C&WJ Co-operative Credit Union (MoBay Branch)

I’m giving this a 1-star rating. Coming from COK, the difference in quality is staggering. There is zero customer service; even the security staff are unhelpful. My account has deductions that don't add up, transactions take too long to post, and funds are being moved without explanation. ​When I call, agents claim they can't reach anyone in the branch—not even the manager. When I visited in person, the Loan Officer was 'unavailable.' I simply asked the security guard to ask her to call me, but he refused to even pass on a message. I wasn't looking for a two-hour sit-down; I just need an explanation for my account discrepancies. I’ve already moved my retirement plan and will likely move the rest of my business elsewhere

The worst location ever they care zero about COk customers. Can you imagine waiting over 30 mins waiting on 1 cashier to service COk customers. Then the so call woman suppose to be a manager from cok walking around like a head less chicken.

If you’re inexperienced with loans, please ask all the questions, even if you think it is insignificant. I guess this is now formerly COK. The document I was given and following for years, as a guide on my loan balance was rubbish. The explanations then did not match what was explained today. The compulsory savings I shouldn’t have access to, I do. Right then and there they knew the loan officer did not do the processes properly. I was so disheartened that I broke down and the rep pretended to go speak to the others. There was no apology or acknowledgement for the misinformation. I have always referred this institution to others thinking of doing a motor vehicle loans but today I sing a different song. A Loan I was told was 6 years and expected to end 2026 will now continue into 2027. ☹️

Big up the CSR at montego bay branch today. I Lost money and didn't even have taxi fare to go home. Friends and family were unresponsive but this beautiful lady heard the desperation in my voice and empathized. I would have had to close my account in order to retrieve any available funds but that was not even possible based on the hours as there was no one there to sign for the process. This lady in her compassion gave me $1000 from her personal money. I'll always remember this and I'm this day a cw&j member for life! Gratitude is a must. In a world today where war and conflict and selfishness is the order of the day, I'm happy I'm a part of a family that cares. Big up CW&J!

Please change or update this information to match the one shown in the Yellow Pages. Your office hours and days of business operations does not match. Thank you.

Very good institution for your financial needs

Customer service, always exceptional.

Great customer service!