Candlewood Suites Hartford Downtown by IHG

The good: for the price per night this is a pretty decent hotel to use if you're traveling for business. The parking is free, the rooms are pretty big. There's plenty of space fort luggage and clothing. There are enough outlets for all the devices. The Wi-Fi was pretty good . The not so good: the surrounding area isn't the best and kind of desolate (empty parking lots, highway and an old gas station), the room features (countertops, drawers, bathroom features) are dated but fully functional. The lobby and first floor are laid out to deter non-guests from trying to use amenities (it's all locked down and signs posted) and not exactly "welcoming." This kind of fits given the surrounding area though. Overall, it's a decent place to come back to every night if you're in the area for business. I felt safe in the price per night was good.

My daughter and I have been staying here for 3 years now during our annual March getaway. We love the full kitchen ammenties in our room and having the availability of the Cupboard in the main lobby area. Room is plenty big for the both of us to spread our stuff out. Hotel is fairly quiet. Convient location to many activities.

My room had a weird smell, I found dog food on the ground and one of the pillow covers was very dirty (see videos). I was denied late check out even though I have diamond elite status. I needed a late check out because I didn’t want to park my vehicle with my luggage inside, specially around that beautiful and safe area. The lady said if I checked out after 12pm I’d have to pay a $50 fee. The parking lot was nearly empty.

Hotel is clean and pleasant. Room was comfortable. I had good night sleep in their lovely bed. I enjoyed nice fitness center and nice breakfast options from their cupboard. Very conveniently located to downtown. Thanks!!

The physical hotel is nice and clean, however, the parking area is not safe. In the first hour of my arrival I was confronted on two separate occasions by different homeless/drug addicts in the parking area. The front desk shrugged off the issue and I decided for my safety and my vehicles safety to relocated to another hotel. I attempted to contact the facility for a partial refund (booked four nights) and also sent the management an email. No communication in return. I am a 50 year old man who has traveled around the world and stayed in downtown areas on multiple occasions. This is the first I have ever felt unsafe... highly disappointed that there was not security outside if this is such an issue as well as the lack of care about those that stay at this facility.

Easy location within a very busy city. Ample parking and easy access to get back on major interstate from hotel. Very well maintained facility and great staff. ⭐️⭐️⭐️⭐️⭐️

I found parking easy, check in was easy, very friendly staff. Room was clean and comfortable. Big bed with great pillows. Nice to have full mini kitchen along with clean room.

The staff was very welcoming and handled all my questions. The room was clean, but the bed was not comfortable at all. Way too soft! My hips hurt no matter what position I lay; was achy all the next day. No breakfast offered and the cupboard (pantry area) didn't offer much of any healthy options. Furnishings in room needed maintenance.

Wow... I think giving this place a 1 or 2 star review is kind of harsh and over blown. They put me and my family on the 4th floor, and there was no odd smell, as some people have complained about here. I was handled efficiently at check in, and while the gal wasn't overly friendly, she was just fine. The room was ok. Nice big fridge and freezer (with an ice maker). I liked the soap, though the toilet paper has got to be the thinnest I've ever encountered (and my butthole is a bit sore today, but maybe that's a coincidence). I would almost give this place 4 stars, simply because the air conditioner was awesome. Place was freezing cold, just the way I like it (my daughter complained about it... that's how good it was), and the pillows were great. The bed was plush, too... though the bed had sunk-in around where my stomach is, causing me some Reflux. I had to sleep with my head where my feet were supposed to be. There was some sticky stuff on the carpet near the TV. I'm praying it was just some spilled juice... and I know I had no business walking around bare foot in a hotel (my wife made sure to let me know!), but it got me a few times as I walked passed that spot. My daughter complained that the Muffin she got from the refreshments room downstairs was obviously expired, but I was grateful that they had snacks there. I told the gal about this at check out, and she said she would let management know, but didn't offer to remove it from our invoice... and I didn't argue. I don't really argue about things like that... I just get revenge in reviews! For the price, it wasn't bad. While I wouldn't rush back, I would consider staying there again. It's meant for extended stays, but we only stayed one night.

Front desk and housekeeping general staff were amazing. Room was very clean. Bummer is that vandalism is a major issue. Our window was broken and 5 other vehicles had windows broken.

OMG the area is so sketchy. There are literally drug deals going on in the parking lot, you can see the cars comings and going. I went out to walk my dog at 6:30pm and was tracked down by a homeless man who wanted something. I told home to stand back as I did not want him to get hurt by my dog. He kept following me, and I had to warn him a 2nd and 3rd time to stand back. Another man gave me the evil eye in the elevator. I saw the homeless man walking about the hotel. He may have been involved in the drug activity. There is not keylock on the back door so anyone can waljk in its very unsafe, I have been watching the activity in the back parking lot for the past hour, people walking in and out. The rooms are ok thought, but the area is not family friendly. They also put us in a room next to the elevator its so noisy, Worst Candlewood yet. Got my wife all up in her skin though she will never come back to this chain.

I would give this hotel a 3.5 or 4.0. I was worried based on several negative reviews which I read before staying here, but at least in my case the experience was decent. The hotel staff was nice and helpful, the room was as expected, perhaps a little run down but nothing alarming and the bed was fine. The only negative is that it isn't in the best area, and there seemed to be quite a few people milling about in the parking lot that weren't staying there, but I was assured that there are cameras and that my car would be safe. There was also a small gathering in the room next to mine which I was initially concerned about but it did not end up bothering me. One other point to note is that I believe this is a pet friendly hotel as I noticed an extremely small patch of grass for a relief area. Certainly not adequate for a dog of any size for more than a quick stop. All in all I think this is a decent hotel at a decent price - very conveniently located with easy parking. I would use it again - but might upgrade to the hotels a little further in town for location purposes.

Terrible. Reserved a king suite for my husband and I. Customer service was unprofessional and desk clerk cared more about letting her friends in and chatting with them than actually doing her job. She interrupted me to respond to their conversation. No manners, no friendliness. The room was dirty and unkept. Gashes in the wall hidden behind a lounging chair, disgusting headboard. I asked the woman for a refund and she just shrugged at me and said "I doubt you would get one" without any interest in pursing the conversation or attempting to make things right. Run away from this place. You can do way better for the money. An absolute waste of suite prices with motel 6 quality.

This hotel wasn't run down but also not really nice, somewhere in the middle. The bed was comfortable and they had a nice selection of dishes and utensils in the kitchenette with a full fridge. I like that the bedroom door could be closed and separate if someone wanted to stay up while the others slept. It's right by a busy road. The night we were there, there was some kind of street racing get together or something in the area. Tons of race cars revving their cars late into the night for hours. The pools was not open. They have a small area that you can get a few food items. The area this hotel is in, has no restaurants around. A very small gas station next door. I'd suggest driving 5 or more miles down the freeway to get to a better area with more amenities. The hallways smelled like skunk, obviously from weed that also came under the door and stunk our room up. Mentioned it to the staff and they just smiled and shrugged their shoulders. Wouldn't recommend this place.

Stayed here for one night to break up a road trip, and this hotel feels kinda sketchy. The location is right next to the highway which is convenient but the area feels a little unsafe. Additionally the hotel room did not seem especially clean, thankfully I brought disinfectant wipes to wipe down the remote (which had crusty gunk on it, gross). There was a weird stain on the duvet cover, and when I asked for another the new duvet had little red dots on it (ickkk!). The walls between rooms are very thin, we can very clearly hear the people in the room next door. The hotel is definitely not at full occupancy so I was annoyed that our assigned room was in between the elevator and another occupied room. The sound from the highway is loud, you can hear people talking in the hallways and door slamming. If I sound like a curmudgeon it's because I'm pissed I wasted points booking the room, but since I had my dog there weren't many options for hotels in the area. Lastly, guests were not wearing masks in the lobby and no one was enforcing the mask rule.

Mattresses are awful. They have big gaps in them. We had two queen beds in room 304. Each was worse than the other. Besides that, it could be a good place someday. Quiet, close to Xfinity theater.

We stayed at this location on May 14th to attend our niece's graduation. It was mediocre at best, but you get what you pay for. The trouble began when we returned and i asked the front desk clerk, Kijana for a local recommendation for breakfast. He answered by saying that Hartford was a dangerous area and that he wouldn't suggest breakfast. I said that people in Hartford MUST eat breakfast somewhere and all he could say was "Well I wouldn't". I said no 7-11, Dunkin, etc. He finally acquiesced and gave me directions (sort of ) to a local Dunkin. I was then told that due to COVID the pool was closed. There was no notification of this on the webpage. And COVID was so severe that there was no pool available, however staff was not required to wear masks, so..... I asked to speak to the Manager on Duty for the evening. There was none. I asked to speak with the owner. Apparently the owners are Mr. Ankim and Vishat Patel and they were both off until Monday. All my information was given. "Monday" was May 16th. Today is June 6th, no call. I called the parent company IHG and was given a case number. I was told there was nothing they could do as the properties are individually owned. I asked that this be bumped up to the next level. It was and at 3am, I received a call from that "next level" person explaining that he too, could do nothing, and apparently thought that 3am was an appropriate time to tell me that. The hotel is ok enough, but the staff was poor, or at least poorly trained, and IHG should be embarrassed by their customer (dis)service! They are, however, an excellent commercial for Hilton or Marriott.

Well when we arrived at 1:30am with our 3 kids, after traveling 6 hours...we found that the room was 2 queen beds and a chair....NOT 2 queen beds and a pull out sofa as we were told when we called! The front desk person would not accommodate with a roll away bed (they don't have any available) or with a second room (except at our expense!), we were told he could leave a note for the GM who will be available at 8am... So where are we suppose to sleep? Awful service! We will stay at a Marriott next time!

I stayed at this location on August 13, 2022 a Saturday and checked out Monday. This is not the worst stay I've ever had but very close to it. The front desk staff was nice. This Hotel is located in a convenient area very close to downtown Hartford. Actually walking distance. The floors were quiet and clean. The room appeared clean. Everything was fine until I went to bed. I started to itch. I've heard of the bedbug stories in hotel/motel rooms. I went online and checked how to detect bedbugs. I removed the sheets and didn't see any of the signs. I just thought it was the detergent they used to was the sheets. So the next day I was fine until it was bed time and the same thing. So I slept in a long sleeve shirt and pants with socks on. I also payed a towel down and I felt better. I checked out the next day and noticed that my arms, legs, and head was still itching slightly. I told a friend of mine and they said it could be mites or something like that. I reached out to the chain before sending this. No response.

Everytime this specific hotel the rules always change I will probably never reserve or go there again. Between over charges on my card and then all the different rules

Good hotel for the money. Walking distance from the Xfinity Theater which is a big plus. The rooms were a good size and clean. We were pleasantly surprised that they included a good sized fridge and small kitchenette with dishes. That came in very handy. Nice to have a pool to swim in before we had to leave in the morning; this area would be amazing if they added a hot tub.

I have one good review and one bad. I will say the good one. They are very polite, I never did have a problem there. No bedbugs at all and believe me I do check. When housekeepers are around, I ask for towels and even if they are not assigned to clean my room they will smile and politely hand me clean towels and take my trash and dirty towels back. The room service with housekeepers is awesome, these girls are respectful. I have left jewelry inside the room and money inside jars and no one ever stole from me. No one even touched it, they clean around it which to me is an A+. They gained my trust. They can use newer sheets and get rid of the old sheets, because even when washed they are stained, that gives the hotel a bad appearance. They should create a small restaurant downstairs as with any other suite, My problem is, I work for Federal Law System. I will not uncover my position here, I will remain anonymous. I did, however, stay a few days, so I did enjoy the room service like I said I had jewelry, money and was never touched. I did, however, do leave a good tip many times and when I do ask the girls that are assigned to clean my room if they got the tip I left them?. They say no, that since they started working for the hotel, no one ever leaves them tips. I found that strange because I have seen the Indian people, a very tall & skinny girl who wears glasses and the lady at front desk going in and out rooms, one of them is stealing these tips from the housekeepers. I do not appreciate this and I will have undercovers watching their actions. We all know everyone tips the housekeepers at the hotels, is strange these girls have never seen a tip since they started working for them. They are the ones who are working hard to keep the business open and someone is doing this to them?. That is illegal!. My suggestion is: If you are going to tip them, wait till they knock on your door and make sure they are the one assign to clean your room and give them the tip personally. I will request at my job undercovers to watch what the hell is going on in this place. Tips are for housekeepers, not secretaries or managers or owners. If this continues I will stop coming to this place!. You are exploiding your housekeepers and also stealing from them?.

I stayed here in mid June, and booked and paid through Expedia. Hotel was fine, clean, etc. When I received my credit card bill last month, I was surprised to find that I had also been charged for the room by the hotel directly. I've now spoken with people they're 4 times. Including the manager, who told me 7 days ago that it had already been processed for a refund (a few days prior to that). Now a week later, still nothing. Called hotel again, of course got voicemail, and probably will need to call again tomorrow. Extremely frustrating and definitely wouldn't recommend this hotel.

This was a decent hotel for the money. Room was clean, linens were fresh, and there was no odd scents to the room. Spacious floor plan and a large desk. Heating and cooling worked well. Bathroom needs some updating, the shower has way too much caulk Hiding cracks and issues. Shower head had low pressure and had a cheap feel to it. The bathroom itself was small and the door barely cleared the toilet, room for one small person. No free breakfast like most hotels in the area, and the parking lot is terribly small. I could barely squeeze my truck between the lines. Good hotel for a quick business trip or if you're in need of a place to crash to avoid a DUI.

So, I recently stayed at this hotel. And, in reality I think it's better than 3 stars - but not at 4 stars. The hotel is conveniently located. The parking area is accommodating and included in your room price. The hotel is newer and clear with no visible maintenance needs. The rooms are large suits with a kitchen with fill size refrigerator, stove, microwave, dishwasher, dishes and utensils. There is a living room, decent sized bathroom, and a bedroom. So far - this is all 4 stars. However, there is no restaurant, bar, or even a common area for a compliment breakfast. You are on your own for food - but the suit rooms allows you the opportunity to have your own food in your room. There is a "pantry" in the lobby where they sell a good array of food, beverage, and snack products though. In our room, the shower curtain did not reach the top of the tub - which resulted in water on the floor. We thought that this was strange. Also, there was no shampoo in our bathroom - so I went to the front desk and asked if that was normal. She indicated that you need to request shampoo - and she handed me two bottles of shampoo. This too we thought was weird. The girl at the front fest was friendly enough - but she mumbled and demonstrated no sense of urgency with regard to anything. In fact, it took me a few moments to even determine if she was speaking English to me. These factors were 3 star factors to me. Others really wanting the suit kitchen benefits would give this hotel 4 stars. I would definitely return to this hotel if I was in the area again.

NEVER STAY HERE!!! I booked a room here for my nieces birthday where she had a 6 person sleepover and they called several times to say we were over capacity in the room. It was literally 4 girls and 2 adult chaperones. They threatened to call the police on children if two ppl didn't leave. The room was not clean and had a bad smell like mildew. The pool area was filthy and loud. We literally told the children not to make any noise which completely made for a horrible sleepover and we still got threatened with police. This was a horrible experience and would advise you to look elsewhere. Bad customer service, rude front desk associates, owners that sit at home and watch you on cameras to see how many ppl are in the rooms......front desk Disclosed this information. Stay away!

Decent hotel, but it's in an area of town that two locals would not venture into at night. The room was large and clean. The kitchenette included a full-size refrigerator (make sure to turn the ice-maker off at night as it can get loud). Okay, so I'd give them a three or four-star rating at this point. I initially booked a five-night stay. My corporate credit card was charged for all five nights on the day of my arrival. Our meetings concluded early and I was able to leave after four nights. I should have received a refund of $320, but instead my card was charged for an additional $320. No big deal as stuff happens. Thirty days later and I'm still trying to get my refund. I have been told three times that they would process my refund and still nothing. Read Lauren W's comment also as she experienced the same. I don't know if it's a lack of training or a lack of caring, but it's not worth the hassle. STAY AWAY!!

This place has turned my 5 year old daughters birthday into misery!!! After booking online a week earlier I went in to check in and get my key to the room. However, I was told I can't have visitors or "party like things going on". I told the lady that it's my daughters birthday and it should've been clear online or else I would've picked somewhere else's. She told me that if I kept it down it should be no problem!! I literally had 8 kids all under 10 and 2 adults in the pool area with me. (Kinda hard to keep kids quiet while having fun swimming) They were in the pool 45 minutes before I was told it's too much noise. So we went up to the room and I noticed a lady watching us. Soon as I walked into the room the hotel phone rings. It's the front desk telling me that the manager followed me upstairs and noticed it's too many people in my room so some people have to leave! WHAT!!!! So I got all the kids ready to go and we left. We did not return until about 10pm.. (only 4 of us returned) before checking out I noticed my card was charged an extra $150. I asked the lady at the front if she can explain to me why. She said the manager signed off that I had too many guest. When I asked to speak with a manager she said she's busy. I left my contact info but never got a call back!!! This place should be more kid friendly!!!!! I won't ever bring my family back here!!

We recently stayed at this hotel as a group for a volleyball tournement. We had a block of rooms reserved and traveled 4 hours to get to this horrible destination. Check in seemed like any other. Nice front desk staff. However, once our group entered our individual rooms, we were VERY surprised at the poor housekeeping!! None of the rooms had been vacuumed, there were at least four rooms which had sheets that had hair and other unmentionable things on them. The kitchen drawers had sticky food all over them and there were strange items found in many areas of the room (in drawers, under bed etc..) We complained and after making our own beds, requested to meet with the GM. We did end up having the General Manager comp us on our rooms. Not only were the rooms this way, but the common areas as well. Beside these conditions, the entire hotel was very cold. Wouldn't matter if it were summer, but it was Winter!! I wouldnt send my worst enemy there!!!