D265CXjeanc
Google
The lovely old Victorian could be something nice if the owner(s) had a clue about the hospitality business. This place provides a bed to sleep in and that's about it. Breakfast is no frills, help yourself to supermarket bread, muffins, and boxed cereal. And that's ok, we get it. But certainly we can expect to receive basic services: clean towels, sheets changed, bath and floors cleaned, right? Not at this place. We had booked three nights beginning on a Sunday. On Monday we left our room early to roam around the Island. We returned around 1 pm to find our room had not been made up. Confident that our room would be cleaned a little later we did not call the owner, John. At 4:30 pm having found that the room was untouched, we called the owners "emergency" phone number and left a detailed message explaining the situation and the fact that we were scheduled for dinner at 7:30 and needed fresh towels and our room to be cleaned. Six-fifteen pm and still no word from John. We sent an email and finally received a response that "the housekeeper had an emergency" and he would be right over with towels. He finally arrived with towels at 7:05 pm. He said he would make up the room once we left for dinner. Upon our return, the only thing that had been done was that the comforter was pulled up on the bed. The bath and floors had not been cleaned, the sheets had not been changed. When we emailed John that we were leaving early because of the lack of service he agreed to not charge us for the final night of the booking. However, he would not take responsibility for the poor service, instead choosing to accuse us of leaving early for reasons other than 'not receiving clean towels' and of not being forthcoming with him.