away, my car also never had problems starting, and now I have hard time start the car after their work, they totally messed up my car…only reason I have 2 stars is because their manager is giving me a comparatively detailed explanations….please do your research or comparison before you come in here!

I don’t like front office staff, Grace’s, attitude via email. Communication from her was slow and I have an email for proof of her blatant rudeness. Excuse me for asking a question because I delivered Uber eats to you all and noticed you all stay on site after 4PM/ closing time. Pardon the heck outta me. I also don’t like the lack of communication from C&L to Progressive to help me with my total loss. I get the feeling if you’re not rich and can’t pay they don’t want to deal with you. Brown hair’d older women at the front desk was kind though on the day I finally came in to pick up my things out of my car. Not such a nice experience.

CnL.. can't and lost. Buyer beware. Tired to pick up my truck that had a rear bumper repaired. Bumper was installed almost an inch out of even with the truck and was presented as completed. Second try. Must have actually looked at it and adjusted the bumper. At second pick up attempt found drivers door jam/rocket panel covered in shoe marks of mud. Now rocker panel has scratches. Windshield also caked with bondo dust. If you care about your vehicle take it some where else!

I haven't posted a bad review in a very long time , but this has been one of the worst transactions/experiences I have ever had. I'm currently at another body shop that is paid for by my insurance to fix the issues this shop has caused. I brought in my vehicle for a purely cosmetic issue from an accident I was in over a year ago. I brought my car in late January nd was informed my car would be done 2/14. Ok. Well it's 2/27 and I just picked my car up after my 30 day rental expired. My truck is now shaking while idle and the alignment is fully off , making it almost impossible to drive safely. My point of contact was a man named Chris . He was so hard to deal with and never once said said sorry for a scratch they caused and knew they caused while the car was in their possession. There was no communication, any that was successful was initiated by me . The issues were blamed on parts received from a Jeep Dealer , while some issues were simply because the part wasn't put on properly . This place is not the place to go to if you want a decent or satisfactory experience. Over a month and still not a proper re

Extraordinary Service these folks got right down to business with the estimate and got back to me with a very fair price with excellent work.Can confidently refer these fine folks. Best JohnnyR

My car was side swiped by a neighbor so it needed repairs. I thought I was bringing my car to Coury's which was the old name of this auto body repair shop. when I arrived, I was informed that it was under new ownership and was now called C&L Body Shop. I continued on with their service since I was already there and figured I would try it out. I have to say the office manager was great, and the repairs seem good so far BUT the carelessness of the mechanics is unfathomable. I found several pieces of debris left in the car which I can get past. what I CAN NOT forgive is the sharp razor blade that was so carelessly left behind. I am very grateful that I found this and not one of children.

So far my experience has been terrible. It has started in Washington with a nice guy named Doc. I have no complaints there's. I was initially told it would be 2 weeks. I wasn't that happy with the answer but you have to do what you have to do. So i arrange for rides and I wait. April 29th I drop off the car. May 4th i get a message that the car has moved onto the next stage. Great. May 10th i get a text that the car has moved onto the next stage. Perfect. May 17th I text to ask if the car will be done. They text back saying no that it won't be done until the end of the week. I call my insurance to see what is going on. She speaks to c & l and they tell her they have not even started the painting process and they need a few more days. When 7 days prior i got a text stating the car would be in the paint booth that day. So instead of calling so i can make arrangements they just don't say anything and had no plan to say anything until i reached out. I've hit a wall with them, my business is mobile and I need my car. Today i check the estimator and they added 6 more days. Bringing the total time with my car to a month no one reached out, no one offered to fix their mistake or do their due diligence by putting me in a rental NOTHING. I get it, things are busy. But communicate with your customer, be transparent with your customer. I'm a business owner and service provider myself, things happen, but when you have someone's 2nd largest purchase in your possession for a month the least us consumers expect is communication so we can plan accordingly. I haven't been able to work for over a week because of this.

Very nice shop Rep shop for Geico. And the set up is better than any I've seen ever. When you walk in the lobby your greeted with friendly folks. The paper work was painless and very little. There is a Enterprise office within the shop, so you can get your rental right there and drive away with it. The bathroom is the best looking auto body shop bathroom I've ever been in. Made Magee scared to use it. Lol. Better bathroom than in a hotel lol. They got in touch with me by phone the next day to explain every thing that needed to be replaced. Also emailed the photos to me with the estimate and when it should be ready. The did the job and it was done correctly the first time. I am happy I went with them to get this job done.

Let me start by saying the customer service at the front desk is amazing. Very professional and courteous. Unfortunately that's the only nice thing I can say. I brought my car in for damage to the side of my car and they had it for two weeks. (No complaints there). I brought the car in with working blinkers, working heat and working butt warmer. Now none of that is working. If it was just my blinkers I would say it's a coincidence but all three things no way. I was told to call my insurance company and deal with it.

Over the past 20 years, we have taken our cars to C&L auto body for repairs. The work on the cars has been outstanding. The process has been wonderful. The communication between the business and myself has been very professional. I highly recommend this autobody because they are honest, they will not hold your car longer than the repair takes, and they are accurate and detail oriented with the paint jobs.

I was referred to C and L by Geico as part of their insurance program. I accepted as it was convenient to be able to drop off car, get estimate, and get rental all at the same location, and have payment handled internally so I didn't have to spend a lot of time going back and forth. To be clear: the work done on my car was NOT done by C and L, but by whomever they use externally to do paintless dent removal. I brought in my car, which had been absolutely obliterated by squirrels and acorns, to have approximately 47 dents removed. They had the car for 4 and a half business days, during which I can't even imagine how much time the PDR guy spent on it. Came to pick up the car and there was no sign of even a single dent. Amazing work. Car looks the way it looked before those demon rodents destroyed it. The only thing C and L did themselves was remove my headliner so the PDR guy could work on the roof of the car. I docked a star because the quality control after putting it back was a little lacking: molding on both sides of the car were not seated properly on pickup. As a positive I came back in and they resolved the issue within 5 minutes. Honestly, I love my car a ridiculous amount and am anal about everything looking right otherwise I very well may not have even noticed in a timely manner. Front desk staff is amazing: friendly and on top of their game. Ann Marie was my contact for Geico and she was likewise friendly and on top of things. I've honestly never seen a body shop like this one. It's enormous, with a HUGE indoor garage area. Waiting area looks like a business rather than like an afterthought as it is with many autobody shops. In fact, the whole place was run like a business - a really refreshing experience compared to many other local shops. Thanks guys for getting my baby back on the road!

The front desk staff are very courteous and extremely cordial. Thats the only thing good I can say about this place. They took the car in for minor side swipe damage. No updates for almost a week then when we called they said that they will speak to insurance company and that insurance will contact us. The insurance company called us and told us that they will pay us the car's worth as repairs may be more expensive than the car's value but didn't tell us why. Then we call the shop and they tell us they took the entire side apart as the ins co required that but were unable to put everything back in in a safe manner and that some of the parts may be broken in the process. The ins co then called and advised that they can give us a tow + money. We asked that they at least put back whatever they can but they refused to do it because they didn't want to spend the time. Please do not make the mistake of taking your vehicle here unless you want it back in pieces!

C&L Woodridge did a repaint for me because the prior body shop couldn't get it right after 3 times. The paint came out perfect! Would definitely recommend. Very friendly and easy to deal with. Car returned on time!

Hands down the worst auto body shop ever!!!! They "repaired" my car and when they gave it back to me it still had damages they didn't fix and the replaced parts were scratched. Also the ladies at the front desk are extremely rude! Avoid this place at all costs

STAY AWAY FROM this place. I had an incident where my car broke down on route 10 right in front of TGIF on 7/25/20 and the racist truck driver (Chris) as soon as he showed up had an attitude. And to make matters worst he took my debit card and dropped it to the cracked of his tow truck and told me that he couldn't get it out unless I gave him a Philip screwdriver, which I did then he changed his mind and drove off with my card. Smh. You can't make this shit up. And when I called the manager (Bob) to explain how shitty the customer service was, he was as rude as his tow truck driver Chris. Cause he didn't think that it was a good idea to apologize for his nut case driver's behavior but instead think it would be great to let me know that Chris is his top driver. The nerve... I wish I could give a zero star.

They are extremely courteous and efficient . All personnel very knowledgeable especially Patty and C J I won't go anywhere else to have mine and my families cars repaired

As soon as I walked in I was greeted and instantly felt at ease. Someone at GEICO had messed up my appointment, but Ed and his team worked really well with me and got me an appointment ASAP. Usually I get frustrated with these things because car repairs are never fun, but they made it effortless and were extremely accommodating. The fix took a few days and I couldn't be happier. I would definitely recommend! Thanks guys :)

I would not recommend this auto shop. The excuses they give you for fixing your car is just unbelievable. Everything that can go wrong will. Got my car back after two months and had to take it back to be fixed again. Everything was off and paint job was horrible too. Took car back and they said pick up the next day, and a week and half later still at the shop with more issues that apparently I did. Had to take the car to a different shop to be fix the right way.

Ok where do I begin....car had been hit while parked at St Barnabus so that was bad side.they left the scean and left us with a bill. Then took it to C +L to get an estimate...all nice good then car got hit on the other side omg added to the orginal estimate.car fixed one side only aferr being in the shop for 4 days...they forgot the other side but i paid for both ..i asked for a rental since their error...No ok but we can drop u off and pick u up...not what i wanted ..the drop off was great to my dads but they did not have a driver for the pick up..omg rwally thanks to my 91 year old dad that had to pick me up.....next the right blinker did not work 2 times after this I had to go back not I am sorry let me help you..never again C&L see you later ..

I was referred to C&L Auto Body by Geico as part of their "trusted insurance program" where the shops are "held to the highest industry standards". I accepted as it was convenient to be able to drop off my car, get an estimate, and get a rental all at the same location. My car and repairs: 2014 Mazda3 needed front bumper, grille, left headlight and smaller components behind the bumper replaced due to a fender bender. The experience of dropping the car off and getting into the rental was pleasant as the Geico adjuster (Annemarie Budesheim), C&L Auto Body and Enterprise reps were all accommodating and made the process in the morning very swift by having the paperwork and the rental car ready upon my arrival. The issues started when I requested my adjuster for a quote to have all OEM parts installed because Geico only covers and recommends the shops to use aftermarket parts, she responded by saying "I will have to ask C&L Auto Body to get you the quote", I never received the quote and the work started immediately after receiving the initial quote for aftermarket parts from the Geico adjuster. I let that slide as I would be responsible for the difference in the cost for the OEM parts and the shop/Geico warranty all the work/parts for the lifetime of the car as long as I own it.  I got a call from my adjuster when the car was ready for pick up, I informed her that I would be there in the next hour or so, she replied by telling me that she will have the shop keep my car ready for pick up (it was not ready for pick up when I arrived). When I arrived, no one there recognized me or immediately asked me for assistance (including my adjuster), after waiting for a few minutes, I was helped through the payment process and they called for my car. This is where things get interesting, after getting into my car I realize the cables I had slightly hanging from behind the rear view mirror for the dashcam and radar detector were pulled out from being tucked in the roof lining and hanging down my center counsel (because I took my equipment with me as they are not liable for any property left in the car). They had no business touching anything inside the cabin as all work was being done on the outside. Bear with me, it get better, as soon as I turned on my car I noticed a rumbling sound and I knew immediately something was not right. The sound continued as I was driving back to work and became prominent every time I accelerated, I knew it was related to the intake or exhaust as I have heard the sound before. I started by inspecting the engine bay and noticed my air intake filter box was completely open, hanging off the intake hose and resting on the air filter (the source of the rumbling sound). When I confronted the shop about their negligence and why they would touch the air intake which was well behind all the damage, all they had to say was "we had to open it to get to the headlight and we are extremely sorry for forgetting to close it" (I really don't think it is necessary to touch the air intake to get to the headlight if you are going to be pulling the whole front end of the car out, but I could be wrong).   This shop clearly lacks the attention to detail, leaving something so clearly visible open makes me wonder what else they could have neglected under all the body panels. This review clearly shows how little importance the Insurance companies and the auto body shops they "hold to high standards" really care about customer service and customer property. I understand this review was not only for C&L Auto Body, but also for Geico, I needed to share the all details as they work together and hence my two star rating for the combined experience with both parties. P.S. The paint job on the aftermarket bumper matches my car but the fitting is a little off and easily noticeable to a trained eye, I would recommend paying the difference and getting OEM parts installed if you really care about the aesthetics and have a nice car. Geico adjuster explained to me that if the parts don't fit well they would push for OEM parts (clearly not the case here and another thing for me to bicker about).

This place is amazing! Their service is great. I dealt with Charlie and he helped me with getting my bmw 5 series repaired. This place knows what it's doing and I wouldn't go anywhere else.

Most people arrive at C & L not by choice it seems. I however chose C & L for my car's work to fix door dings and scratches because of their quality work and knowledgable, experienced staff. Rickey remembered my car from the same fix-up last year. Good and quick availability of appointments.Tania is always attentive and competent besides being very nice. I called the local Enterprise to arrange for my rental for this work and as people have said, it is easy, the car is delivered there, prices are fair. In reading the negative reviews I realize most people go here not by choice but because of unplanned damage-an unfortunate event-and are already upset before they get there. The insurance is paying for the rental but it seems labor time prediction is still an issue. I prefer my car to be perfect rather than their estimate of the time it will take to make sure it is. They estimated 5 days but kept mine over the weekend which I appreciated as it gave the paint extra time to set. I do not think what they do is a science, it is an "get in and see how it goes, order parts, etc. then do our best." Their work is superior and I am very pleased with the customer service. I was sent updates until the end when judging paint drying is obviously a factor. I will return because unfortunately people are careless in opening doors and pulling into parking spots. There is nothing careless about the way C & L is managed and run. What a pleasure to witness such a nice small business doing what every business should be doing, offering a wonderful experience with the best outcome. Thank you C & L !

Decided to allow progressive to pick the body shop to fix my car this past July. The repairs to the damage was done nicely. The paint job however was poor. They didn't bother to blend the paint which left my car two toned. If this was my auto shop I'd be embarrassed to leave a car painted in that condition. The car previously had no chips or dings on the doors. When I got the car back.. My handles where chipped and scratched. But the worst part was when I caught a flat tire and realized that the auto shop stole the foam piece from the trunk containing the jack and lift. Contacted the auto body shop and never heard back. How does a huge piece of foam and tools disappear? In my opinion, this shop does shady work. Definitely would not allow progressive to choose a repair shop again nor would I recommend this place.

I came in because of a minor accident. Because C&L was listed as one of GEICO's preferred workshops for an accident, I came in here. My car had a minor damage and they did an amazing job with the paint, body work and cleaning up my car inside and out. My car looked like it was brand new and did not get into an accident at all. Service at the reception was prompt and friendly. However, I had knocked 3 stars off because my Sennheiser earphones were missing. I will advice you to take your valuables out of the car or out of sight before dropping it off here.

My experience with C & L has been unlike that of any previous body shops that I have had before. I had originally had C & L do repair work on my bumper after it became dislodged a few years ago and they did a fine job then. Then more recently, I accidentally touched that bumper to the curb which dislodged some of the clips they had put in. Remembering how nice the my experience with them was, I went back to C & L and within a short amount of time, CJ and Mike came out, re-secured the bumper and sent me on my way. I could not recommend a shop any more highly than C & L and this includes the staff at the front desk as well as the rest of the environment. P.S. Even in the event that someone has to wait, C & L has an excellent selection of magazines. In summary, C & L has succeeded in making what could be a very unpleasant experience, pleasant, and that is quite a feat!!

I was referred to this Body shop by Geico after being rear ended in an accident. The experience here was amazing. At first I just went for the appraisal of damages, but then decided to have my repairs done there as well. Everyone at the shop is super friendly and knowledgeable. The damages were going to take a while to repair, so I was given a rental car from Enterprise. Everything happens at the body shop which is super convenient! You don't have to worry about transportation because the whole process gets you covered. Unfortunately I can't comment on the actual work as my car was later assessed as a total loss but I do def recommend this place based on customer service and attentiveness! Would def go back!

This auto body shop is one recommended by my insurance carrier. After a recent accident with my almost new Toyota RAV4 was repaired by this shop, I have decided to make them My GO TO shop. They were fantastic. My car looks new. The paint work is incredible. The repairs were thorough and on time! Customer service from the front desk to the repair person was top notch. Polite. Pleasant. Prompt. PERFECT Then, when I had what was likely an unrelated issue with a fuse blowing... I went back and they took care of it for free! I even offered to pay and they said no need. WHO DOES THAT?!? Highly highly highly recommend this shop!

I was in an accident with a careless Geico insured driver. Geico insurance was great and they highly recommended C&L Autobody. C&L is a class act! They took less than a week to return my Infiniti back to nearly new. Everyone that works there is friendly including the Geico adjuster! When I got my car back there were a few little issues that they fixed no questions asked. I had an issue with the brakes after the accident and even though it was more of a Geico issue than theirs, they listened to my concerns and bled the lines. I recommend C&L Autobody for their quality work and overall friendly atmosphere. Very happy with them.

awesome job!!!! car was done through my geico claim in less than 3 days! i was impressed by the shop and their employees all courteous and accomandating to their customers needs. i would definaltly go back!!

They painted my car with bad bad quality, absolutely unacceptable. So I talked to their super and asked them to repaint it. They promised me they would get a rental car ready for me and cover the expense (for sure they should since all were caused by them). Then when I take my car there everything changed. They refused to pay my rental car and asked me to reschedule AGAIN! Totally a waste of time and gas. Can't believe they are a certified GEICO auto body. SUCKS.

Very pleased with customer service, terrific repair, and ease of use. My car was finished three days before schedule with an awesome paint job and repair. I noticed small irregularities in a sticker and logo which were promptly replaced with a comp wash. Thank you Lena, Adele, and Luigi. All staff were pleasant and aimed to please. If you're in an accident, C&L is a large clean friendly environment. Thank you.

This place SUCKS! They returned my car with a missing part I could have gotten into another accident thanks to them! They were just full of excuses and literally rushed to get my car with a crooked steering wheel! DON't ever go here!

This establishment has, hands down, the worst customer service and communication skills I have ever encountered. I brought my car in for an "expedited" repair on Saturday, 11/16 after being rear ended by a Geico customer. I was told that it would take 5 days and to expect to have it back by Friday, 11/22. I called on Thursday, 11/21 and was told it would be ready on Friday. I called again on Friday and was told they ran into some complications, so it would now be ready Monday, 11/25. I called yesterday and was told it was still not ready and the manager promised me it would be ready today, 11/26. Note that in all of these instances, I was the one reaching out to inquire about the status - no one contacted me. I called again this morning and was told that they could not confirm what time it would be done, but that it would definitely be ready for pickup today. I just received a phone call saying it will now not be ready until tomorrow. We are going on 11+ calendar days on a 5 day repair and at this point I am under no illusions of having the car back until after the upcoming holiday weekend. While I understand that things can happen to delay the process, it is unacceptable to provide an estimated date of completion then renege on it three times in a row, and more than that, have an attitude that the customer just has to accept it. I will not be returning.

This is my second experience with C&L Auto Body and both have been incredibly good. The first was in March when GEICO suggested them for a repair to my wife's Subaru Outback after another car broadsided it in a nearby mall. The repair was made quickly, to a very high standard and the GEICO claim and necessary Enterprise Rental Car process (since the car was needed for 4 days) was seamless and very pleasant. While I was there, I couldn't help but notice the size of the operation and the variety cars in the workshop. I counted 2 air controlled paint booths, among the facilities. Told them that if I ever needed another body shop repair to a car, I'd come back. Note: I've had a less than professional experience in February when my classic Audi was totaled by my insurance company after an unfortunate experience with black ice on a local, untreated state controlled road. The competitive in-town shop was extremely week in returning phone calls, etc. and the car was deemed a total economic loss (since the repair was greater than the book value), even though the automobile was in excellent condition. Fast forward to this past week when a friend's classic CL550 (2009) with only 6,000 miles was involved with a very slow speed fender bender with a well worn Acura TLX. When I brought the car into C&L, Luigi Santonocito (the manager) took a look at the various black marks on the pearl white coupe front right bumper and said that I should come back the next day when I was back in the area and he'd see if could be 'buffed out'. He was hopeful but we'd still "just have to see." I returned 24 hours later and after less than an hour in their shop - to my relief and surprise - all of the black marks were gone! The bumper looked brand new and even the slight scratch on the Xenon headlamp lens cover was professionally removed as well. The cost was more than reasonable - Luigi refused to accept any payment since it was such an easy job (and probably because I had been there with another car less than 60 days earlier) and simply asked that I give something to the 'detail man', which I gladly did! Can't believe how lucky I was this time around for two reasons: (1) Not only did I find out that the black marks were caused completely by the tire's sidewall of the other car, but the complete lack of any tell tale paint marks or physical damage to my car's bumper or bodywork clearly indicated that the other car's bodywork was untouched by my car at all and that the damage seen on the other car was preexisting. Luigi offered to give this information to my insurance company, if necessary. (2) But I was also so fortunate to find a local body shop that not only is professional in attitude but also in their actual ability to repair damaged vehicles. I could not be any more pleased with the entire experience.

The repair was not only slow, but riddled with errors. Do yourself a favor and avoid C&L! I won't bore you with ALL the details, but after C&L 'repaired' my Jeep Commander, I quickly started noticing things that weren't right, the most serious (I hope at least, could be other things I don't know about yet) of which was that they installed the WRONG size axle on my front left wheel and also botched the hub bearing on that wheel. This led to a squeak from the front end as well as a lot of road noise at higher speeds. When I told C&L something wasn't right, they pretty much blew me off and said that I needed to get new brakes and/or new tires to fix the issue. Turns out I didn't need either of those things, I just needed a legit shop to install the correct axle and a functional hub bearing. Luckily, Geico still paid for the additional $1100 in repairs my Jeep needed at the second shop I took my vehicle to after C&L just wouldn't help. Fifty days after the accident I finally have my Jeep back in good working condition, but only after a second shop was able to fix the errors C&L made. C&L sucks, steer clear.

I had my bumper fixed after a slight fender bender and needed an adjustment to my passenger door. I filed a claim through geico and they took care of the damage in 3 days. The front desk staff were very helpful. In and out service, I would give them a try!

The employees are great at the front desk, but here is your warning. my car was hit by another car and went there to have them fix it. It took a little longer then I expected, but I understand the issues. Once the car was done, I went there and picked it up. I did not notice any thing wrong until I stopped at a light and lifted my arm rest. My throwing knife was stolen along with 4 country cd's. I called the manager and she told me she was sorry and would get back to me. 3 weeks later, no calls. The next day my wife was driving behind me and called me to ask why my muffler was bobbing. They never secured the muffler back in place and the decals were never put on as well. So I took it back to the shop and showed them what was wrong. It took them another couple of days to fix it. When I got my car back I looked around to make sure nothing else was stolen and long and behold, all my coins were taken from my changes cup except for the pennies. Moral of the story, they have thieves that work there and if you plan on bringing your vehicle there, you better remove all of your valuable because its not safe when you have thieves working at a shop who are desperate for your belongings. Its a shame when you have a great business but have thieves working for you.

I was returning home after covering an office in the Bronx (I am a physician) and close to home a pick up truck veered in to my lane and damaged the entire passenger side of my 2016 Honda Pilot. The guy who hit me works as a tow truck driver for C&L. Since he was at fault, he asked me to drive to the shop and said he would cover the cost of the repair. Needless to say I was very skeptical at first. The shop was immaculate. It's probably the nicest structural facility of any auto body shop I've been to. $3400 damage, advised that the parts would be available in a few days. All my subsequent interactions with C&L were professionally handled and the front staff were extremely friendly. They even seamlessly handled the rental car that was waiting when my car was dropped off. The car was repaired to showroom new condition. True to his word, their employee covered the entire cost. This is my first Yelp review but I felt it was well deserved considering the mixed reviews I read here. They do have an A+ BBB rating.

C&L definitely deserves 5 stars. I've used them 3 times in the past 2 years and each time, their workmanship, friendly & helpful attitude and prices were terrific. Their first repair by Nelson was to a 6 year old CL550 with less than 10K miles on it. The quick compounding was done while I waited. The second repair (to a 2012 Subaru Outback more seriously damaged by another driver in a local parking lot) required more time - 3 days - and the result was perfect. Patrise quickly arranged for the repair and the on-site rental car. Last week, they were able to address some minor (but bothersome) scratches to my 2017 A6 Competition - again while I waited - after the originating dealer said there was nothing that could be done. While I was waiting for my car at my last visit, Omar proudly showed me the latest work he had done on a new BMW 3 series and a Subaru WRX. The work was perfect and I couldn't spot any difference from OEM paint. Really amazing, just amazing! In addition, the facilities are state of the art. Too bad I didn't know about C&L back in 2010 when my Audi was seriously hit in the rear on the Sprain Brook Parkway, which required a 4-month repair and $10K+ cost at a classic car repair body shop in Great Neck! Thank you, C&L!

Worked with the folks at C&L Auto body and although an independent team couldn't say that my car fire was caused by C&L Auto Body, they wanted for my experience with them to be fair and agreed to give back my deductible, so for that I'm changing my review

I wish there was a negative star rating because it might explain how awful my experience was with this auto body shop. My car was there for 3 wks, I never complain or question, all I ask is the job is done correctly. Get a call to pick up the car because it was complete and passed an inspection. The car was ready to go according to the office manager, Adele. Pick up the car the next day and first thing I notice is how dirty it is which is a clear sign of a sloppy job and what I came to learn, a sloppy business. Start the car and the engine light is on..this wasn't on when dropped it off. Of course, I go back in and let the office manager know and her response is " It needs an oil change"...guess what..it doesn't need an oil change...not due!!! She informs me to take the car and get it serviced. This is a 4000 job and now I have to go for more repairs. Take it to my trusted mechanic because I also discover along the way that the radio is not working and the blinkers don't work...great!!! Leave the car at mechanic and call back C&L..they tell me to come back on Monday because it is closing time now. Never once was there an apology or even an explanation as to why the car was released if not repaired properly. In fact, the only person at fault was myself, according to them, for taking the car. My mechanic checked the car and did an oil change plus a new battery which fixed the radio but noticed some blinkers had not been reconnected and WORSE THE FRONT END HAD NOT BEEN ALIGNED AFTER ADELE HERSELF TOLD ME HOW DANGEROUS IT WAS TO DRIVE THE CAR WITH THE FRONT END OUT OF ALIGNMENT!!! (This was before they repaired the car) Also, if a battery is low or dead, that should be repaired...HOW CAN YOU KNOW IF A CAR IS WORKING PROPERLY WITH A MALFUNCTIONING BATTERY. I have since contacted Farmers insurance since they referred me there and will continue to fight to have this corrected. To date, Farmer's will have my mechanic repair all the mistakes from C&L (my mechanic said his has to do this a lot) and they will pay him directly which will surely in the end affect my rates of course. WHAT A HORRIBLE EXPERIENCE!!! NEVER EVER USE THIS SHOP!!! THE OFFICE IS RUN BY A BUNCH OF WOMEN (I AM A WOMAN) AND THEY HAVE NO IDEA WHAT THEY ARE DOING OR TALKING ABOUT WHEN IT COMES TO CARS. THE OWNER CHARLES NAPOLI HAS NOT RETURNED MY CALL EITHER...COWARD!!! CANNOT SAY ENOUGH BAD THINGS ABOUT THIS SHOP!!! BEWARE!!!

I used this shop because they are a Geico approved shop and it was conveniently close to work. Pros are definitely the customer service. Very friendly. Keep you updated throughout the whole time they have your car. The whole process was smooth. You drop your car off and get a rental right there all in the same day. I was just very impressed with how smooth that all went. They had the car for the exact amount of days they told me they anticipated. The con is the condition that the car was returned to me. I was very disappointed. I picked my car up and the inside was absolutely disgusting. Now I'm a total clean freak with my car and keep the inside in amazing shape. Plus it's only 4 months old so the inside looked amazing. I pick it up and the entire inside is covered in at least 3 layers of nasty thick dust. Just touching it, my fingers were covered in dust. Everything from seats, door panels, the middle console. Everything. My guess is they keep the windows open the entire time they work. It looked as if it was sitting in the shop for 2 weeks with the widows open. The trunk looked disgusting. The damage was to the back end so all the work was done in the back and in the trunk. Well it was disgusting. I went back in and said something and they just said no, we don't detail the cars when we return them. That's all I was told. Barely an apology. Very disappointing, since the rest of the experience was so good.

Let's just say that we are frequent customers of C&L Auto Body because my husband is prone to hitting, scraping, bumping things (including my car on both sides) with his car. He has been in two major accidents with his car and both times we took his cars to C&L Auto Body. They do OUTSTANDING work! This time, my husband scraped both sides of my car and I backed up into a frozen tundra (okay it was a snow bank) and cracked my bumper. When I picked up the car, it looked brand new. They not only did an amazing job of repairing, replacing, buffing, and painting but they also cleaned the car (inside and out). Are they cheapest place on earth? No but they're also not the most expensive and when it comes to stuff like this cheaping out shows (maybe not immediately but shortly thereafter . . . trust me, I learned this lesson the hard way once before). I am a professional and business owner so I want my car to reflect that I'm a serious person and that I take pride in everything I do. That's why C&L Auto Body in East Hanover is my go-to body shop!